WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites.
The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more.
WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.
Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.
About Qualtrics Customer Experience
Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!
Net Promoter Score
Social Media Monitoring
Net Promoter Score
Cross Browser Support
Screen Size Optimization
Manage all channels on one platform
Schedule and publish in the Editorial Calendar
Social media monitoring with 4.8 million online sources
Collate all customer interactions in individual profiles
Aggregate customer profiles for targeting
Single inbox for all customer engagement
Create responsive web pages
Priority algorithm ranks incoming messages
Mobile friendly content previewing
Dedicated support and consultancy services
No key features associated with this application.
Included in plan:
Up to 5 Steps Per Walk-Thru
300 Assists Per Month
Basic Online Support
Credit card required: No
Falcon.io offers three service packages to suit company size and social needs: Starter, Pro, and Premium. Because we tailor our pricing and services packages to each case, these offers may vary depending on the different services and support levels.
Who are the main user groups of this service?
Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government.
What platforms does this service support?
Deployment options of WalkMe are: SaaS and Self-Hosted.
What is this service generally used for?
This service is generally used as a Digital Adoption Platform (DAP).
Does this service offer guides, tutorials and or customer support?