Compare WalkMe vs Custify vs Omnitraq

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Crozscore:

88%
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87%
46%
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Crozscore:

34%
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12%
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Crozscore:

63%
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80%
31%
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WalkMe screenshot view 5 more Custify screenshot Omnitraq screenshot view 4 more

Software Description:

WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites.

The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more.

WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.

Software Description:

Executing Customer Success well and reducing churn in recurring revenue businesses is one of the most important things for business owners to focus on. We provide a Customer Success Solution tailored for SaaS businesses.

Custify lets you monitor and proactively manage your customers in real-time and gives you the ability to drive increased contract value for your existing customers. It also enables your customer success team to intervene at the right time with the right message so your clients receive valuable help when most needed.

Custify gathers data automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. Make customer success management fun again and allow your agents spend most of their valuable time with clients.

Software Description:

Yactraq’s audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more.
By using our powerful platform, our customers have seen management efficiency gains of 400% and significant increases in service quality through data-driven agent monitoring, feedback, and training.

Features:

  • Google Apps Integration
  • File Sharing
  • Customer Management
  • Scheduling
  • Notifications
  • Chat
  • External Integrations
  • Data Visualization
  • API

Features:

  • API
  • Data Export
  • Multi-User
  • Lead Management
  • Click-to-Dial
  • Customer Management
  • Dashboard

Features:

  • Call Disposition
  • Call Tracking
  • Dashboard
  • Customer Management

Summary:

  • Walk-Thrus

  • Analytics

  • Search Widget

  • Training

  • Cross Browser Support

  • Segmentation Center

  • Multi-Language Support

  • Design Customization

  • Screen Size Optimization

  • User Management

Summary:

    No key features associated with this application.

Summary:

  • Extremely affordable and economical against the available legacy solutions

  • Providing Business Insights through audio mining / speech analytics of call center phone calls

  • Capturing the data with full transcripts and key words

  • B2B Speech analytics with accurate understanding of Industry and Business specific terms

  • Easy to use front end with minimum technical integration costs and maximum effectiveness

Free Plan

Free
Included in plan:
  • 3 Walk-Thrus
  • Up to 5 Steps Per Walk-Thru
  • 300 Assists Per Month
  • Basic Online Support

FAQs:

    Who are the main user groups of this service?
  • Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government.

  • What platforms does this service support?
  • Deployment options of WalkMe are: SaaS and Self-Hosted.

  • What is this service generally used for?
  • This service is generally used as a Digital Adoption Platform (DAP).

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Google, Bing, Desk, Zendesk, Toonimo, Salesforce, Oracle CS Cloud, Service Now, Microsoft Dynamics.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: Salesforce, Oracle CS Cloud, Service Now, and Microsoft Dynamics.

  • Does this service offer an API?
  • Yes, it offers APIs.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRMs, Customer Support Solutions.

  • Who are the main user groups of this service?
  • SaaS companies of any size.

  • What is this service generally used for?
  • Customer Success.

  • What platforms does this service support?
  • Web App / Software as a Service.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Customer Support

  • What is this service generally used for?
  • Speech Analytics

  • Who are the main user groups of this service?
  • Call Centers, BPO, Contact Center, Quality Analyst in Call Center, Training Manager

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
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Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other:

Who uses WalkMe
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Regional Restrictions:
No restrictions.

Other:

Who uses Custify
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Omnitraq
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
United States , Canada
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