Compare VoiceXML IVR vs Infobip vs Tenfold

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Crozscore:

47%
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19%
interest falling

Crozscore:

82%
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41%
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Crozscore:

92%
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95%
40%
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VoiceXML IVR screenshot view 5 more Infobip screenshot Tenfold screenshot

Software Description:

Our IVR VoiceXML Platform gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3Cs VoiceXML 2.1 specification and is integrated with automatic speech recognition (ASR) and text-to-speech (TTS) software to enable advanced interactive services, and real-time calling applications. It can be installed in common hardware or Cloud VM servers.

Software Description:

Infobip is the world’s leading global communications platform that connects businesses to customers over SMS, voice, push, OTT chat, and email.
With just one API call you can reach, engage and monetize customers and subscribers around the world, through the unique mix of messaging services.

Software Description:

Tenfold is more than just a sales dialer solution that helps you provide a better experience for your customers at every call. The system delivers you actionable customer intelligence with fast and easy access to unified view of the most relevant customer information during the interaction process. Tenfold collects and aggregates data and automatically creates a profile for every customer. This instant access to customer profile when the interaction is ongoing empowers your agents to perform and provide customers with everything they need and more.
With Tenfold, reps can easily gain deeper insights about their customers, allowing them to fully understand their needs, wants, and more. This, in turn, empowers your reps to provide better response and make smart decisions in an instant. TenFold improves agent-customer conversations, thanks to its smooth and friction-free integration with the world’s leading CRM platforms as well as popular phone systems. Chances are Tenfold can easily be incorporated into your existing phone system, eliminating the need to acquire and set up specific phone models and overhaul your communications system.

Features:

  • External Integrations
  • Call Disposition
  • Call Recording
  • Call Tracking
  • Multi-User

Features:

  • Custom Data Forms
  • Multi-User
  • History/Version Control
  • External Integrations
  • Data Export
  • Data Import
  • Contact Management
  • Click-to-Dial
  • Password & Access Management
  • SMS
  • Chat
  • Scheduling
  • Call Tracking
  • Notifications
  • API

Features:

  • Call Tracking
  • Dashboard
  • Lead Management
  • Notifications
  • Contact Management
  • Contact Sharing

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Yes, it's multi-user admin. The front panel can be configured for several users and specific permissions.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, this product is provide with online guides, tutorials and customer support.

  • Does this service offer an API?
  • This platform works with VoiceXML W3C standard scripting.

  • Does this service integrate with any other apps?
  • Most existing SIP platforms like IP PBX or Call Center Software Suites.

  • What platforms does this service support?
  • This platform is ready to connect with SIP trunking to an IP PBX or work standalone with SIP inbound numbering.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it's multi-channel and multi-tenant.

  • What is this service generally used for?
  • Create telephony voice self-services, call routing automation, speech recognition, text-to-speech services and natural language.

  • What are some applications this service is commonly used in tandem with?
  • Most Text-to-Speech and Speech-Recognition engines and cloud API.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
78
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
19.5k
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses VoiceXML IVR
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English
Regional Restrictions:
Available for all countries

Other:

Who uses Infobip
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Arabic, Turkish, Danish, Thai, Lithuanian, Russian, Portuguese, English, Spanish, Latvian, French, Italian, Swedish
Regional Restrictions:
No restrictions.

Other:

Who uses Tenfold
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, Spanish
Regional Restrictions:
No restrictions.
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