Compare VoiceHub vs accessiBe

About VoiceHub

DataQueue's VoiceHub is a tool for AI-powered phone calls that allows businesses to quickly make or receive calls using a customizable voice AI agent. Unlike traditional IVR systems, VoiceHub can handle over 1000 calls simultaneously. It provides 24/7 customer support, integration with existing systems (e.g., Genisis, Microsoft Teams, Cisco), and support for multiple languages and dialects.

Additionally, VoiceHub allows businesses to customize the voice and user experience through voice cloning and customization to let them have more natural conversations with their clients. VoiceHub provides instant AI responses during conversations, operates reliably, and offers flexibility to adjust the AI's voice, call transfer scenarios, and customer’s behavior during calls.

VoiceHub is supported by an advanced call analytics software called CallStudio. It uses AI-driven call intelligence solutions to capture, analyze, and act on call events and it helps improve marketing, sales, and customer service performance with customized models for various analytics tasks. You can access CallStudio as a cloud service, a private cloud service, or an on-premise service.

With CallStudio, you can monitor live call data and metrics, browse through calls, filter by various criteria like date, time, duration, and sentiment. This allows any company to empower its team, optimize performance, and transform phone call data into actionable insights.

VoiceHub is directed to founders and CEOs of the telecommunication, banking and financial services industries in Europe, the Middle East and Africa. Industries like financial services and telecom can benefit from AI to improve operations and customer satisfaction by automating repetitive tasks, enhancing customer engagement, and delivering personalized experiences. As AI reshapes industries, businesses embracing our solutions drive efficiency and focus on growth.

About accessiBe

accessiBe is the #1 fully automated, AI-powered, web accessibility solution for ADA and WCAG compliance.

The process of becoming compliant using accessiBe is a no-brainer: within 48 hours, after installing just a single line of code, your site is fully accessible and compliant, just like that.

On top of making your website accessible, we also provide a support litigation package, a monthly scan report, an accessibility statement, and thanks to the AI, a 24/7 accessibility maintenance.

accessiBe utilizes a foreground (interface) and a background (AI) components that, together, achieve full compliance. The system scans and analyzes your website using AI technology and applies all the required adjustments to become ADA and WCAG 2.1 compliant.

The solution was developed for 18 months of intensive work with people with disabilities, in collaboration with the lead developer of JAWS (the most common screen reader in the world), web accessibility experts, and legal advisers.

In August, accessiBe released accessiBe 3.0, with the most advanced and adjustable web accessibility interface for people with disabilities.

The new accessibility interface comes with six accessibility profiles that were designed to give the best experience to users, based on their disability.

The profiles are:

Epilepsy Safe Profile - this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.

Visually Impaired Profile - this profile adjusts the website so that it is accessible to most visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.

Cognitive Disability Profile - this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements of the website more easily.

ADHD Friendly Profile - this profile significantly reduces distractions and noise, to help people with ADHD and Neurodevelopmental disorders browse, read, and focus on the essential elements of the website more easily.

Blind Users Profile (Screen-readers) - this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer and smartphone, and websites should ensure compatibility.

Keyboard Navigation Profile (Motor-Impaired) - this profile enables people with motor impairments to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Thanks to accessiBe, every website owner now has an affordable, effortless, and a scalable web accessibility solution.

Features

• A/B Testing
• Analytics
• API
• Calendar Management
• Dashboard
• Data Export
• Data Import
• Data Mining
• Data Visualization
• External Integrations
• Forecasting
• Multi-User
• Notifications
• Scheduling
• SEO
• Sentiment Analysis
• Real-time Alerts

Features

• A/B Testing
• Analytics
• API
• Calendar Management
• Dashboard
• Data Export
• Data Import
• Data Mining
• Data Visualization
• External Integrations
• Forecasting
• Multi-User
• Notifications
• Scheduling
• SEO
• Sentiment Analysis
• Real-time Alerts

Summary

No key features associated with this application.

Summary

• Providing accurate alternative text for every image, form element, link, or icon on the website by utilizing AI-powered image and object recognition technologies. With these adjustments, blind people using screen readers get an elaborate description.

• Full adjustment to keyboard navigation. Allows users with motor impairments to navigate and open dropdowns with the keyboard arrows, looping the navigation within it, and allowing it to be closed with ESC.

• accessiBe provides alternative text for every image for screen reader optimization used by blind people.

• Various design adjustments that alter a website in order to fit specific needs. For example, fonts, spacing, color contrasts, alignment, highlights, and many more.

• Profiles that bundle together common accessibility combinations that together address the needs of a specific disability

Pricing

FAQs

Does this service offer an API?

• Yes

Who are the main user groups of this service?

• *It's directed to founders and CEOs of the telecommunication, banking and financial services industries in Europe, the Middle East and Africa. *

What is this service generally used for?

• VoiceHub is a smart solution designed to make managing voice interactions easier for businesses. Here's what it's used for:

  1. Streamlining Customer Support Automates common customer calls, like answering FAQs or handling basic requests, so your team can focus on more complex issues.
  2. Smart Call Routing Makes sure customers get to the right person or department quickly by understanding what they need through voice recognition.
  3. Real-Time Transcriptions Converts conversations into text on the spot, making it easy to track what was said and follow up if needed.
  4. Multilingual Support Handles conversations in multiple languages, perfect for businesses with global customers.
  5. Seamless Integration Works with your existing systems, like CRMs, to keep things running smoothly. Updates records, automates follow-ups, and simplifies workflows.
  6. Voice Analytics Provides insights from customer calls, like spotting common issues or figuring out what’s working well, to help improve the overall experience.
Does this service integrate with any other apps?

• VoiceHub can integrate with CRM systems like (e.g., Genisis, Microsoft Teams, Cisco).

Does this service offer guides, tutorials and or customer support?

• Yes

FAQs

What platforms does this service support?

• WordPress
  Shopify
  Wix
  Drupal
  Joomla
  BigCommerce
  Volusion
  Squarespace
  Magento
  Any CMS out there

What is this service generally used for?

• accessiBe is an AI-powered web accessibility solution designed to make any website ADA and WCAG compliant so that people with disabilities can use websites like anyone else.

Who are the main user groups of this service?

• The main users of accessiBe are people with disabilities. With that being said, website owners are responsible for putting accessiBe on their sites. Web agencies also need to make sure their clients are accessible and compliant.

Does this service offer guides, tutorials and or customer support?

• Yes, we offer guidance and around the clock support for all users.

Vendor Information

Vendor Information

Other

• SMEs
• Agencies
• Enterprises

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows