Compare Vivantio vs inDefend vs appVuze

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Vivantio screenshot view 2 more inDefend screenshot view 5 more appVuze screenshot

Software Description:

From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.

Build your ideal service management environment in just a few simple steps with Vivantio:

  • Elect a delivery method: SaaS or on-premise. We support both.
  • Choose a licensing option: Named, concurrent or a mix of both. Our flexible licensing model allows you to give technicians the right level of access without blowing your budget out of the water.
  • Pick a product: Browse the many available feature modules and deploy only those that make sense for your organization’s service needs.

Take a modular approach to building your service management vision – the right combination with Vivantio brings your ideal strategy to life.

Software Description:

Our flagship solution, inDefend is a complete insider threat management suite capable of providing a real-time feed of the data that’s been sent out on a daily basis. It provides a controlled environment for information outflow on various channels and portable devices. inDefend’s Cyber Intelligence reports bestow proactive warnings about probable data loss through notifications, alerts, SMS, and emails to identify and block sensitive data from leakage.

inDefend is built to achieve full transparency over all the computers of the organization by maintaining relevant data and network control. The application is designed to prevent access to unauthorized removable media devices, websites and applications.

Mobile access to vital resources is required to make Enterprise mobility work and leverage business opportunities. Mobile Workforce Management (MWM) is required to protect the corporate assets used on these mobile devices. The devices required to manage may be out of physical reach, but they don’t have to be out of touch. With MWM, it is possible to manage everything users need to be productive and gain secure access through mobile devices. MWM can control the insider data leakage scenarios and log such events on the basis of company-specific policies.

Software Description:

appVuze is an innovative platform for help desk agents to assist mobile app users in moments of trouble. Using chat, VoIP, screen, and camera sharing, the support agent can effectively assist users. In addition, chatbot integrations allow for automatic handling of simple requests.

Features:

  • API
  • Data Export
  • Data Import
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Scheduling
  • Task Scheduling/Tracking
  • Project Management
  • Notifications
  • Multi-User
  • History/Version Control
  • Gantt Charts
  • Forecasting
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Document Comparison
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Data Visualization
  • File Sharing
  • Inventory Tracking
  • Firewall
  • File Transfer
  • Anti-Virus
  • Third-Party Plugins/Add-Ons

Features:

  • Organization Management
  • Malware Protection
  • Bug Tracking
  • Google Apps Integration
  • 2-Factor Authentication
  • Email Integration
  • Multi-User
  • Data Export
  • Dashboard
  • Notifications
  • Password & Access Management
  • Anti-Virus
  • External Integrations
  • Firewall
  • API
  • Batch Permissions & Access
  • Data Import
  • File Transfer
  • File Sharing

Features:

  • Customer Management
  • Multi-User
  • Chat
  • Call Tracking
  • Data Visualization
  • External Integrations

Summary:

  • Flexible, reliable, trusted IT Service Management Software

  • Built with ITIL standards at its core.

  • Automation captures service data, tracks milestones and triggers meaningful action.

  • Webhooks and APIs integrate Vivantio with core ITSM tools.

  • Customizable self-help portals empower your customers and improve your service.

  • Report on your true service team effort to highlight success and target areas of improvement.

Summary:

  • Prevent access to unauthorized removable media devices, websites and applications.

  • Achieve full transparency over all the organization computers.

  • Be secured against insider threats and cybersecurity risks.

Summary:

    No key features associated with this application.

Pricing:

  • Starting from: $40.00/month
  • Credit card required: N/A
  • Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

    Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

    Your customers and end users don’t need licenses to use your self-service web portal.

    • Pricing starts at $40 per user, per month at the Essentials level, suited for small and medium-size service desk operations looking to increase efficiency.
    • Licenses at the Pro level start at $60 per user, per month and are designed to unify service operations with powerful core service management features.
    • Feature-rich Vivantio ITSM licenses start at $90 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.

FAQs:

    No FAQs associated with this application.

FAQs:

    What is this service generally used for?
  • For proactively tackling insider threats, monitoring employees digital activities like
    browsing (search engine, application usage, email activities) and device activities can
    provide insights about intention

FAQs:

    What is this service generally used for?
  • Primarily the service is used to provide customer support to mobile app users.

  • Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • There is documentation available online for integration of the SDK into mobile apps. The web-based dashboard is very easy to use. Customers can contact us for help by phone or email.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Once a company is registered, admins can invite their team members to join the platform to represent their group and/or company.

  • Who are the main user groups of this service?
  • Small and medium sized businesses as well as large enterprises.

  • Does this service integrate with any other apps?
  • Yes. Currently, appVuze provides integration with Zendesk.

  • What platforms does this service support?
  • Support agents log on to web-based dashboard to monitor incoming requests. For mobile platforms, we have SDK's available for native iOS and Android, as well as PhoneGap/Cordova and Xamarin.

Publisher:

Founded:
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Employees:
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Likes:
Followers:
78

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
7.78k
Followers:

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
1.12k
Followers:
73

Other:

Who uses Vivantio
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses inDefend
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses appVuze
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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