Compare Vision Helpdesk vs Zola Suite vs Vivantio

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Vision Helpdesk screenshot view 2 more Zola Suite screenshot view 5 more Vivantio screenshot view 2 more

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

Zola Suite brings next generation, cloud-based legal practice management software to solo, small and medium-sized firms. With its full-featured platform and native applications, Zola Suite encompasses everything you need to manage the business of your practice in one secure place. Improve efficiency, delegation and accountability within your firm whether you’re in the office, in court or on the go. Integrates with LawPay, Quickbooks, RPost and much more.

Try Zola Suite for free, no credit card required and experience the Power of ONE.

Software Description:

From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.

Build your ideal service management environment in just a few simple steps with Vivantio:

  • Elect a delivery method: SaaS or on-premise. We support both.
  • Choose a licensing option: Named, concurrent or a mix of both. Our flexible licensing model allows you to give technicians the right level of access without blowing your budget out of the water.
  • Pick a product: Browse the many available feature modules and deploy only those that make sense for your organization’s service needs.

Take a modular approach to building your service management vision – the right combination with Vivantio brings your ideal strategy to life.

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • History/Version Control
  • Accounts Receivable
  • General Account Ledger
  • Billing/Invoicing
  • P&L
  • Balance Sheet
  • Accounts Payable
  • External Integrations
  • Expense Tracking
  • Contact Sharing
  • Contact Management
  • Password & Access Management
  • Email Integration
  • Dashboard
  • Multi-User
  • File Sharing
  • Scheduling
  • Notifications
  • Calendar Management
  • Data Import
  • 2-Factor Authentication

Features:

  • API
  • Data Export
  • Data Import
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Scheduling
  • Task Scheduling/Tracking
  • Project Management
  • Notifications
  • Multi-User
  • History/Version Control
  • Gantt Charts
  • Forecasting
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Document Comparison
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Data Visualization
  • File Sharing
  • Inventory Tracking
  • Firewall
  • File Transfer
  • Anti-Virus
  • Third-Party Plugins/Add-Ons

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary:

  • Legal cloud-based practice management software

  • 360-degree integrated practice management system for law firms

  • Intuitive, fast, fun interface

  • Everything your firm needs to manage the business of your practice in one place

  • Enforces organization, streamlines workflow and facilitates collaboration

  • Full legal accounting (business and IOLTA trust)

  • Powerful built-in email capabilities

Summary:

  • Flexible, reliable, trusted IT Service Management Software

  • Built with ITIL standards at its core.

  • Automation captures service data, tracks milestones and triggers meaningful action.

  • Webhooks and APIs integrate Vivantio with core ITSM tools.

  • Customizable self-help portals empower your customers and improve your service.

  • Report on your true service team effort to highlight success and target areas of improvement.

Annual Solo Account

$49.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Monthly Solo Account

$59.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Annual Attorney Account

$58.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Monthly Attorney Account

$68.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Annual Non-Attorney Staff Account

$48.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Monthly Non-Attorney Staff Account

$58.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Pricing:

  • Starting from: $40.00/month
  • Credit card required: N/A
  • Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

    Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

    Your customers and end users don’t need licenses to use your self-service web portal.

    • Pricing starts at $40 per user, per month at the Essentials level, suited for small and medium-size service desk operations looking to increase efficiency.
    • Licenses at the Pro level start at $60 per user, per month and are designed to unify service operations with powerful core service management features.
    • Feature-rich Vivantio ITSM licenses start at $90 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs:

    What are some applications this service is commonly used in tandem with?
  • LawPay, Microsoft Word™ (Windows Desktop Versions 2013 and 2016), RPost

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What platforms does this service support?
  • iOS and Android mobile apps

  • Does this service offer guides, tutorials and or customer support?
  • Yes. We offer help articles, free onboarding and training, and customer support

  • Does this service integrate with any other apps?
  • No

  • Who are the main user groups of this service?
  • Solo practitioners, small and mid-sized law firms.

  • What is this service generally used for?
  • Law firms looking for next generation, cloud-based practice management software to manage all aspects of their practice within one secure and intuitive interface.

  • Does this service offer an API?
  • No

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
Nasik
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
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Employees:
-
Likes:
Followers:

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Turkish, Russian, Spanish, Portuguese, Italian, Polish, English, French, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses Zola Suite
  • Personal
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
U.S. only

Other:

Who uses Vivantio
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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