Compare Vision Helpdesk vs LiveChat vs ProofHub

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Crozscore:

90%
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89%
54%
interest rising

Crozscore:

83%
what is this?
86%
41%
interest rising
Vision Helpdesk screenshot view 2 more LiveChat screenshot view 2 more ProofHub screenshot view 5 more

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

ProofHub is a leading cloud-based project management software, loved by around 85,000+ small teams to large businesses from all over the globe. It is an online collaboration tool that comes with integrated Group chat, quick Discussions on projects, Workflows and Kanban boards, Project reports, proofing tool and many more powerful features. Helping teams to Plan, Collaborate, Organize and Deliver projects on time, and within budget, ProofHub comes across as the complete project management tool!

ProofHub enables the teams to collaborate and communicate over organizational matters in an easy and flexible manner from one place. It is available for both Android and iOS operating systems so every individual attached to a project can connect to a project from any distant location.

ProofHub is priced along 2 tiers and can be billed annually for a 10% discount. Plus, they offer a discount of 20% on monthly billing and 20% + 10% on annual billing to nonprofit organizations. Both the tiers support very basic features like task and reminder automation, one-to-one chat, and time tracking tools (e.g. a calendar), and integration with 3rd party apps (e.g. Dropbox, Google Drive). While unlimited users are supported in both of their packages, the Ultimate Control plan allows more projects and storage space, and also more features like Custom roles, White labeling, Network control, Manage trash, Priority support, API access and many more. Support is available for all via email and live chat. A free 30-day trial is also available.

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

  • Document Comparison
  • API
  • Project Management
  • Scheduling
  • Calendar Management
  • Dashboard
  • Customer Management
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization
  • External Integrations
  • Contact Management
  • Data Export
  • File Sharing
  • Email Integration
  • Google Apps Integration
  • Chat

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

  • An online task management software that lets you run your day, your tasks and your projects, efficiently!

  • Online time tracking software in ProofHub will help you to record every hour spent on each task and project.

  • ProofHub’s online gantt chart software helps you to connect tasks, set dependencies, and track project progress to make sure that projected deadline is met every time.

  • Reports in ProofHub’s online project reporting software represent all your important project information in the form of bar graphs, line graphs, pie charts, and tables etc.

  • Keep all your stuff secure and neatly organized in folders and subfolders, to make online file sharing simple and easy.

  • Plan your day, your work, and your life better with ProofHub

  • ProofHub’s online proofing software streamlines the proofing and approval process to save your time and effort.

  • Focus on your work while still maintaining an open channel of communication using ProofHub chat.

  • Share ideas, discuss issues, find answers by collaborating with your team members, clients, and anyone who is involved in the project with this online collaboration tool.

  • Easily manage tasks with Workflows and Kanban Boards in ProofHub by creating task list and task stages. Move tasks between different stages to keep an eye on the progress made and ensure steady flow of work.

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

ULTIMATE CONTROL

$135.00
unlimited user(s) / year
Included in plan:
  • Unlimited projects
  • Unlimited users
  • 100GB storage
  • Custom roles
  • White labelling
  • Custom Workflows
  • Project manager
  • Network control
  • Manage Trash
  • API access for data transport
  • Project and resource reports
  • Advanced activity logs
  • Account transfer tool
  • Priority support
  • Data export
  • Core Fetures

ESSENTIAL

$45.00
unlimited user(s) / year
Included in plan:
  • 40 projects
  • Unlimited users
  • 15GB storage
  • Core Features

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can add as many people to your account.

  • Who are the main user groups of this service?
  • From freelancers to small business to large corporations, everyone can benefit from ProofHub.

  • What are some applications this service is commonly used in tandem with?
  • From gantt chart to chat and from discussions to report everything in ProofHub is native. Apart from integrations there's no app users have to use alongside ProofHub.

  • What is this service generally used for?
  • The service is generally used for Project Management, Team Collaboration and making work life easy for teams.

  • What platforms does this service support?
  • It is compatible with all devices whether it is mobile or desktop. ProofHub also have native android app available on Playstore and native iOS app will be made available very soon.

  • Does this service offer an API?
  • Yes, for more details regarding API please visit https://github.com/ProofHub/api

  • Does this service integrate with any other apps?
  • Yes, ProofHub have integrations with Box, DropBox, OneDrive, Google Drive and FreshBooks

  • Does this service offer guides, tutorials and or customer support?
  • Yes, ProofHub have a dedicated support team that’s available to help the customers. It also have a Live chat, Help page, and YouTube video tutorials. It also offer a demo. For more information, please visit: https://helpbolt.proofhub.com/contact/

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
21k
Followers:
1.58k

Publisher:

Founded:
-
Based in:
Wroclaw
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Walnut
Employees:
11-50
Likes:
Followers:

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, French, Spanish, Italian, Turkish, Portuguese, Russian, Polish, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses ProofHub
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, German, Spanish, Portuguese, Polish
Regional Restrictions:
No restrictions.
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