Compare Vision Helpdesk vs Bornevia vs Lansweeper

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80%
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92%
33%
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Crozscore:

91%
what is this?
94%
39%
interest rising
Vision Helpdesk screenshot view 2 more Bornevia screenshot view 4 more Lansweeper screenshot view 5 more

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

Bornevia is a simple customer support software designed for teams.

It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.

Software Description:

Target IP ranges, set up AD integrated scanning, specify crucial servers to be scanned on an interval, etc. Get a complete inventory of all workstations, servers, routers, switches, monitors, printers, VoIP phones and many other devices. A wealth of information on hardware as well as software is scanned and available for reporting.

Use the inventory to automatically deploy software and run command lines on the assets using the integrated deployment feature. Get the info, find the issues and pro-actively fix them. Simplify and automate day-to-day, time-consuming tasks or get an update on that global project you are running, Lansweeper offers you the tools.

Centralize all communication and integrate IT asset management with the Lansweeper Help Desk. One web console hosts a highly customizable, single-sign-on environment fit for any and all departments.

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • API

Features:

  • Calendar Management
  • API
  • External Integrations
  • Anti-Virus
  • Data Visualization
  • Inventory Tracking
  • Data Export
  • Data Import
  • Email Integration
  • Multi-User
  • Notifications
  • Dashboard
  • Customer Management

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary:

  • Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages

  • Advanced analytics

  • Canned responses

  • Smart rules

  • Case management

  • Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.

  • Live chat as a group/team. One customer can be handled by multiple agents in a chat room

  • Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline

  • Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets

  • Developer API

Summary:

  • Scan computers without having to deploy agents

  • Find all computers and devices in your network

  • Discover network devices

  • Find software installed in your network

  • Remotely make changes to scanned computers

  • Centralize all help desk communication

  • Scan multiple domains and Organizational Units

  • Scan and view SNMP device information

Pricing:

  • Starting from: $10.00/month
  • Credit card required: No
  • One pricing plan only

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs:

    What platforms does this service support?
  • Web and mobile (Android)

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM.

  • What is this service generally used for?
  • Customer service, customer support, technical support, live chat support.

  • Who are the main user groups of this service?
  • Small and modern businesses, Startups, and e-commerce businesses.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours.

  • Does this service offer an API?
  • Yes

FAQs:

    Does this service integrate with any other apps?
  • If you install the Lansweeper database under the SQL Server database server, it is technically open to external interfaces.

  • Does this service offer an API?
  • Yes, a Help Desk API.

  • Does this service offer guides, tutorials and or customer support?
  • Free trial, Online knowledge base & Customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • System Administrators, IT Administrators, IT Managers.

  • What is this service generally used for?
  • Asset Management, Network Management, Network Inventory, Software Deployment, Help Desk & Ticketing.

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2013
Based in:
-
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.26k

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
French, Portuguese, Turkish, English, Russian, Spanish, Italian, Polish, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses Bornevia
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Lansweeper
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
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