Compare Vision Helpdesk vs Teamwork Desk vs Help Scout

You May Also Like

Featured products that are similar to the ones you selected below.

SysAid
 (529)
Support & Helpdesk Software
Try for Free
OneDesk
 (0)
Support & Helpdesk Software
Try for Free
View Listing View Listing View Listing

Crozscore

89%
what is this?
interest falling

Crozscore

87%
what is this?
interest falling

Crozscore

89%
what is this?
interest falling
Vision Helpdesk screenshot view 3 more Teamwork Desk screenshot view 4 more Help Scout screenshot view 6 more

About Vision Helpdesk

Vision Helpdesk offers four customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone, and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

4) Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.

About Teamwork Desk

We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system.

Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.

Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.

About Help Scout

Help Scout features many functions typical for other help desk services, with an addition of personalized customer experience, just like any normal email.

Customers don't need to roam in a bulky ticket portal, or to bother with login credentials to get their issues resolved. Help Scout provides inbox, that each user shares with the team, enabling collaboration for support whenever a request arrives.

Simultaneously, it eliminates the complexities other help desk solutions usually bring, and makes responding to emails and team collaboration easy and plain. It smoothly integrates with other apps and business systems.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Incident Management

  • Knowledgebase Management

  • Live Chat Software

Summary

  • Ticket management

  • Ticket automation

  • Training wheels

  • Canned responses

  • Teamwork integration

Summary

  • Create multiple mailboxes for each shared email address.

  • Help Scout’s collaboration features keep everyone on the same page.

  • Simple automation system based on if/then logic.

  • Measure team performance, spot trends to prevent issues, and monitor customer happiness.

  • Every customer has an auto-populated, editable profile.

  • Customer satisfaction ratings.

  • Phone calls and voicemails.

  • Collision detection.

Pricing

Basic

$7.00
1 user(s) / month
Included in plan:
  • Pay per agent - fixed cost
  • Unlimited agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Pro

$13.00
1 user(s) / month
Included in plan:
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
  • Unlimited inboxes
  • Smart inboxes
  • Access, embeddable contact form

Premium

$25.00
1 user(s) / month
Included in plan:
  • Customer happiness ratings
  • Custom fields
  • Full reporting
  • Companies

Pricing

Basic

$12.00
1 user(s) / month
Included in plan:
  • Up to 10 Users
  • 1 limited Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App

Standard

$20.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • 5 Mailboxes
  • 1 Docs knowledge base
  • Reports (Full history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus

$35.00
1 user(s) / month
Included in plan:
  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • Reports (Full history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24x6 Support
  • No Help Scout branding
  • iOS & Android App
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access
  • Salesforce Integration
  • JIRA Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance

FAQs

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs

    Does this service integrate with any other apps?
  • Yes, see a full list of integrations on our website.

  • Does this service offer guides, tutorials and or customer support?
  • Help Docs - on our website
    Videos - on YouTube, user TeamworkPM
    24/7 email support

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes - more information on our website.

  • Does this service offer an API?
  • Yes - more information on our website.

  • What platforms does this service support?
  • Web
    iOS
    Android

  • What are some applications this service is commonly used in tandem with?
  • Teamwork Projects
    Teamwork Chat

  • Who are the main user groups of this service?
  • Marketing teams
    Software teams
    Web Design teams
    Agencies
    Startups

  • What is this service generally used for?
  • Managing customer support.

FAQs

    What platforms does this service support?
  • Help Scout supports web-based platforms in addition to Android and iOS.

  • Who are the main user groups of this service?
  • Main users of this service are small businesses, medium-sized enterprises, and small teams within larger organizations.

  • Does this service integrate with any other apps?
  • Help Scout integrates with more than 50 applications, including:

    Wordpress, BigCommerce, Snap Engage, Hubspot, Salesforce, Jira, Slack, MailChimp, Shopify, Olark, Capsule, Webhooks, Pipedrive, Highrise, WooCommerce, and others.

  • Does this service offer an API?
  • Yes, it offers API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Help Scout is frequently used in tandem with marketing and CRM platforms.

  • What is this service generally used for?
  • It is used as a powerful help desk application with personalized customer experience.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Help Scout offers:

    Email Support, Knowledge Base, Phone Support, Video Tutorials, Help Desk, and Help Docs

Vendor Information

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:
1.48k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
12.3k

Other

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian
Regional Restrictions:
No restrictions.

Other

Who uses Teamwork Desk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Help Scout
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.
Back to top