Compare Vision Helpdesk vs ProofHub vs Freshdesk

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Crozscore:

80%
what is this?
92%
33%
interest rising

Crozscore:

88%
what is this?
91%
40%
interest falling

Crozscore:

86%
what is this?
80%
58%
interest falling
Vision Helpdesk screenshot view 2 more ProofHub screenshot view 5 more Freshdesk screenshot

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

ProofHub is a leading cloud-based project management software, loved by around 85,000+ small teams to large businesses from all over the globe. It is an online collaboration tool that comes with integrated Group chat, quick Discussions on projects, Workflows and Kanban boards, Project reports, proofing tool and many more powerful features. Helping teams to Plan, Collaborate, Organize and Deliver projects on time, and within budget, ProofHub comes across as the complete project management tool!

ProofHub enables the teams to collaborate and communicate over organizational matters in an easy and flexible manner from one place. It is available for both Android and iOS operating systems so every individual attached to a project can connect to a project from any distant location.

ProofHub is priced along 2 tiers and can be billed annually for a 10% discount. Plus, they offer a discount of 20% on monthly billing and 20% + 10% on annual billing to nonprofit organizations. Both the tiers support very basic features like task and reminder automation, one-to-one chat, and time tracking tools (e.g. a calendar), and integration with 3rd party apps (e.g. Dropbox, Google Drive). While unlimited users are supported in both of their packages, the Ultimate Control plan allows more projects and storage space, and also more features like Custom roles, White labeling, Network control, Manage trash, Priority support, API access and many more. Support is available for all via email and live chat. A free 30-day trial is also available.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • Document Comparison
  • API
  • Project Management
  • Scheduling
  • Calendar Management
  • Dashboard
  • Customer Management
  • Multi-User
  • Notifications
  • Data Import
  • Data Visualization
  • External Integrations
  • Contact Management
  • Data Export
  • File Sharing
  • Email Integration
  • Google Apps Integration
  • Chat

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary:

  • An online task management software that lets you run your day, your tasks and your projects, efficiently!

  • Online time tracking software in ProofHub will help you to record every hour spent on each task and project.

  • ProofHub’s online gantt chart software helps you to connect tasks, set dependencies, and track project progress to make sure that projected deadline is met every time.

  • Reports in ProofHub’s online project reporting software represent all your important project information in the form of bar graphs, line graphs, pie charts, and tables etc.

  • Keep all your stuff secure and neatly organized in folders and subfolders, to make online file sharing simple and easy.

  • Plan your day, your work, and your life better with ProofHub

  • ProofHub’s online proofing software streamlines the proofing and approval process to save your time and effort.

  • Focus on your work while still maintaining an open channel of communication using ProofHub chat.

  • Share ideas, discuss issues, find answers by collaborating with your team members, clients, and anyone who is involved in the project with this online collaboration tool.

  • Easily manage tasks with Workflows and Kanban Boards in ProofHub by creating task list and task stages. Move tasks between different stages to keep an eye on the progress made and ensure steady flow of work.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

ULTIMATE CONTROL

$135.00
unlimited user(s) / year
Included in plan:
  • Unlimited projects
  • Unlimited users
  • 100GB storage
  • Custom roles
  • White labelling
  • Custom Workflows
  • Project manager
  • Network control
  • Manage Trash
  • API access for data transport
  • Project and resource reports
  • Advanced activity logs
  • Account transfer tool
  • Priority support
  • Data export
  • Core Fetures

ESSENTIAL

$45.00
unlimited user(s) / year
Included in plan:
  • 40 projects
  • Unlimited users
  • 15GB storage
  • Core Features

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can add as many people to your account.

  • Who are the main user groups of this service?
  • From freelancers to small business to large corporations, everyone can benefit from ProofHub.

  • What are some applications this service is commonly used in tandem with?
  • From gantt chart to chat and from discussions to report everything in ProofHub is native. Apart from integrations there's no app users have to use alongside ProofHub.

  • What is this service generally used for?
  • The service is generally used for Project Management, Team Collaboration and making work life easy for teams.

  • What platforms does this service support?
  • It is compatible with all devices whether it is mobile or desktop. ProofHub also have native android app available on Playstore and native iOS app will be made available very soon.

  • Does this service offer an API?
  • Yes, for more details regarding API please visit https://github.com/ProofHub/api

  • Does this service integrate with any other apps?
  • Yes, ProofHub have integrations with Box, DropBox, OneDrive, Google Drive and FreshBooks

  • Does this service offer guides, tutorials and or customer support?
  • Yes, ProofHub have a dedicated support team that’s available to help the customers. It also have a Live chat, Help page, and YouTube video tutorials. It also offer a demo. For more information, please visit: https://helpbolt.proofhub.com/contact/

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Walnut
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Dutch, Turkish, Russian, Spanish, Portuguese, French, Italian, English, Polish
Regional Restrictions:
No restrictions.

Other:

Who uses ProofHub
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Portuguese, French, English, Polish, German
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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