Compare Vision Helpdesk vs Zola Suite vs Faveo Helpdesk

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Crozscore:

80%
what is this?
92%
33%
interest rising

Crozscore:

77%
what is this?
68%
37%
interest falling

Crozscore:

72%
what is this?
28%
interest rising
Vision Helpdesk screenshot view 2 more Zola Suite screenshot view 5 more Faveo Helpdesk screenshot

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

Zola Suite brings next generation, cloud-based legal practice management software to solo, small and medium-sized firms. With its full-featured platform and native applications, Zola Suite encompasses everything you need to manage the business of your practice in one secure place. Improve efficiency, delegation and accountability within your firm whether you’re in the office, in court or on the go. Integrates with LawPay, Quickbooks, RPost and much more.

Try Zola Suite for free, no credit card required and experience the Power of ONE.

Software Description:

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • History/Version Control
  • Accounts Receivable
  • General Account Ledger
  • Billing/Invoicing
  • P&L
  • Balance Sheet
  • Accounts Payable
  • External Integrations
  • Expense Tracking
  • Contact Sharing
  • Contact Management
  • Password & Access Management
  • Email Integration
  • Dashboard
  • Multi-User
  • File Sharing
  • Scheduling
  • Notifications
  • Calendar Management
  • Data Import
  • 2-Factor Authentication

Features:

  • API
  • Lead Management
  • Multi-User
  • Notifications
  • Dashboard
  • Customer Management
  • Calendar Management
  • Data Export

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary:

  • Legal cloud-based practice management software

  • 360-degree integrated practice management system for law firms

  • Intuitive, fast, fun interface

  • Everything your firm needs to manage the business of your practice in one place

  • Enforces organization, streamlines workflow and facilitates collaboration

  • Full legal accounting (business and IOLTA trust)

  • Powerful built-in email capabilities

Summary:

    No key features associated with this application.

Annual Solo Account

$49.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Monthly Solo Account

$59.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Annual Attorney Account

$58.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Monthly Attorney Account

$68.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Annual Non-Attorney Staff Account

$48.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Monthly Non-Attorney Staff Account

$58.00
1 user(s) / month
Included in plan:
  • Powerful built-in email capabilities
  • Full legal accounting (business and IOLTA trust)
  • Time tracking
  • Secure client portal
  • Full featured firm calendar
  • Superior task management
  • Dedicated iOS and Android mobile apps
  • Beautiful, custom invoices
  • Reporting & analytics
  • Alternative Fee Billing
  • Payments (including LawPay)
  • UTBMS coding/LEDES invoices
  • Ability to download core data
  • Priority support and training

Pricing:

  • Starting from: $37.00/month
  • Credit card required: N/A
  • Faveo Helpdesk is available in three flavors

    • Community edition
    • Pro Edition
    • Service Desk

Community

Free

Pro

$449.00
unlimited user(s) / year

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs:

    What are some applications this service is commonly used in tandem with?
  • LawPay, Microsoft Word™ (Windows Desktop Versions 2013 and 2016), RPost

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What platforms does this service support?
  • iOS and Android mobile apps

  • Does this service offer guides, tutorials and or customer support?
  • Yes. We offer help articles, free onboarding and training, and customer support

  • Does this service integrate with any other apps?
  • No

  • Who are the main user groups of this service?
  • Solo practitioners, small and mid-sized law firms.

  • What is this service generally used for?
  • Law firms looking for next generation, cloud-based practice management software to manage all aspects of their practice within one secure and intuitive interface.

  • Does this service offer an API?
  • No

FAQs:

    Does this service integrate with any other apps?
  • Yes we have various plugins integration available for different platforms

  • Does this service offer an API?
  • Yes, we have API's

  • Does this service offer multi-user capability (e.g. teams)?
  • Team, Department options avilable

  • What are some applications this service is commonly used in tandem with?
  • Reseller Club
    Exotel
    Envato
    Podio
    LDAP

  • What platforms does this service support?
  • Web
    Android
    iOS coming soon

  • What is this service generally used for?
  • Pre Sales(Enquiry Management) & Post Sales(Issue Management)

  • Does this service offer guides, tutorials and or customer support?
  • Customer support and tutorials available.

  • Who are the main user groups of this service?
  • Faveo is industry agonist, mainly SME's are target audience.

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
3.08k
Followers:
1.1k

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
French, Portuguese, English, Turkish, Russian, Spanish, Italian, Polish, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses Zola Suite
  • Personal
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
U.S. only

Other:

Who uses Faveo Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • Android
Languages:
English, Italian, German
Regional Restrictions:
No restrictions.
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