Compare Vision Helpdesk vs CloudRanger vs HappyFox

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Crozscore:

81%
what is this?
92%
34%
interest rising

Crozscore:

69%
what is this?
34%
interest rising

Crozscore:

89%
what is this?
91%
42%
interest falling
Vision Helpdesk screenshot view 2 more CloudRanger screenshot view 2 more HappyFox screenshot view 4 more

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

CloudRanger delivers cloud server management software for businesses, MSPs and enterprises. Its easy-to-use graphical interface offers users scheduling and backup policies to save time and money. An overall view of the entire server system gives users the most control over their cloud, while delivering enhanced disaster recovery management.

Key features of CloudRanger’s new platform include:

Server Management: CloudRanger gives users an overall view of their entire server system, including when individual servers are powered on, when backups occur and how long backups are stored.

Automated Scheduling: The scheduling module enables users to turn on servers only when needed, providing a more economical solution to server rental.

Backup Policies: Users can easily and regularly backup servers by setting a creation schedule and retention period, with the option to apply Amazon tags or other events identification.

Multi-region Backup: Improved disaster recovery management enables users to choose a second backup in alternate location to further protect against disaster and lost data.

File-level Recovery: Users have the option to drill down to file level to choose individual files to recover when restoring a backup.

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • Dashboard
  • Notifications
  • Multi-User
  • API
  • Scheduling
  • Password & Access Management

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary:

  • We easily automate and schedule Amazon Web Services resources

  • We make backing up EBS Volumes and EC2 instances simple

  • We make scheduling non-production EC2 servers simple

  • Scheduled automation to meet your business needs

  • We offer peace of mind that backups are being done every time

  • It’s easy to use, for tech teams and project managers

  • You are busy, your time is precious - don’t waste it on manual, repetitive tasks

  • We reduce risk - you always have a backup for disaster recovery

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Startup

$49.00
2 user(s) / month
Included in plan:
  • Up to $2,500 AWS Monthly Spend*
  • Unlimited Scheduling
  • Unlimited Backups
  • Restore Backups
  • 2 Users

Business

$149.00
5 user(s) / month
Included in plan:
  • Up to $7,500 AWS Monthly Spend*
  • Unlimited Scheduling
  • Unlimited Backups
  • Restore Backups
  • Cross Region Backups
  • 5 Users
  • 5 Accounts
  • Slack Integration

Growth

$399.00
10 user(s) / month
Included in plan:
  • Up to $25,000 AWS Monthly Spend*
  • Unlimited Scheduling
  • Unlimited Backups
  • Restore Backups
  • Cross Region Backups
  • Cross Account Backups (coming soon!)
  • 10 Users
  • Unlimited Accounts
  • Slack Integration & Webhooks

High Volume

$799.00
20 user(s) / month
Included in plan:
  • Up to $50,000 AWS Monthly Spend*
  • Unlimited Scheduling
  • Unlimited Backups
  • Restore Backups
  • Cross Region Backups
  • Cross Account Backups (coming soon!)
  • 20 Users
  • Unlimited Accounts
  • Slack Integration & Webhooks
  • SSO, LDAP, SAML

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs:

    What is this service generally used for?
  • Our services are generally used for automating repetitive Amazon Web Services tasks such as backup policies and server management. By using our solution you can control costs by scheduling and optimizing your existing IT resources.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes! We allow you to manage multi-user permissions and also to manage multiple Amazon Web Services accounts from one simple dashboard.

  • Who are the main user groups of this service?
  • CloudRanger is used by Managed Service Providers, IT Teams and entire Organisations, so specific access and user management can be set up accordingly.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. We have a number of 'Getting started' videos to help get your account set up straight away!

  • What platforms does this service support?
  • Our web app is designed to support users of Amazon Web Services cloud.

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support?
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
Followers:

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Spanish, Italian, Russian, French, Portuguese, Dutch, English, Polish, Turkish
Regional Restrictions:
No restrictions.

Other:

Who uses CloudRanger
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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