Compare Vision Helpdesk vs Gnatta vs bpm'online service

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Software Description:

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management. The best choice for medium and large companies looking to deliver high-level service across multiple communication channels. A rich set of out-of-the-box processes allows managing customer requests and automating service operations by following pre-defined processes for customer care excellence.

Сustomer center

The best fit for companies that are looking to manage omni-channel communications.

Service enterprise

The best choice for medium and large companies looking to deliver high-level service across multiple communication channels

Features:

• Product Features
• 360° customer view
• Case management
• Problem management
• Service catalogue management
• Knowledge management
• Service level agreement
• Feedback management
• Omni-channel communications
• Field service
• Customer portal
• ITIL processe

Features:

• External Integrations
• 2-Factor Authentication
• Customer Management
• Dashboard
• Notifications
• Google Apps Integration
• API
• Chat
• Task Scheduling/Tracking
• Timesheets
• Email Integration

Features:

• Customer Management
• Email Integration
• Social-Media Integration

Features:

• Project Management
• Inventory Tracking
• Supplier Management
• Scheduling
• Calendar Management
• Customer Management
• Dashboard
• Notifications
• Google Apps Integration
• Third-Party Plugins/Add-Ons
• Multi-User
• Lead Management
• Lead Scoring
• Data Export
• Data Import
• Batch Permissions & Access
• Data Visualization
• External Integrations
• Contact Management
• API
• Email Integration
• Contact Sharing

Summary:

• Multi Channel Help Desk

• Multi Brand Help Desk

• Ticket Billing

• Task Management

• Help Desk Gamification and more..

• Workflow Management

• SLA and Escalation

• Blabby - Staff Collaboration

• Incident Management

• Knowledgebase Management

Summary:

No key features associated with this application.

Summary:

No key features associated with this application.

Pricing:

• Starting from: $7.00/month
• Credit card required: N/A

• SaaS License:

  Help Desk Software – $10 /agent/mo ($7 billed annually)
  Satellite Help Desk (Multi Company) – $20 /agent/mo ($14 billed annually)
  Service Desk (ITIL-ITSM ) – $30 /agent/mo ($21 billed annually)

  Download Recurring License:

  Help Desk Software – $10 /agent/mo ($7 billed annually)
  Satellite Help Desk (Multi Company) – $20 /agent/mo ($14 billed annually)
  Service Desk (ITIL-ITSM ) – $30 /agent/mo ($21 billed annually)

  Download One Time License:

  Help Desk Software – $150 /agent/one-time fee
  Satellite Help Desk (Multi Company) – $250 /agent/one-time fee
  Service Desk (ITIL-ITSM ) – $350/agent/one-time fee

Pricing:

• Credit card required: N/A

• Full access for all - £99 per concurrent user per month.

FAQs:

What are some applications this service is commonly used in tandem with?

• Social media: Facebook, Twitter, LinkedIn
  Live chat: Userlike, Livechat Inc, Com100, Livezilla
  Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
  VOIP: Twillio
  CMS: Joomla, WordPress, Drupal
  Payment gateways: Paypal and Authorize.net
  Billing software: WHMCS, Hostbill, Freshbooks
  Email: Google Hosted emails, Exchange Servers and more

Does this service offer multi-user capability (e.g. teams)?

• YES

Does this service offer guides, tutorials and or customer support?

• YES

Who are the main user groups of this service?

• Any business that wish to offer customer service support.

Does this service integrate with any other apps?

• Vision Helpdesk integrates with several 3rd party apps

Does this service offer an API?

• YES

What platforms does this service support?

• Web Based Software and Mobile apps like IOS, Windows Phone and Android App

What is this service generally used for?

• Managing customer support
  Managing IT support
  Task management

FAQs:

No FAQs associated with this application.

FAQs:

What is this service generally used for?

• Leverage built-in processes

  Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence.
  Manage omnichannel communications

  Personalize communications with your clients using bpm’online service.

  Manage all client requests in a single view no matter what channel they came from: phone, email, chat, social network or customer portal.

  Engaging interface that users love

  Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Does this service offer multi-user capability (e.g. teams)?

• Software offers multi-user capability.

What are some applications this service is commonly used in tandem with?

• Twitter,
  Facebook,
  Google Contacts and Calendars,
  LDAP,
  IMAP,
  MS Exchange,
  Google Maps,
  OpenStreetMap,
  MailChimp / Mandrill

Does this service offer guides, tutorials and or customer support?

• Support:

  Phone support
  Knowledge base
  Customer success management
  Academy
  Community
  ITIL/ITSM

Does this service offer an API?

• Bpm'online provides open configuration and extensive API to allow any customizations and integrations required for your business.

Who are the main user groups of this service?

• Enterprises
  Mid-size companies
  Startups
  Small companies

What platforms does this service support?

• Platforms: Android, iOS, Mac, Windows, Web-based.

Publisher:

Publisher:

Publisher:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android
• WinPhone

Other:

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android