Compare VIENNA Advantage vs Capsule vs SugarCRM

Capsule

CRM
 (45)

SugarCRM

CRM
 (18)
More Information More Information More Information

Crozscore:

66%
what is this?
32%
no significant changes

Crozscore:

89%
what is this?
89%
50%
no significant changes

Crozscore:

85%
what is this?
78%
53%
interest falling
VIENNA Advantage screenshot view 5 more Capsule screenshot view 5 more SugarCRM screenshot view 4 more

Software Description:

VIENNA Advantage is a complete product invention covering all functional obligations of a modern enterprise. Realize strategic goals with one application across the company; hundreds of features within the tightly integrated ERP Solution, CRM Solution and secure Document Management System (DMS) to suit your business.

Waste no time developing proprietary spreadsheets and charts, which are neither scalable nor user-friendly. VIENNA Advantage has tools to help you with configuration of reports, dashboards and KPIs; just process and print. Spend lesser per feature and deploy faster than any other Open Source or Proprietary Enterprise Application. Full list of core modules visit our website.

Here is a short list of possible modules: Material Management - Purchasing - Order Management - Help Desk & Support - Time & Expense Management - Project Management - Service Management - HR & payroll - Warehouse Management - Manufacturing - Asset Management - Document Management System

Software Description:

Capsule is an easy-to use CRM system suitable for small to medium-sized businesses, particularly those using Google Apps.
Used by thousands of businesses globally, it is competitively priced and it provides a feature set that will allow its users to efficiently manage a large database, identify business opportunities, track communications and manage a sales pipeline with relative ease.

Software Description:

SugarCRM is convenient tool for sales automation, marketing automation, account management and other customer relationship management (CRM) needs.
Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
A strong contender in the CRM market, the software is a viable option for organizations that require flexibility, ease of use, affordability, and choice in cloud providers.

Features:

  • SAP Integration
  • Multi-Currency
  • Expense Tracking
  • Budgeting
  • Click-to-Dial
  • Call Tracking
  • Dashboard
  • Scheduling
  • Calendar Management
  • Customer Management
  • Lead Management
  • Task Scheduling/Tracking
  • Lead Scoring
  • Multi-User
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Inventory Tracking
  • Project Management
  • Marketing Automation
  • Notifications
  • API
  • Email Integration
  • Data Export
  • File Transfer
  • Data Import
  • Forecasting
  • Data Visualization
  • Contact Sharing
  • Contact Management
  • External Integrations
  • Batch Permissions & Access
  • File Sharing

Features:

  • Calendar Management
  • Multi-Currency
  • Click-to-Dial
  • Dashboard
  • Customer Management
  • Lead Management
  • Task Scheduling/Tracking
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Notifications
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Forecasting
  • 2-Factor Authentication
  • Contact Management

Features:

  • Contact Management
  • Contact Sharing
  • Customer Management
  • Email Integration
  • Forecasting
  • Lead Management
  • Marketing Automation
  • Data Export
  • Data Import
  • History/Version Control
  • Task Scheduling/Tracking

Summary:

  • The first open source ERP/CRM solution with inbuilt Document Management, Business Intelligence and Point-of-Sale System. Available on the cloud

  • Customer Relationship Management: get a 360° view of your customer, by evaluating and analyzing all data that comes together in your CRM, irrespective of the functional area.

  • BI and Reporting: VIENNA's Inbuilt Business Intelligence and Reporting has all that it takes to generate powerful reports of different types. All reports are fully customizable and extendable. Any type of data can be compiled into these BI reports.

  • Finance Module: our global ERP suite is designed to fit accounting systems of most countries.

  • Workflow Management: design any workflow without the hassles of coding and with basic technical knowledge. The VIENNA Advantage workflow management is exceptionally flexible and permits execution of various actions triggered by manual or automated activities. The Workflow Management securely integrates with the ERP functionality, the Security Engine as well as the Document Management System of VIENNA Advantage.

Summary:

  • Manage your contacts all in one place and share the same view of a contact with your team. Track all communication with a contact and attach files and notes to a contact record.

  • Tasks and Calendar Create tasks for appointments, meetings, phone calls, submission deadlines and more. See who’s doing what and share tasks with co-workers.

  • Tracks Create Tracks to make sure the same set of tasks are followed for each sales opportunity or case.

  • Sales PipelineGet a complete summary of your opportunities with our sales dashboard, including potential values, where they are in your pipeline, and what needs to be done next.

  • Customize Capsule Create custom fields to capture information unique to your business and create custom tags to group contacts how you want them to be categorised

  • Capsule Mobile Use the Capsule mobile app and stay in the loop wherever you are.

Summary:

  • Email Integration

  • Marketing Automation

  • Sales Force Automation

  • Customer Support

  • Social CRM

  • Reporting

Pricing:

  • Starting from: $15.00/month
  • Credit card required: Yes
  • Free: Up to 2 users; 10MB storage; 250 contacts
    Professional: $15/month, per user. 30 day free trial; 2GB storage per user; 50,000 contacts.

Free

Free
Included in plan:
  • 2 Users
  • 250 Contacts
  • Unlimited Opportunities
  • Unlimited Cases
  • 10MB of Storage

Professional

$15.00
1 user(s) / month
Included in plan:
  • 2GB storage per user
  • 50,000 contacts
  • Unlimited opportunities
  • Unlimited cases
  • Premium integrations such as GSuite, Xero, FreshBooks, Mailchimp, Wufoo

Pricing:

  • Credit card required: N/A
  • Professional: $40 user/month.
    Enterprise: $65 user/month.
    Ultimate: $150 user/month.
    All pricing plans allow free trial.

FAQs:

    What platforms does this service support?
  • VIENNA Advantage is web-based solution which means that can be accessed from any web browser, any operating system, and any mobile device.

  • What are some applications this service is commonly used in tandem with?
  • Google Apps, Magento, Joomla, Pentaho, Mail Chimp, and others.

  • Who are the main user groups of this service?
  • VIENNA Advantage ERP & CRM is made for all business sizes. It is a generic product that fits lots of industry verticals.

  • What is this service generally used for?
  • Managing the complete operation in a company such as: sales, finance, project management, warehousing, manufacturing etc.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes. You can download materials, watch video tutorials, or join our user forum. All available via our website

FAQs:

    Does this service integrate with any other apps?
  • Capsule integrates with: G Suite; invoicing and accounting apps such as Xero, email marketing apps, website forms, contract and proposal apps, helpdesk support, telephone, VoIP and web chat services and more.

  • Does this service offer guides, tutorials and or customer support?
  • There is email support Monday to Friday and an extensive set of support documentation as well as getting started guides.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with G Suite, Xero, FreshBooks, MailChimp, Zendesk, Wufoo Forms, Zapier and lots of other services.

  • Does this service offer an API?
  • The Capsule API allows developers to create applications that can retrieve or update data in Capsule account. There's a link to the API docs on the website.

  • Who are the main user groups of this service?
  • Main users of this service are small and medium-sized companies.

  • What is this service generally used for?
  • It is used for customer relationship management, and contacts and pipeline management.

  • What platforms does this service support?
  • This service is web-based, works on Linux, Mac, Windows, Android, and iPhone.

  • Does this service offer multi-user capability (e.g. teams)?
  • It offers multi-user capability.

FAQs:

    Who are the main user groups of this service?
  • Main users of SugarCRM are small- and medium-sized businesses in any particular industry.

  • What is this service generally used for?
  • It is generally used for customer relationship management.

  • What platforms does this service support?
  • SugarCRM is a web-based application, with native mobile app for Android and iPhone.

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with: LiveChat; ActiveCampaign; Synchroteam; eXo Platform; Vision Helpdesk; Freshdesk.

  • Does this service integrate with any other apps?
  • SugarCRM integrates with any third party systems people use, and can accommodate the new modules.

  • Does this service offer an API?
  • It offers an API

  • Does this service offer guides, tutorials and or customer support?
  • They offer documentation, training & help, and customer center.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
464

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
176
Followers:
5.2k

Publisher:

Founded:
2004
Based in:
Cupertino
Employees:
501-1000
Likes:
Followers:

Other:

Who uses VIENNA Advantage
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Arabic, Spanish, English, French, Italian, German
Regional Restrictions:
No restrictions.

Other:

Who uses Capsule
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
Back to top