Compare VICIdial vs Statapile vs CrazyCall

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75%
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34%
no significant changes

Crozscore:

54%
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23%
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Crozscore:

79%
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100%
32%
interest falling
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Software Description:

VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone.

VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well.

VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Software Description:

StataPile is an artificial intelligence platform designed to improve your sales and service. Drive sales and service performance by analyzing every customer interaction with a higher than 92% accuracy rate. With StataPile, train and monitor agents, track conversion and resolution rates, view opportunities in real-time, receive custom alerts, A/B test, integrate with your CRM, follow regulations, and redact sensitive information from audio recordings. Together, these features help you to perfect the customer experience, make quality assurance a priority, maximize your marketing dollars, and master the sales process.

Software Description:

CrazyCall is a cloud-based app that helps contact centers and sales teams boost performance of their outbound and inbound projects.

Easy to install, CrazyCall requires no download or technical skills. Start making and receiving calls directly in your browser within minutes of creating your account. With our automatic dialer you no longer need to dial numbers manually. You can also set rules to efficiently manage your outbound & inbound queue or reschedule calls automatically.

Save money while serving international markets with free minutes in every plan and competitive connection rates. CrazyCall also lets you choose phone numbers from over 60 countries, so you can always appear local to your leads and clients.

Add users to your account and easily monitor your team progress with live call listening and dashboards. Use call recordings to evaluate and enhance the quality of every conversation. Get up to speed on your project’s performance with real-time reports and optimize your strategy on the spot.

Expand and refine your contacts database with CrazyCall’s Click-to-Call add-on. Use it to add phone numbers to your list as you browse the web, make and receive calls and close every contact with a meaningful status.

Features:

  • Third-Party Plugins/Add-Ons
  • Softphone
  • Call Tracking
  • Call Disposition
  • Click-to-Dial
  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Scheduling
  • Lead Management
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import

Features:

  • Call Tracking
  • Multi-User
  • Notifications
  • Analytics
  • Dashboard
  • Data Export
  • Data Visualization
  • A/B Testing

Features:

  • Custom Data Forms
  • API
  • Softphone
  • Multi-User
  • Employee Engagement
  • Dashboard
  • Click-to-Dial
  • External Integrations
  • Customer Management
  • Notifications
  • Data Export
  • Data Import
  • Contact Management
  • Scheduling
  • Lead Management
  • Call Recording
  • Call Tracking
  • Call Disposition

Summary:

  • Predictive dialer

  • Inbound, Outbound blended call handling

  • Inbound email

  • Customer website live chat

  • Call recording

  • Web-based

  • Several integration options including APIs

Summary:

  • Train and monitor agents

  • Track conversion and resolution rates

  • View opportunities in real-time

  • Receive custom alerts

  • A/B test

  • Integrate with your CRM

  • Follow industry regulations

  • Redact sensitive information from audio recordings

  • Perfect the customer experience

  • Make quality assurance a priority

Summary:

  • Analytics and KPIs

  • Fast setup

  • Agent panel

  • Cloud-based app

  • Dialer and matching

  • Integrations

  • Visual script creator

  • Campaign wizard

  • Personalized interface

Hosted Service

$400.00
1 server(s) / month
Included in plan:
  • dedicated hardware
  • 1 hour per month included support

Paid Support

$200.00
per hour
Included in plan:
  • 24/7 service
  • From the creators of VICIdial

Basic

$8.00
1 user(s) / month
Included in plan:
  • 0 Minutes of Artificial Intelligence Per Month
  • VOIP Integration
  • Playback and Search Call Recordings
  • Customized Employee Portal
  • Call Reporting
  • Automatic Quality Assurance
  • Manual Call Scoring
  • Unlimited Employee Tests
  • Manual Call Tracking Only

Premium

$39.00
1 user(s) / month
Included in plan:
  • 300 Minutes of Artificial Intelligence Per Month
  • $0.01/Additional Minute Used
  • VOIP Integration
  • Playback and Search Call Recordings
  • Customized Employee Portal
  • Call Reporting
  • Automatic Quality Assurance
  • Auto and Manual Call Scoring
  • Unlimited Employee Tests
  • Procedures and Activity Types from Standard Industry List

Enterprise

$80.00
1 user(s) / month
Included in plan:
  • 800 Minutes of Artificial Intelligence Per Month
  • $0.01/Additional Minute Used
  • VOIP Integration
  • Playback and Search Call Recordings
  • Customized Employee Portal
  • Call Reporting
  • Automatic Quality Assurance
  • Auto and Manual Call Scoring
  • Unlimited Employee Tests
  • Customized Procedures and Activity Types

Plan B

$22.00
1 user(s) / month
Included in plan:
  • 500 free minutes to 123 countries
  • Unlimited number of projects
  • Free phone number
  • Free inbound calls

Plan A

$11.00
1 user(s) / month
Included in plan:
  • 200 free minutes to 123 countries
  • Free phone number
  • Free inbound calls

Plan C

$45.00
1 user(s) / month
Included in plan:
  • 1250 free minutes to 123 countries
  • Unlimited number of projects
  • Free phone number
  • Unlimited call recordings storage
  • Free inbound calls

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, VICIdial allows for up to thousands of users on the system.

  • Does this service offer an API?
  • Yes, VICIdial offers both APIs and HTTP Push agent events.

  • What are some applications this service is commonly used in tandem with?
  • CRM solutions are commonly used with VICIdial.

  • What platforms does this service support?
  • VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux.

  • What is this service generally used for?
  • Companies requiring a contact center solution.

  • Does this service offer guides, tutorials and or customer support?
  • There are many guides and tutorials available, and we also offer customer support.

  • Does this service integrate with any other apps?
  • Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications.

  • Who are the main user groups of this service?
  • Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution.

    You can use on your own hardware or host in our private VICIhost cloud service.

FAQs:

    No FAQs associated with this application.

FAQs:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
623

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
4
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
1.25k
Followers:
804

Other:

Who uses VICIdial
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Danish, German, Italian, English, Spanish, Portuguese, Russian, Japanese, Chinese, Swedish, Dutch, Polish, Greek, Slovak, French
Regional Restrictions:
No restrictions.

Other:

Who uses Statapile
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses CrazyCall
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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