Compare VICIdial vs Coztel vs PhoneBurner

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Software Description:

VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone.

VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well.

VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Software Description:

Coztel is a leading call center software which provides outbound, inbound and blended all types of calls with perfect results in the department of sales and marketing for any country. It is a complete solution for call centers including Hosted pbx, predictive dialer, power dialer, preview dialer and voice broadcasting. It leads you to connect with your customers with E-mails, SMS, Web Chat, Live Chat, and Social Media. It also can be integrated with market’s leading CRMs. You can get benefit from its 24/7 perfect services.

Software Description:

Our software handles repetitive and time-consuming tasks so agents can focus on what's important - talking to live prospects.

Log into our cloud-based software from anywhere. Make calls from any phone. No special equipment needed. PhoneBurer is easy to use, yet powerfully customizable to streamline your sales process. That means more calls, more live conversations, more callbacks and more closed deals - all with less effort.

• Power dial up to 447% more contacts
• No "telemarketer delay"
• Drop voicemails in 1 click
• Send 1-click emails based on call result
• Tracks email & attachment opens, link clicks and more
• Monitor performance with robust reports and analytics
• Increase live answer rates with Local ID
• Manage an entire sales team from a single admin dashboard
• Integrate with your existing CRM or Salesforce, or use ours
• Import, manage, search, and sort leads with ease

No contracts. No setup fees. No per minute charges.

Try PhoneBurner absolutely free without a credit card.

Features:

  • Third-Party Plugins/Add-Ons
  • Softphone
  • Call Tracking
  • Call Disposition
  • Click-to-Dial
  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Scheduling
  • Lead Management
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import

Features:

  • Lead Management
  • Lead Scoring
  • Customer Management
  • Chat
  • Click-to-Dial
  • Dashboard

Features:

  • Social-Media Integration
  • Sales Motivator
  • CRM Integration
  • Softphone
  • Call Disposition
  • Call Tracking
  • Marketing Automation
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Contact Sharing
  • API
  • Audience Targeting
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

  • Predictive dialer

  • Inbound, Outbound blended call handling

  • Inbound email

  • Customer website live chat

  • Call recording

  • Web-based

  • Several integration options including APIs

Summary:

    No key features associated with this application.

Summary:

  • Power dial up to 100 contacts per hour

  • No connection delays or awkward pauses

  • Nothing to download. No special equipment needed.

  • Increase live answer rates with Local ID

  • Drop voicemails and send emails in 1 click

  • Create custom dispositions to streamline worklows

  • Integrate with your CRM or Salesforce, our use ours

  • Monitor agent performance with reports and analytics

  • No contracts. No setup fees. 100% free trial.

  • Try it free without a credit card

Hosted Service

$400.00
1 server(s) / month
Included in plan:
  • dedicated hardware
  • 1 hour per month included support

Paid Support

$200.00
per hour
Included in plan:
  • 24/7 service
  • From the creators of VICIdial

Pricing:

  • Starting from: $67.50/month
  • Credit card required: No
    • Single User - 7.5 hours of dialing - $67.50/month
    • Single User - Unlimited dialing - $149/month
    • Teams - Unlimited dialing - Up to 50% off Single User

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, VICIdial allows for up to thousands of users on the system.

  • Does this service offer an API?
  • Yes, VICIdial offers both APIs and HTTP Push agent events.

  • What are some applications this service is commonly used in tandem with?
  • CRM solutions are commonly used with VICIdial.

  • What platforms does this service support?
  • VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux.

  • What is this service generally used for?
  • Companies requiring a contact center solution.

  • Does this service offer guides, tutorials and or customer support?
  • There are many guides and tutorials available, and we also offer customer support.

  • Does this service integrate with any other apps?
  • Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications.

  • Who are the main user groups of this service?
  • Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution.

    You can use on your own hardware or host in our private VICIhost cloud service.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Our service is for sales professionals and teams who engage in outbound sales calls.

    Some industries we serve include:

    • Mortgage professionals
    • Insurance agencies
    • Telemarketing companies
    • IT, Software, & SaaS professionals
    • Appointment setting firms
    • Logistics
    • Fundraising and non-profits
    • Political campaigns
    • Solar sales

    Our clients range from individuals to small and large sales teams.

  • Does this service integrate with any other apps?
  • • Salesforce
    • Hubspot
    • Zapier

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes - one-on-one demos, webinars, video tutorials, and training are all available.

  • What are some applications this service is commonly used in tandem with?
  • • Salesforce
    • Hubspot
    • Zapier

  • What is this service generally used for?
  • • Sales Calls / Cold Calls
    • Lead Management
    • Pipeline Management
    • Email
    • Call Recording
    • Call Tracking
    • Sales Team Management

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Manchester
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
8.83k
Followers:
16.8k

Other:

Who uses VICIdial
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Danish, German, Italian, English, Spanish, Portuguese, Russian, Japanese, Chinese, Swedish, Dutch, Polish, Greek, Slovak, French
Regional Restrictions:
No restrictions.

Other:

Who uses Coztel
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses PhoneBurner
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
Can be used anywhere, however dials can only be made to the United States and Canada.
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