Compare Viber vs Aircall vs Dialpad

Viber 9 VoIP	Aircall 650 VoIP	Dialpad 1938 VoIP
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Crozscore 91% what is this? User Happiness: 88% Press Buzz: 63% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 55% User Trend: interest rising	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 54% User Trend: interest rising
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About Viber Viber lets its users not only make VoIP-based calls around the globe but also share free messages and multimedia attachments. This is one of the most used apps of its kind, offering high quality of communication, even on a 3G connection. Viber is a free service, available for Android and iOS mobile devices, along with Windows, Mac, and Linux desktop versions. Users pay only for dialing landline and mobile numbers, and the rates vary per country. The main reasons why businesses use this app are for attracting their target audience, marketing purposes, a high quality of communication, and account management. Viber doesn't require any username and password registration. To make unlimited free voice and video calls, users only need their mobile phone number. The app is easy to install, easy to use, and it runs in the background of a smartphone if a user allows it.	About Aircall Aircall empowers teams to ace every call with a phone system specifically built for their favorite business tools. Instantly obtain phone numbers in over 🌏 40 countries. Handle calls on the go with our desktop and mobile apps. Hit the ground running thanks to our intuitive dashboard. Easily add and remove users depending on your needs. Automatically and efficiently route calls according to IVR selection, 🤓 agent skills, time zone, etc. Receive advanced 📡 call center analytics on agent and team productivity. Monitor your team’s activity in real-time on the ⚡ live feed and cross-reference your data with your CRM and Helpdesk for a richer understanding of your processes.	About Dialpad Move your phone system, conferencing and call center to the cloud. Support your modern, mobile workers. Work from anywhere and let Ai make every call a smarter call. Fast Deployment Add users, swap numbers, and create ring groups from a web portal that reflects changes in real-time. Port Your Number Keep the numbers tied to your business even when switching voice providers, whether local, toll-free, or international. Seamless Integrations Bring context to your conversations with native integrations for G Suite, Salesforce, Zendesk, and more. Business SMS Need to send a quick note to a prospect or colleague? Take your pick between SMS, MMS, or group chat. Voice Intelligence Focus on your conversation, not note-taking, with Voice Intelligence features that automatically capture what was said, and by who, on each call. Dynamic Call Routing Build smart call routing paths that get customers into the hands of the right agent or operator faster. Call Analytics Dig into call volumes, see who’s placing the most calls, and search by specific keyword mention or even sentiment expressed. Spam Blocking Clear up your phone lines with automatic spam blocking across all your connected Dialpad devices. Phones & Headsets Dialpad supports a wide range of phone handsets, and we offer several models directly to our customers who need a one-stop shop.
Features 2-Factor Authentication API Chat Contact Management Contact Sharing CRM Integration Dashboard Data Export Data Import Data Visualization External Integrations File Transfer Multi-User Notifications Scheduling Video SMS Call Recording Call Tracking Call Disposition Softphone Click-to-Dial Report & Compliance Hardware Integration Mobile App Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Interactive Voice Response Audio Recording	Features 2-Factor Authentication API Chat Contact Management Contact Sharing CRM Integration Dashboard Data Export Data Import Data Visualization External Integrations File Transfer Multi-User Notifications Scheduling Video SMS Call Recording Call Tracking Call Disposition Softphone Click-to-Dial Report & Compliance Hardware Integration Mobile App Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Interactive Voice Response Audio Recording	Features 2-Factor Authentication API Chat Contact Management Contact Sharing CRM Integration Dashboard Data Export Data Import Data Visualization External Integrations File Transfer Multi-User Notifications Scheduling Video SMS Call Recording Call Tracking Call Disposition Softphone Click-to-Dial Report & Compliance Hardware Integration Mobile App Automatic Call Distribution Auto Dialer Call Logging Call Monitoring Call Scripting Interactive Voice Response Audio Recording
Summary HD Video Calls Instant Messaging International Calls Group Chat Instant Voice Message News Feeds Stickers Public Chat Service Messages Viber Games	Summary Instant local numbers in 30+ countries Professional welcome desk Shared Call inbox Share contacts	Summary No key features associated with this application.

FAQs Does this service offer guides, tutorials and or customer support? Support: Email Support, Phone Support, Help Center, and FAQs. Does this service integrate with any other apps? Integrations: Cortana, Facebook, Twitter, Nexmo, and Zapier. Who are the main user groups of this service? The main users of Viber are individuals and businesses. What platforms does this service support? It can be installed on following operating systems: Android, iOS, Windows, MacOS, and Linux. Does this service offer multi-user capability (e.g. teams)? No. Does this service offer an API? Yes, Viber offers REST API. What is this service generally used for? This service is generally used for making free VoIP calls and instant messaging.	FAQs No FAQs associated with this application.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 492k	Vendor Information Founded: 2014 Based in: Paris Employees: 2-10 Likes: Followers: 4.97k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Viber Personal Startups SMEs Desktop Platforms: Windows Macintosh Mobile Platforms: iOS Android Languages: English, Spanish, German, French, Hungarian, Italian, Japanese, Portuguese, Russian Regional Restrictions: No restrictions.	Other Who uses Aircall Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English, French Regional Restrictions: No restrictions.	Other Who uses Dialpad Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.