Compare Vetter vs Helprace vs Spidergap

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Software Description

Gather Ideas from employees, implement them, give credit where its due. We have five core features that'll enable you to easily start gathering and implementing suggestions.

Software Description

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.

Software Description

Spidergap is an online tool for creating and running 360° feedback assessments. Employee-focused feedback reports help workers identify priorities for improvement and take action on personal development. The solution can be used within organizations that want to assess 10 people, or 10,000. Spidergap is typically used by human resources, learning & development staff, leaders in small to medium-sized businesses, and consultants.

Users can create and manage assessments that are easy to understand and simple to use. Questionnaires are completely customizable and can be edited at any time. Spidergap’s online designer lets users drag-and-drop to add questions, add text or edit rating scales. Organizations can even add their own logo and other custom branding.

Spidergap’s feedback reports and personal development plans are easy to understand and focus on the end goal. They highlight employee performance results clearly and provide lists of top strengths and top areas to improve. The comparison table shows how many employees agreed with the desired improvements in relation to each area.

Respondents are asked to summarize the performance of other employees, and are included in the feedback reports. Spidergap reports show other staff members' suggestions on how an employee can build on his or her strengths, or how can they improve on their weakest areas. The development plan can be filled out by either the employee him- or herself, or with their line manager, focusing on three to five chosen areas to improve on. Plans should include a clear list of actions that will help the employee work towards improving overall performance. The report’s appendix gives users a complete breakdown of all feedback including current performance, desired performance and desired improvement.

Features

  • Multi-User
  • Data Export
  • Data Visualization
  • Feedback Management
  • Employee Database

Features

  • 360 Degree Feedback
  • Analytics
  • API
  • Feedback Management
  • Notifications
  • Email Integration
  • Billing/Invoicing
  • Customer Management
  • Social-Media Integration

Features

  • Multi-Source Feedback
  • Online Surveys
  • Data Visualization
  • Dashboard
  • Data Export
  • Data Import
  • Participation Statistics
  • Mobile Access
  • Gap Analysis
  • Competency Assessment
  • Custom Assessments
  • Multi-User
  • Multi-Account
  • Feedback Management
  • 360 Degree Feedback

Summary

  • Idea Submission

  • Idea Challenges

  • Audting

  • Idea feeedback

  • Anonymous submission options

  • Idea rating & commenting

Summary

  • Online Community and Feedback Widget

  • Knowledge Base for Self-Service

  • Help Desk / Ticketing System

Summary

  • Super easy customisation is possible using the online designer - change your questionnaire, email invites, or even the report

  • Quick and easy to run through a 360 end-to-end (you can do it in less than 3 minutes using our default templates)

  • Best practice guidance, resources and tips

  • Customer support that people rave about

Basic

$99.00
...for up to 60 users
Included in plan:
  • All features

PLUS

$199.00
...for up to 60 users
Included in plan:
  • All features

Premium

$299.00
...for up to 250 users
Included in plan:
  • All features

Pricing

  • Credit card required: No
  • Employee assessments starting at $89/employee per year.
    Request more and receive discount pricing, for example:

    • 25 employee assessments charges at $79/employee per year
    • 50 employee assessments charged at $69/employee per year
    • 100 employee assessments charged at $56/employee per year
    • 250 employee assessments charged at $44/employee per year
    • As low as $12.50/employee per year

    Spidergap also offers a 15% discount for charities and academic users.

Free Trial

Free
Included in plan:
  • All features - No Limitations
  • Try Spidergap for Free, as long as you need

FAQs

    What is this service generally used for?
  • Collecting and processing Ideas form employees.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, we offer 'Groups'.

  • Does this service offer an API?
  • Not currently.

  • What platforms does this service support?
  • All major browsers.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, training for Admins and a Tour for users.

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • Spidergap is the best for those looking for an easy to use solution that they can manage themselves and scale up. Typically these are HR / L&D staff, leaders in small businesses, and consultants or coaches.

    Our ideal customer understands the potential of 360 degree feedback but has, until now, been unable to find a solution that employees love, that is also effective, scalable and affordable.

  • What is this service generally used for?
  • 360 degree feedback - helping employees to prioritise their personal development based on feedback from others

  • What platforms does this service support?
  • Web-based, with support for all modern browsers and mobile devices

  • What are some applications this service is commonly used in tandem with?
  • Normally standalone, although you can export/import with Spidergap if you need to (e.g. to export data from an HR system, to then use in Spidergap).

  • Does this service integrate with any other apps?
  • You can export/import with Spidergap if you need to via Excel (e.g. to export data from an HR system, to then use in Spidergap).

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes - you can add other users to your 360 project and decide what they can / cannot do.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, lots! Take a look at http://www.spidergap.com/help for all the above, or email support@spidergap.com

Publisher

Founded:
-
Based in:
-
Employees:
-
Likes:
159
Followers:

Publisher

Founded:
2011
Based in:
Tampa
Employees:
11-50
Likes:
71
Followers:

Publisher

Founded:
2011
Based in:
-
Employees:
2-10
Likes:
186
Followers:
839

Other

Who uses Vetter
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, English
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses Spidergap
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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