Compare Versum vs TestLodge vs Freshdesk

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Crozscore:

82%
what is this?
36%
interest falling

Crozscore:

77%
what is this?
32%
interest falling

Crozscore:

86%
what is this?
81%
58%
no significant changes
Versum screenshot view 4 more TestLodge screenshot view 1 more Freshdesk screenshot

Software Description:

A handy appointment book, automatic appointment reminders and other messages, comprehensive customer database, inventory control, real-time statistics and detailed reports - the list goes on and on. Versum will give you all the tools you need to streamline your daily tasks and effectively manage and grow your business. Powerful marketing automation tools and the customer loyalty program will allow you to attract new customers, build customer loyalty and boost your sales.

Mobile access on any Internet-enabled device, a PC, Mac or a phone, will give you the freedom and flexibility you need, at any time and any place - at home, on the go, or on a holiday.

You don’t need to be a computer expert – using Versum is as easy as it gets. Just create an account and you’ll feel at home within minutes from signing up.
No installation required. No sign-up fees. No contracts.

Software Description:

Designed with simplicity in mind, TestLodge is an online test management tool that handles all stages of test management with ease. Use it to create test plans that can be tailored to fit your own needs then associate a test plan with your test suites where everything is easy to find, cross reference, copy and maintain. From there, you can manage multiple test runs with no upper limits as to the amount of users that you can add to your account. This means everyone can manage their own tests as well as come together to collaborate on the bigger picture.

TestLodge is fully integrated with the majority of today’s leading issue tracking tools so a defect is automatically raised when a test fails, saving testers time and allowing them to increase their productivity.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Dashboard
  • Customer Management
  • Contact Management
  • Calendar Management
  • Billing/Invoicing
  • Attendance Tracking
  • Feedback Management
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Scheduling
  • Timesheets
  • Task Scheduling/Tracking

Features:

  • Notifications
  • External Integrations
  • Data Export
  • Dashboard
  • Data Import
  • API
  • Data Visualization
  • Third-Party Plugins/Add-Ons
  • Multi-User

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

    No key features associated with this application.

Summary:

  • Test plans - Use our templates or write your own test plan from scratch.

  • Requirement management - Record your requirements and know that they are being verified within your tests.

  • Test cases - Easily enter and manage your test cases into test suites.

  • Test runs - Run your tests easily and stay fully in control.

  • Issue tracker integration - Integrate TestLodge with one of the many supported issue trackers and allow tickets to be created automatically whenever a test fails.

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Solo

$25.00
1 Employee
Included in plan:
  • Free implementation
  • Free support
  • Appointment book
  • Automatic appointment reminders
  • SMS and e-mail communication
  • Online booking
  • Financial reports
  • Worktime schedules
  • Inventory management
  • Automated data backups
  • Customer reviews
  • Facebook and Twitter integration
  • Gift voucher management

Basic

$39.00
2-6 Employees
Included in plan:
  • Free implemenation
  • Free support
  • Appointment book
  • Automatic appointment reminders
  • SMS and e-mail communication
  • Online booking
  • Financial reports
  • Employee statistics
  • Worktime schedules
  • Commissions rates
  • Tipping management
  • Inventory management
  • Secure client data
  • Employee access restriction
  • Automated data backups
  • Customer reviews
  • Facebook and Twitter integration
  • Gift voucher management
  • Resource management

Medium

$69.00
7-12 Employees
Included in plan:
  • Free implementation
  • Free support
  • Appointment book
  • Automatic appointment reminders
  • SMS and e-mail communication
  • Online booking
  • Financial reports
  • Employee statistics
  • Worktime schedules
  • Commissions rates
  • Tipping management
  • Inventory management
  • Secure client data
  • Employee access restriction
  • Automated data backups
  • Customer reviews
  • Facebook and Twitter integration
  • Gift voucher management
  • Resource management

Pro

$109.00
Unlimited
Included in plan:
  • Free implementation
  • Free support
  • Appointment book
  • Automatic appointment reminders
  • SMS and e-mail communication
  • Online booking
  • Financial reports
  • Employee statistics
  • Worktime schedules
  • Commissions rates
  • Tipping management
  • Inventory management
  • Secure client data
  • Employee access restriction
  • Automated data backups
  • Customer reviews
  • Facebook and Twitter integration
  • Gift voucher management
  • Resource management
  • Marketing automation

Personal

$19.00
unlimited user(s) / month
Included in plan:
  • 15 Test plans
  • 150 Test cases
  • 100 Test runs

Basic

$39.00
1 user(s) / month
Included in plan:
  • 50 Test plans
  • 500 Test cases
  • 300 Test runs

Plus

$79.00
unlimited user(s) / month
Included in plan:
  • 150 Test plans
  • 3,000 Test cases
  • 1,000 Test runs

Premium

$159.00
unlimited user(s) / month
Included in plan:
  • 500 Test plans
  • 10,000 Test cases
  • 3,000 Test cases
  • 3,000 Test runs
  • 1,000 Test runs

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, unlimited number of users.

  • Does this service offer guides, tutorials and or customer support?
  • Free setup assistance, free of charge email and phone customer service, guides, tutorials

  • What platforms does this service support?
  • Cloud system (works on any Internet-enabled device)

  • What is this service generally used for?
  • Managing and promoting beauty businesses

  • Who are the main user groups of this service?
  • Hair & beauty salons, barber shops, SPAs, welness centers, health centers

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, we have a set of video tutorials along with a knowledge base.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can add as many users as you wish along with defining custom roles.

  • Does this service offer an API?
  • Yes, there is a REST API.

  • Does this service integrate with any other apps?
  • Yes, integrates with the leading issue tracking tools so that a ticket is automatically created whenever a test fails.

  • What are some applications this service is commonly used in tandem with?
  • Software, Mobile Apps, Websites

  • What platforms does this service support?
  • Web and all modern web browsers across desktop and tablets.

  • What is this service generally used for?
  • Software testing and test case management.

  • Who are the main user groups of this service?
  • Small to medium sized businesses.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Other:

Who uses Versum
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses TestLodge
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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