Compare Versum vs IdeaScale vs Freshdesk

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Crozscore:

82%
what is this?
36%
interest rising

Crozscore:

83%
what is this?
54%
interest rising

Crozscore:

85%
what is this?
79%
59%
no significant changes
Versum screenshot view 4 more IdeaScale screenshot view 3 more Freshdesk screenshot

Software Description:

A handy appointment book, automatic appointment reminders and other messages, comprehensive customer database, inventory control, real-time statistics and detailed reports - the list goes on and on. Versum will give you all the tools you need to streamline your daily tasks and effectively manage and grow your business. Powerful marketing automation tools and the customer loyalty program will allow you to attract new customers, build customer loyalty and boost your sales.

Mobile access on any Internet-enabled device, a PC, Mac or a phone, will give you the freedom and flexibility you need, at any time and any place - at home, on the go, or on a holiday.

You don’t need to be a computer expert – using Versum is as easy as it gets. Just create an account and you’ll feel at home within minutes from signing up.
No installation required. No sign-up fees. No contracts.

Software Description:

IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation. IdeaScale’s client roster includes industry leaders, such as Citrix, Marriott Vacations Worldwide, NASA, the New York City Police Department, Princess Cruises and many others.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Dashboard
  • Customer Management
  • Contact Management
  • Calendar Management
  • Billing/Invoicing
  • Attendance Tracking
  • Feedback Management
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Scheduling
  • Timesheets
  • Task Scheduling/Tracking

Features:

  • Data Export
  • External Integrations
  • API
  • Data Import
  • Email Integration
  • Notifications
  • Project Management
  • Multi-User

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

    No key features associated with this application.

Summary:

  • Idea collection and voting

  • Build teams around projects and ideas

  • Refine ideas into proposals

  • Review and prioritize projects for implementation

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Solo

$25.00
1 Employee
Included in plan:
  • Free implementation
  • Free support
  • Appointment book
  • Automatic appointment reminders
  • SMS and e-mail communication
  • Online booking
  • Financial reports
  • Worktime schedules
  • Inventory management
  • Automated data backups
  • Customer reviews
  • Facebook and Twitter integration
  • Gift voucher management

Basic

$39.00
2-6 Employees
Included in plan:
  • Free implemenation
  • Free support
  • Appointment book
  • Automatic appointment reminders
  • SMS and e-mail communication
  • Online booking
  • Financial reports
  • Employee statistics
  • Worktime schedules
  • Commissions rates
  • Tipping management
  • Inventory management
  • Secure client data
  • Employee access restriction
  • Automated data backups
  • Customer reviews
  • Facebook and Twitter integration
  • Gift voucher management
  • Resource management

Medium

$69.00
7-12 Employees
Included in plan:
  • Free implementation
  • Free support
  • Appointment book
  • Automatic appointment reminders
  • SMS and e-mail communication
  • Online booking
  • Financial reports
  • Employee statistics
  • Worktime schedules
  • Commissions rates
  • Tipping management
  • Inventory management
  • Secure client data
  • Employee access restriction
  • Automated data backups
  • Customer reviews
  • Facebook and Twitter integration
  • Gift voucher management
  • Resource management

Pro

$109.00
Unlimited
Included in plan:
  • Free implementation
  • Free support
  • Appointment book
  • Automatic appointment reminders
  • SMS and e-mail communication
  • Online booking
  • Financial reports
  • Employee statistics
  • Worktime schedules
  • Commissions rates
  • Tipping management
  • Inventory management
  • Secure client data
  • Employee access restriction
  • Automated data backups
  • Customer reviews
  • Facebook and Twitter integration
  • Gift voucher management
  • Resource management
  • Marketing automation

Free

Free
Included in plan:
  • 25 Members
  • 5 Campaigns
  • Profanity Filter
  • Mobile Optimized
  • Web Support

Enterprise

$0.00
user(s) / month
Included in plan:
  • Unlimited members
  • 1 community
  • Mobile Optimized
  • Post & Vote Capabilities
  • Custom Fields
  • 20 Campaigns
  • 10 Moderators
  • Dedicated Innovation Architect
  • Security/SAS 70 Type II
  • Team Building Capabilities
  • Refinement Capabilities
  • 99.5% Uptime Guarantee
  • Funding Capabilities
  • Evaluation Capabilities

Ideate

$2,500.00
user(s) / month
Included in plan:
  • 1 community
  • Mobile Optimized
  • Post & Vote Capabilities
  • Custom Fields
  • 10 Campaigns
  • 100 members

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, unlimited number of users.

  • Does this service offer guides, tutorials and or customer support?
  • Free setup assistance, free of charge email and phone customer service, guides, tutorials

  • What platforms does this service support?
  • Cloud system (works on any Internet-enabled device)

  • What is this service generally used for?
  • Managing and promoting beauty businesses

  • Who are the main user groups of this service?
  • Hair & beauty salons, barber shops, SPAs, welness centers, health centers

FAQs:

    What is this service generally used for?
  • This service is used to create change either for continuous improvement or net new innovation. It is used on products/services, processes/internal programs, market research or sourcing new markets, and organizational or business model innovation

  • Does this service integrate with any other apps?
  • IdeaScale integrates with Facebook, Twitter, LinkedIn, and Yammer. It integrates with SharePoint, Active Directory, Google for Work (formerly google Apps), Lithium, Google Analytics, OneLogin, Import2 and a robust REST API library.

  • Who are the main user groups of this service?
  • IdeaScale is used by both small and large businesses as well as State, Local, National, and International governments as a crowdsourcing mechanism to access great new ideas, build consensus, and deliver on change initiatives.

  • What platforms does this service support?
  • IdeaScale is a web application that is optimized for use on every mobile device.

  • What are some applications this service is commonly used in tandem with?
  • IdeaScale is used in concert with a host of enterprise products, including project management programs and other web publishing programs.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Depending on the license level, IdeaScale customers have access to a dedicated Innovation Architect. All users have access to IdeaScale's comprehensive library of resources, knowledge base, and 24/7 chat support.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Other:

Who uses Versum
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses IdeaScale
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
IdeaScale can be translated into 33 different languages and is a global company.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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