Compare Versature vs Epygi Cloud QX vs Sword

Sword

VoIP
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Software Description:

Versature is a provider of SaaS-based unified communications solutions for Canadian businesses. With an exclusive focus on cloud-based VoIP services and call analytics, Versature delivers the highest quality phone systems, an intuitive feature set, superior enterprise integrations and in-depth call analytics to help businesses reach high-performance goals.

Versature is a customer-centric organization dedicated to providing the best solutions to Canadian customers. The most common phrase we hear from our customer base is “Versature, it just works.”

Doing business with Versature is easy and our customers can count on getting the highest level of support from ordering to onboarding and customer support.

Features
All Versature plans and packages come packed with tons of valuable standard and not-so-standard business phone features.

Business and Operational Features

  • Local Area Codes
  • Advanced Auto Attendant/Digital Receptionist
  • Toll-Free
  • Call Queues
  • Ring Groups
  • Custom On-Hold Music or Messaging
  • Voicemail, Voicemail-to-Email, Voicemail Transcription
  • Real-Time Analytics and Dashboards
  • Real-Time Analytics and Dashboards
  • Geo-Redundant Data Centres
  • Disaster Recovery
  • Integrations with Leading SaaS Technology
  • Mobile App

Call Control Features

  • Call Forwarding
  • Call Hold
  • 3-Way Call Conferencing
  • Call Park and Retrieve
  • Find Me, Follow Me
  • Simultaneous Ring
  • Call Transfer
  • Do Not Disturb
  • Call Pull
  • Call Return

Administration Features

  • Sonar, Self Service Portal
  • Transparent Invoices
  • Detailed Call History Short and Long-Term Call Recording*

System Integrations

  • Salesforce: record call details and activity notes into leads, tickets, and contacts at the click of a button + inbound call functionality and record matching
  • Slack: effectively monitor incoming calls to specific extensions, phone numbers, or call queues and collaborate
  • Klipfolio: Gain deeper business insights by mashing up call data with data from CRMs, web analytics, project management tools and more.
  • Google Chrome: click to dial any embedded phonenumber from any webpage accessed through your Google Chrome web browser plus get unique social caller ID details on inbound calls through screen pops
  • Office 365 - With a single click, make a phone call from any number found in an email message, contact, calendar invite, document, or spreadsheet (viewed from your Google Chrome browser).
  • Social Caller ID - Know more about who is calling with social business intelligence from Google, Twitter, and Facebook for all calls coming into the Versature network.
  • blueButler - Insurance brokers can keep detailed call recordings and an audit trail with Versature's blueButler integration.
  • Google Sheets - Analyze detailed call data your way to view call performance and align or mashup with operational system data.

Insights

Versature Insights is a suite of tools that enables organizations to gain unique perspectives and uncover business trends based on data generated from phone-based communications. Companies can leverage their Versature call data to create a culture of high-achievement by gamifying individual and team performance, communicate service levels transparently to improve relationships, build brand loyalty, and remain compliant with industry standards and legislative requirements.

Customer Success

From the initial phone call, businesses are rest assured that they are partnering with a company who has a vested interest in their success. Versature customers enjoy a seamless onboarding process and appreciate the continual support and learning from Versature’s Technical Support and Customer Success Teams.

The Versature TRUST Initiative

Launched in 2013, the Versature TRUST initiative provides public insight into live and historical system status updates regarding the Versature network. In an effort to maintain strong, trusted, and transparent customer and partner relations Versature has taken it upon themselves to offer proactive and up-to-the-minute notifications on service levels affecting their user base. Customers can subscribe to updates to receive live system status updates delivered straight to their inbox in order to monitor Versature service levels that may affect their organization.

Software Description:

Epygi's new-era CLOUD Communication solution, Epygi Cloud QX (ecQX), provides a stable ground for companies to safely migrate their communications to CLOUD and start benefiting from the CLOUD TELEPHONY.

It includes all the necessary services and features for any type of business, from SMB to large enterprises. ecQX is an IP PBX platform with a wide range of call answering and call management features, like call transfer, music on hold, call routing, audio conferencing and auto attendant with customizable scenario.

Software Description:

Anywhere
We supply you with geographic telephone lines in the area where your business is located. If your company has a global presence, our telecommunications solutions can provide you with local numbers from each of the regions and countries in which you are located.

Anytime
Thanks to the WebRTC technology on which Sword is based, you can configure the reception of your calls in any place, be that fixed, mobile or IP. Sword even redirects the calls to your personal phone number or Voicemail when the data coverage is poor. Whether you are at the office, at home or on the move, your business travels with you. No more lost phone calls, no need for expensive roaming plans or dual-sim phones.

Thanks to our multi-line WebRTC, your business telephone line will always be available through any device at your reach.

On Any Device
Get Sword app and start making and receiving calls using your PC, mobile, tablet or SmartTV.

Your personal assistant on any device. Your business travels with you.

Take Control
* Inbound Caller ID recognition.
* Performance management.
* Certified call recording and call log.
* Voice recognition.
* SMS messages.
* Personalized voicemails.
* Call history synchronization.
* API integration with Salesforce, SugarCRM, Zoho, etc.

WebRTC Means Freedom
* No SIP Trunks.
* No Asterisk.
* No FreeSWITCH.
* No physical connections.
* No SIP phones to buy.
* Login from any device.
* Call continuity: forward calls a designated mobile if data coverage fails.

Access Sword on the go, from any device.

Our Advantage
* We are a Global Telecom Operator.
* We are not resellers.
* We own and operate our own services.
* We use high quality routes worldwide.
* Experience in the VoIP, WebRTC and BYOD markets.

Your Benefit
* Geographic lines from anywhere in the world.
* Immediate availability.
* Number portability.
* High-quality voice calls.
* No term contract.

Features:

  • Softphone
  • Call Disposition
  • Call Tracking
  • Data Visualization
  • Notifications
  • Email Integration
  • Contact Management
  • External Integrations
  • Multi-User
  • API

Features:

  • Click-to-Dial
  • History/Version Control
  • Chat
  • Data Import
  • Data Export
  • Email Integration
  • Scheduling
  • Notifications
  • Multi-User
  • Contact Sharing
  • Contact Management
  • Call Tracking
  • Call Recording

Features:

  • Softphone
  • Call Recording
  • External Integrations
  • API

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • The WebRTC line for your business with no SIP trunks or IP phones

Essentials

$29.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Free Local Calling
  • 2500 Toll-Free Minutes

Professional

$34.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Unlimited Canada & U.S. Calling
  • Conference Bridge
  • 5,000 Toll-Free Minutes

Enterprise

$44.99
1 user(s) / month
Included in plan:
  • Free Phones
  • Unlimited Canada & U.S. Calling
  • Conference Bridge + 1000 Minutes

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Admin, user, installation manuals, reseller guide. Online and direct Tech Support via phone calls.

  • Who are the main user groups of this service?
  • Any type of business, from SMB to large enterprises, schools, hotels.

  • What platforms does this service support?
  • IP PBX platform.

  • What are some applications this service is commonly used in tandem with?
  • iQall with mobile toggling, Epygi Hotel Console.

  • What is this service generally used for?
  • Is an IP PBX platform with a wide range of call answering and call management features, like call transfer, music on hold, call routing, audio conferencing and auto attendant with customisable scenario. Advanced features and services include additional audio conference participants, additional extensions, Call Recording, DCC Pro, Receptionist Console and Call Center features.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes, we do.

  • Does this service offer an API?
  • Yes, there is an API available.

  • Does this service integrate with any other apps?
  • Yes, it does.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Winter Park
Employees:
11-50
Likes:
Followers:
827

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.42k

Other:

Who uses Versature
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
French, English
Regional Restrictions:
Versature services businesses based out of Canada, however we can provide local U.S. phone numbers for regional presence.

Other:

Who uses Epygi Cloud QX
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
French, Spanish, English
Regional Restrictions:
none

Other:

Who uses Sword
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
German, French, Italian, Spanish, English, Portuguese
Regional Restrictions:
No restrictions.
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