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About Velaro

Founded in 2000, today Velaro is the largest privately-owned provider of live chat and messaging software built to support the unique needs of enterprise customers. Leaders in eCommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

At Velaro, our goal is to help your team master continuous improvement in your customer communications, as part of their daily workflow. Managers can direct and assist agents in real time with chat shadowing, or review transcripts and reports after the fact to look for coachable moments. Customers can provide feedback on entire conversations or even individual messages. Track conversions and sales data to definitively determine ROI. Only Velaro gives you the tools to make every chat better than the last.

Of course, communication with customers doesn’t occur in a vacuum. Our robust integration capabilities allow the Velaro platform to exist seamlessly in nearly any IT ecosystem (including custom-built systems). We integrate with leading ticketing systems, CRMs, marketing platforms, content management systems and more – in many cases, even more tightly than built-in solutions.


  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial


    No key features associated with this application.



1 user(s) / month
Included in plan:
  • Basic branding
  • 1 proactive chat rules
  • 2 groups
  • 500 visitors
  • Click-to-chat

Small Business

1 user(s) / month
Included in plan:
  • Premium integrations
  • Report scheduling and export
  • Sales conversion tracking
  • Full branding and surveys
  • 3 proactive chat rules
  • 5 groups
  • Unlimited visitors


1 user(s) / month
Included in plan:
  • Enterprise security
  • A/B testing
  • Shared canned messages
  • Unlimited proactive chat rules
  • Unlimited groups


    Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • What platforms does this service support?
  • Velaro supports web browsers and windows app.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Velaro can be used in tandem with CRM, eCommerce, help desk, and marketing automation software.

  • Who are the main user groups of this service?
  • The main user groups of Velaro include customer service organizations (on both the marketing/sales and support side).

  • What is this service generally used for?
  • It is used for continuously improving customer service via chat and messaging.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

Vendor Information

Based in:


Who uses Velaro
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Regional Restrictions:
No restrictions.
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