Compare Usetiful vs UserTesting

Usetiful 25 Customer Experience	UserTesting 566 Customer Experience
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Crozscore 88% what is this? User Happiness: 96% Press Buzz: 34% User Trend: interest falling	Crozscore 91% what is this? User Happiness: 90% Press Buzz: 61% User Trend: no significant changes
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About Usetiful Fight churn with great user onboarding! Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable. With Usetiful you can build guided product tours, user onboarding checklists, and smart tooltips, all without coding!. Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.	About UserTesting UserTesting enables anyone to see, hear, and talk to their customers, remotely over video, as they engage with digital experiences (websites, apps, messaging, etc.) or physical products and services. This immediately actionable video feedback allows decision makers to understand what AND why customers, prospects, or competitors think, feel, say, do things the way they do - far better than traditional surveys or analytics alone. Decision making with greater customer empathy and confidence allows you to create better experiences that deliver better business results and customers who keep coming back happy. It is used by designers, researchers, marketers, product teams, and more, by small, medium, and large organizations around the world, including the majority of the top brands such as Google, Amazon, Apple, Microsoft, Procter & Gamble, PayPal, CNN, WordPress, Adobe, Facebook, Twitter, and more.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary Product Tours User Onboarding Checklist Hotspot beacons and Tooltips Assistant (smart search widget) Adoption and monetization popups Design Customization Cross Browser Support Analytics No coding required User adoption	Summary Same day video interviews Longitudinal tests A/B test variations Landing pages Moderated and unmoderated studies Competitive benchmarking Concept and Prototype testing Mobile validation Online/offline customer journeys and ethnographics Marketing campaign creative and message testing
Pricing Usetiful Free Free Included in plan: 2000 assists / month Unlimited MAU 1 product tour Smart tooltips Usetiful Plus $29.00 unlimited user(s) / month Included in plan: Everything from free, plus: Unlimited product tours 5000 assists / month Customizable themes for a native look Usage analytics Hotspot beacons Smart tooltips User Onboarding Checklists Usetiful Premium $99.00 per 20.000 assists Included in plan: everything from Plus, additionally: 20.000 or more monthly assists 7 or more team members No Usetiful branding, without watermarks Improved account security Assigned Customer Success Manager with online support options Usetiful Enterprise 1 user(s) / month Included in plan: everything from Premium, plus: Personalization - smart workflows based user's profile and skill level Training Salesforce, SAP and JIRA employee onboarding 24/7 support with SLA
FAQs Does this service offer guides, tutorials and or customer support? Yes, direct customer support via email or chat. Customer Success Manager available for a video-call or screen-sharing. Tutorials and how to videos for self-service. Available community of expert users. Does this service offer multi-user capability (e.g. teams)? Yes, in all paid plans Does this service offer an API? Yes, FE and BE APIs What platforms does this service support? All web browsers What is this service generally used for? User churn reduction User onboarding and adoption Feature roll-out Monetization popups Does this service integrate with any other apps? Yes, using Open APIs. What are some applications this service is commonly used in tandem with? Google Tag Manager (for easier installation), Google Chrome (for previews using the Usetiful browser plugin) Who are the main user groups of this service? Product managers, User Experience Designers, Marketers, Digital Product Owners	FAQs What is this service generally used for? This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, prototypes, marketing messages, real world experiences, etc. Who are the main user groups of this service? UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, designers, and more. It is designed for any team in any organizations of any size in any country. Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer guides, tutorials and or customer support? Phone Support, Online Chat, Knowledge base, UserTesting University on-demand training courses, Live Training Courses, UserTesting Community and discussion forums, User Groups, Webinars, Tips, FAQs, email support, and social media. What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with screen recorders. What platforms does this service support? This is a web-based service. Does this service offer an API? No API offered. Does this service integrate with any other apps? Yes.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 57	Vendor Information Founded: - Based in: Mountain View Employees: 201-500 Likes: Followers: 44.4k
Other Who uses Usetiful Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses UserTesting Startups Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.