Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable.
With Usetiful you can build guided product tours, user onboarding checklists, and smart tooltips, all without coding!. Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.
About MindTouch
MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.
Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.
Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.
About WalkMe
WalkMe significantly clarifies the online user experience, operating as a Digital Adoption Platform (DAP) for class guidance, engagement, insights, and automation. With its help, sales and user experience managers are able to create better customer experience on their websites.
The platform provides on-screen sequences creation tools and automated tip balloons called “Walk-thrus” that are used for establishing interaction with customers. They can be used to guide new visitors, lead them through support queries, or promote new functions.It is also possible to insert content into walkthroughs including videos, articles and more.
WalkMe is powered by Artificial Intelligence learning capacity, which algorithms streamline digital adoption so it is possible to perform exact audience segmentation. The right visitors receive the right information at the right time. Other benefits of this solution include data integrity improvement, better employee productivity, increased software proficiency, and simpler CRM onboarding.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Summary
Product Tours
User Onboarding Checklist
Hotspot beacons and Tooltips
Assistant (smart search widget)
Adoption and monetization popups
Design Customization
Cross Browser Support
Analytics
No coding required
User adoption
Summary
Knowledge Base
Real-Time Updates
Customizable Functionality
Search Functionality
Indexing
Visitor Tracking
Third Party Integration
Self-Service Features
Self-Learning
Multiple Format Support
Summary
Walk-Thrus
Analytics
Search Widget
Training
Cross Browser Support
Segmentation Center
Multi-Language Support
Design Customization
Screen Size Optimization
User Management
Pricing
Usetiful Free
Free
Included in plan:
2000 assists / month
Unlimited MAU
1 product tour
Smart tooltips
Usetiful Plus
$29.00
unlimited user(s) / month
Included in plan:
Everything from free, plus:
Unlimited product tours
5000 assists / month
Customizable themes for a native look
Usage analytics
Hotspot beacons
Smart tooltips
User Onboarding Checklists
Usetiful Premium
$99.00
per 20.000 assists
Included in plan:
everything from Plus, additionally:
20.000 or more monthly assists
7 or more team members
No Usetiful branding, without watermarks
Improved account security
Assigned Customer Success Manager with online support options
Usetiful Enterprise
1 user(s) / month
Included in plan:
everything from Premium, plus:
Personalization - smart workflows based user's profile and skill level
Training
Salesforce, SAP and JIRA employee onboarding
24/7 support with SLA
Pricing
Free Plan
Free
Included in plan:
3 Walk-Thrus
Up to 5 Steps Per Walk-Thru
300 Assists Per Month
Basic Online Support
FAQs
Does this service offer guides, tutorials and or customer support?
Yes, direct customer support via email or chat. Customer Success Manager available for a video-call or screen-sharing. Tutorials and how to videos for self-service. Available community of expert users.
Does this service offer multi-user capability (e.g. teams)?
Yes, in all paid plans
Does this service offer an API?
Yes, FE and BE APIs
What platforms does this service support?
All web browsers
What is this service generally used for?
User churn reduction
User onboarding and adoption
Feature roll-out
Monetization popups
Does this service integrate with any other apps?
Yes, using Open APIs.
What are some applications this service is commonly used in tandem with?
Google Tag Manager (for easier installation), Google Chrome (for previews using the Usetiful browser plugin)
Who are the main user groups of this service?
Product managers, User Experience Designers, Marketers, Digital Product Owners
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.
Does this service offer guides, tutorials and or customer support?
Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.
Does this service offer an API?
Yes, it offers API.
What are some applications this service is commonly used in tandem with?
It is most commonly used in tandem with SAP and SalesForce.
What is this service generally used for?
This service is used as a product knowledge management solution.
What platforms does this service support?
This is a web-based application.
Who are the main user groups of this service?
Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.
FAQs
Who are the main user groups of this service?
Users of WalkMe are Enterprises, SMBs, Startups, Non-Profit Organizations, Government.
What platforms does this service support?
Deployment options of WalkMe are: SaaS and Self-Hosted.
What is this service generally used for?
This service is generally used as a Digital Adoption Platform (DAP).
Does this service offer guides, tutorials and or customer support?
We have a small team of dedicated Customer Experience software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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