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About Usetiful

Fight churn with great user onboarding!

Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable.

With Usetiful you can build guided product tours, user onboarding checklists, and smart tooltips, all without coding!. Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.

About MindTouch

MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.

Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.

Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Summary

  • Product Tours

  • User Onboarding Checklist

  • Hotspot beacons and Tooltips

  • Assistant (smart search widget)

  • Adoption and monetization popups

  • Design Customization

  • Cross Browser Support

  • Analytics

  • No coding required

  • User adoption

Summary

  • Knowledge Base

  • Real-Time Updates

  • Customizable Functionality

  • Search Functionality

  • Indexing

  • Visitor Tracking

  • Third Party Integration

  • Self-Service Features

  • Self-Learning

  • Multiple Format Support

Pricing

Usetiful Free

Free
Included in plan:
  • 2000 assists / month
  • Unlimited MAU
  • 1 product tour
  • Smart tooltips

Usetiful Plus

$29.00
unlimited user(s) / month
Included in plan:
  • Everything from free, plus:
  • Unlimited product tours
  • 5000 assists / month
  • Customizable themes for a native look
  • Usage analytics
  • Hotspot beacons
  • Smart tooltips
  • User Onboarding Checklists

Usetiful Premium

$99.00
per 20.000 assists
Included in plan:
  • everything from Plus, additionally:
  • 20.000 or more monthly assists
  • 7 or more team members
  • No Usetiful branding, without watermarks
  • Improved account security
  • Assigned Customer Success Manager with online support options

Usetiful Enterprise


1 user(s) / month
Included in plan:
  • everything from Premium, plus:
  • Personalization - smart workflows based user's profile and skill level
  • Training
  • Salesforce, SAP and JIRA employee onboarding
  • 24/7 support with SLA

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, direct customer support via email or chat. Customer Success Manager available for a video-call or screen-sharing. Tutorials and how to videos for self-service. Available community of expert users.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, in all paid plans

  • Does this service offer an API?
  • Yes, FE and BE APIs

  • What platforms does this service support?
  • All web browsers

  • What is this service generally used for?
  • User churn reduction
    User onboarding and adoption
    Feature roll-out
    Monetization popups

  • Does this service integrate with any other apps?
  • Yes, using Open APIs.

  • What are some applications this service is commonly used in tandem with?
  • Google Tag Manager (for easier installation), Google Chrome (for previews using the Usetiful browser plugin)

  • Who are the main user groups of this service?
  • Product managers, User Experience Designers, Marketers, Digital Product Owners

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.

  • Does this service offer an API?
  • Yes, it offers API.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with SAP and SalesForce.

  • What is this service generally used for?
  • This service is used as a product knowledge management solution.

  • What platforms does this service support?
  • This is a web-based application.

  • Who are the main user groups of this service?
  • Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
52

Vendor Information

Founded:
-
Based in:
San Diego
Employees:
51-200
Likes:
Followers:
5.83k

Other

Who uses Usetiful
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses MindTouch
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.
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