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88%
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90%
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interest falling
Usetiful screenshot view 1 more FullStory screenshot

About Usetiful

Fight churn with great user onboarding!

Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable.

With Usetiful you can build guided product tours, user onboarding checklists, and smart tooltips, all without coding!. Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.

About FullStory

FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.

At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.

With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Summary

  • Product Tours

  • User Onboarding Checklist

  • Hotspot beacons and Tooltips

  • Assistant (smart search widget)

  • Adoption and monetization popups

  • Design Customization

  • Cross Browser Support

  • Analytics

  • No coding required

  • User adoption

Summary

  • Capture Everything

  • Fast & Intuitive

  • Smart Frustration Detection

  • Modern Frameworks

  • Go Live

  • Click Maps

  • Inspect Mode

  • Share Segments, Notes, & More

  • Integrate With Your Favorite Apps

Pricing

Usetiful Free

Free
Included in plan:
  • 2000 assists / month
  • Unlimited MAU
  • 1 product tour
  • Smart tooltips

Usetiful Plus

$29.00
unlimited user(s) / month
Included in plan:
  • Everything from free, plus:
  • Unlimited product tours
  • 5000 assists / month
  • Customizable themes for a native look
  • Usage analytics
  • Hotspot beacons
  • Smart tooltips
  • User Onboarding Checklists

Usetiful Premium

$99.00
per 20.000 assists
Included in plan:
  • everything from Plus, additionally:
  • 20.000 or more monthly assists
  • 7 or more team members
  • No Usetiful branding, without watermarks
  • Improved account security
  • Assigned Customer Success Manager with online support options

Usetiful Enterprise


1 user(s) / month
Included in plan:
  • everything from Premium, plus:
  • Personalization - smart workflows based user's profile and skill level
  • Training
  • Salesforce, SAP and JIRA employee onboarding
  • 24/7 support with SLA

Pricing

Free

Free
Included in plan:
  • 1,000 Monthly Sessions
  • 1 Month Retention
  • 3 User Seats
  • Session Playback
  • Omnisearch
  • Searchies
  • Identify API
  • Custom User Attributes
  • Rage Clicks
  • Dead Clicks
  • Integrations
  • Fullstory TV
  • Session Sharing

FullStory for Business


Annual Platform Fee
Included in plan:
  • 100,000 sessions
  • 20 User Seats
  • Inspect Mode
  • Click Maps
  • Domain, IP, Geography & User Agent Blocking
  • Error Clicks
  • Javascript Console
  • Go Live
  • Reflection API
  • Export User CSV

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, direct customer support via email or chat. Customer Success Manager available for a video-call or screen-sharing. Tutorials and how to videos for self-service. Available community of expert users.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, in all paid plans

  • Does this service offer an API?
  • Yes, FE and BE APIs

  • What platforms does this service support?
  • All web browsers

  • What is this service generally used for?
  • User churn reduction
    User onboarding and adoption
    Feature roll-out
    Monetization popups

  • Does this service integrate with any other apps?
  • Yes, using Open APIs.

  • What are some applications this service is commonly used in tandem with?
  • Google Tag Manager (for easier installation), Google Chrome (for previews using the Usetiful browser plugin)

  • Who are the main user groups of this service?
  • Product managers, User Experience Designers, Marketers, Digital Product Owners

FAQs

    What are some applications this service is commonly used in tandem with?
  • FullStory is commonly paired with user's current support system or error monitoring tools.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is a multi-user capacity offered.

  • Who are the main user groups of this service?
  • FullStory's main users are support agents amd product teams in SMEs and large enterprises.

  • Does this service integrate with any other apps?
  • Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.

  • What is this service generally used for?
  • This service is used to capture all customer experience data in one platform.

  • What platforms does this service support?
  • FullStory is a web-based software.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Help Center, FAQs, Knowledge Base.

  • Does this service offer an API?
  • FullStory offers JavaScript API, as well as some secure server APIs.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
57

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
4.95k

Other

Who uses Usetiful
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses FullStory
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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