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About UserWay

UserWay is the world’s leading digital accessibility and compliance solution, trusted by over a million websites. Combining AI-driven technology with professional expertise, UserWay helps organizations automatically correct code violations for web accessibility and comply with accessibility standards like the ADA and WCAG 2.2 AA. Their comprehensive approach enables organizations to provide digital content that is accessible to users with disabilities.

About Netomi

Netomi is an enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. msg.ai works alongside a company's human agents to respond to repeatable issues, offering convenient, immediate resolutions on the channels that matter most. The platform’s deep learning natural language understanding engine enables the AI to take the next best action, ensuring high-quality support every time. Netomi easily integrates into an organization’s business systems, enabling companies to become proactive with support, alerting customers of an issue before they contact a company.

Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Multi-User
  • Notifications
  • Scheduling
  • SEO

Features

  • A/B Testing
  • Analytics
  • API
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Multi-User
  • Notifications
  • Scheduling
  • SEO

Summary

    No key features associated with this application.

Summary

  • Built for Enterprise

  • Process & System Integrations

  • Natural Language Understanding

  • Agent / Human Collaboration

  • AI Studio

  • Ongoing Reinforcement Learning

FAQs

    No FAQs associated with this application.

FAQs

    Does this service integrate with any other apps?
  • Out-of-the-box integrations include Shopify, Magento, Demandware and many others, and we can integrate with any bespoke system that has a well-defined API.

  • What is this service generally used for?
  • To automate high-quality resolutions to customer support queries across email, chat and social.

  • Who are the main user groups of this service?
  • Enterprise brands across eCommerce/retail, tech/telco, travel, and financial services / insurance.

  • What platforms does this service support?
  • Email, Chat (Mobile and Web), and Social Messaging.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
533

Other

Who uses UserWay
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Bengali, Arabic, Bulgarian, German, Greek, Estonian, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Polish, Portuguese, Norwegian, Romanian, Russian, Slovenian, Spanish, Swedish, Turkish, Ukrainian
Regional Restrictions:
No restrictions.

Other

Who uses Netomi
  • Enterprises
Languages:
English, Spanish, German, Indonesian
Regional Restrictions:
N/A
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