Compare Uservoice vs Kayako vs ToutApp

ToutApp

Email
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Crozscore:

86%
what is this?
79%
61%
no significant changes

Crozscore:

84%
what is this?
77%
50%
interest rising

Crozscore:

90%
what is this?
90%
47%
interest rising
Uservoice screenshot view 1 more Kayako screenshot view 5 more ToutApp screenshot view 4 more

Software Description:

All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.

Software Description:

With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support.
Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately.
Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.

Software Description:

ToutApp enables its users to carry out numerous email marketing promotions and follow up on the success.
It is a feature rich and cost effective enhancement to the business email clients people already use. Used properly, it can greatly increase efficiency and effectiveness in an area where most people (and salespeople in particular) spends much of their day.
This service is good at creating sales emails and email campaigns; as well as tracking and highlighting the best performing content.

Features:

  • Analytics
  • Customer Management
  • Social-Media Integration
  • Email Integration

Features:

  • API
  • Chat
  • Dashboard
  • Email Integration
  • Notifications
  • Customer Management
  • Scheduling
  • Task Scheduling/Tracking

Features:

Summary:

  • Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface

  • Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience

  • Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system

Summary:

  • Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses.

  • Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications.

  • Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement.

  • Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue.

  • Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it.

  • Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.

Summary:

  • Tracking: Website Tracking; Email Tracking; Attachment Tracking.

  • Templates: Customizable Templates; Robust Analytics; Shareable Team Templates.

  • Analytics: Team Analytics; Content Analytics; Website Tracking; Individual Analytics.

  • Command Center: Your Tasks; Most Engaged Conversations; Scheduled Emails; Click to Call & Email Follow-ups.

  • Calendar: Book Meetings Faster; Calendar Integration.

  • Lead Prioritization: Your First Priority; Get the Full Context; Follow Up Smarter

Pricing:

  • Credit card required: N/A
  • Case: $24 agent p/mo (billed annually), or $29 (billed monthly).
    Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly).
    Engage: $24 agent p/mo (billed annually), or $29 (billed monthly).
    Free trial: 30 days.

Pricing:

  • Credit card required: N/A
  • Professional Edition - $30/month
    Team Edition - $250/month
    Enterprise Edition - Custom pricing
    14 day trial

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Kayako focuses mainly on medium to large-size corporations.

  • What is this service generally used for?
  • It is used as a help desk app.

  • What platforms does this service support?
  • Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10.

  • Does this service integrate with any other apps?
  • It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM

  • Does this service offer an API?
  • Kayako offers REST API.

  • Does this service offer multi-user capability (e.g. teams)?
  • It doesn't offer multi user capability.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: email, phone support, and helpdesk.

FAQs:

    Who are the main user groups of this service?
  • It is mainly used by sales professionals in businesses of all sizes.

  • What is this service generally used for?
  • ToutApp is generally used as a sales management and email marketing tool.

  • What platforms does this service support?
  • ToutApp is available for iPhone-iPad devices.

  • What are some applications this service is commonly used in tandem with?
  • ToutApp is most commonly used in tandem with email applications.

  • Does this service integrate with any other apps?
  • It integrates easily with Salesforce.com, Gmail, Outlook.

  • Does this service offer an API?
  • ToutApp offers an email control API.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Online Support, Video Tutorials.

Publisher:

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Publisher:

Founded:
2001
Based in:
London
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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