All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.
This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.
Google Apps Integration
Net Promoter Score
Batch Permissions & Access
Instant Chat Integration
Social Media Integration
Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface
Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience
Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system
Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.
Ticket Management: Includes easy to use features like reminders, and customizable automations.
Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.
Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.
Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.
Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!
Credit card required: No
Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)
No FAQs associated with this application.
Who are the main user groups of this service?
Main users of TeamSupport are B2B software and technology companies with support and product teams.
What is this service generally used for?
It is generally used as a B2B customer support tool.
What platforms does this service support?
This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.
Does this service integrate with any other apps?
TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?