Compare Uservoice vs Parker Software vs Freshservice

Software Description:

All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.

Software Description:

We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.

We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.

The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.

We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Features:

• Analytics
• Customer Management
• Social-Media Integration
• Email Integration

Features:

Features:

• API
• Gamification
• Inventory Tracking
• Dashboard
• Notifications
• Scheduling
• Task Scheduling/Tracking

Summary:

• Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface

• Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience

• Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system

Summary:

• Visitor Tracking

• Operational Reporting

• Code-Free Task Development

• Email Parsing/Processing

• Language Translation

• Data Form Capture

• Voice Detection

• Internal Chat Rooms

• Support Desk

• Digital Contact Centre

• Business Process Automation

• All-Inclusive Systems Integrations

• Live Chat

• Skills-Based Routing

• Intelligent Communication Automation

• Web Analytics

• Tailored Customer Experiences

• Prospect Detection

• Lead Generation

• Sales Enablement

• Social Media Monitoring

Summary:

• Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

• Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

• Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

• Knowledge Base: Quick answers to all frequent queries.

• Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

• Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

• Contract Management: Easy to manage IT contracts with Freshservice.

Pricing:

• Starting from: $19.00/month
• Credit card required: N/A

• Blossom: $19/agent/month, billed annually.
  Garden: $49/agent/month, billed annually.
  Estate: $79/agent/month, billed annually.
  Forest: $99/agent, billed annually.

FAQs:

No FAQs associated with this application.

FAQs:

Who are the main user groups of this service?

• Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.

Does this service offer guides, tutorials and or customer support?

• Yes.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

What is this service generally used for?

• Digital engagement, digital acquisition and business process automation.

What are some applications this service is commonly used in tandem with?

• CRM, marketing automation and call centre software.

FAQs:

Who are the main user groups of this service?

• The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

What is this service generally used for?

• Freshservice is used as a cloud-based ITIL service desk solution.

What platforms does this service support?

• Online & native mobile apps.

Does this service integrate with any other apps?

• Freshservice ServiceDesk integrates with the following applications:
  LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

Does this service offer an API?

• Freshservice ServiceDesk has an API available for use.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

Does this service offer guides, tutorials and or customer support?

• It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Publisher:

Publisher:

Other:

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android