Compare Uservoice vs Kayako vs Salesbox

Salesbox

CRM
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Crozscore:

86%
what is this?
79%
61%
no significant changes

Crozscore:

84%
what is this?
77%
50%
interest rising

Crozscore:

61%
what is this?
32%
interest falling
Uservoice screenshot view 1 more Kayako screenshot view 5 more Salesbox screenshot view 5 more

Software Description:

All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.

Software Description:

With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support.
Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately.
Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.

Software Description:

Salesbox, the #1 predictive CRM for mobile & successful teams. Salesbox makes it easy to collaborate with colleagues and provides a unique way of applying agile sales processes that gives accurate forecasts.

Salesbox has won awards for being the most innovative and best Sales CRM 2016 internationally. Salesbox has also won awards for Great user experience.

Salesbox makes sure you focus on the right activities, guides you to your sales target and gives you more accurate sales forecasts than any other CRM.

WHAT MAKES US DIFFERENT
We believe that sales is all about people, numbers and focus.
Salesbox provide the world with solutions that makes people successful in sales by encouraging to go beyond the expected boundaries.

PIPELINE VIEW: With Salesbox pipeline view you quickly get a clear overview of your pipeline and can move forward.

SMART GUIDANCE: Based on your behaviour and performance Salesbox predict what it takes to reach your sales target.

MOBILE FIRST: Manage everything regarding your customers and deals from anywhere.

ACCURATE FORECASTS: Collaborate in realtime, work in multiple and dynamic sales processes to get accurate forecasts.

ADD-ONS & INTEGRATIONS: Salesbox is seamlessly integrated with a large number of business platforms like Google and Microsoft to make your day easier. Get your information automatically updated between Salesbox and other systems to manage Contacts, Calendars, Emails, Documents, Tasks, Leads, Invoices, Deals, Forecast data etc. All available on both mobile devices and web.

Features:

  • Analytics
  • Customer Management
  • Social-Media Integration
  • Email Integration

Features:

  • API
  • Chat
  • Dashboard
  • Email Integration
  • Notifications
  • Customer Management
  • Scheduling
  • Task Scheduling/Tracking

Features:

  • File Sharing
  • Batch Permissions & Access
  • External Integrations
  • Contact Management
  • Contact Sharing
  • Data Visualization
  • Forecasting
  • Data Import
  • File Transfer
  • Data Export
  • Email Integration
  • API
  • Notifications
  • Marketing Automation
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Supplier Management
  • Multi-User
  • Lead Scoring
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard
  • Budgeting
  • Referral Tracking
  • History/Version Control
  • Chat
  • Conversion Tracking
  • Analytics
  • Audience Targeting
  • Social-Media Integration

Summary:

  • Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface

  • Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience

  • Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system

Summary:

  • Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses.

  • Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications.

  • Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement.

  • Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue.

  • Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it.

  • Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Case: $24 agent p/mo (billed annually), or $29 (billed monthly).
    Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly).
    Engage: $24 agent p/mo (billed annually), or $29 (billed monthly).
    Free trial: 30 days.

Pricing:

  • Starting from: $30.00/month
  • Credit card required: No
    • From 30$ per user and month with no fixation
    • Get 15% discount by paying yearly
    • Free training, Free support & Free assistance during the initial data import are included in the monthly fee.

SUPER

$35.00
1 user(s) / month
Included in plan:
  • CONTACTS/CALENDARS/TASKS SYNC: 2-way sync of Contacts, calendar and Tasks in Office365/Google
  • DOCUMENT MANAGEMENT: Integrated with Office365/OneDrive for Business/Googe Docs/Google Drive/Dropbox for Document management
  • SMART GUIDANCE: Salesbox predicts what is required by you to reach your sales target and also gives automatic tasks when you fall behind.
  • MOBILE FIRST - Salesbox is the only CRM provider to give you the entire package on all mobile devices. Use on any iOS or Android unit. 100% native technology. Also available for computers/laptops.
  • COMMUNICATION TRACKING - Track all communication: dials, calls, emails and get complete communication logs on all contacts and accounts.
  • PIPELINE - Multi sales process and pipeline support. Work like it suits your customer and also get automatic progress.
  • COLLABORATION - Share tasks, leads or ask for help. Get notified on any relevant changes on your accounts, contacts or opportunities.
  • LEADS - Add leads from LinkedIn, emails, phones or any website.
  • GAMIFICATION - Compete against yourself or your colleagues.
  • $30 per user - billed annually

ULTRA

$70.00
1 user(s) / month
Included in plan:
  • All features in SUPER package
  • CUSTOM FIELDS - Add new fields (Drop downs, check boxes, text fields, text areas, numbers, dates, links) on Tasks, Leads, Opportunities, Accounts, Contacts or Appointments. Create dependencies between different fields.
  • MULTI RELATIONS - Set different one-to-many relations between Account - Account, Contact - Account & Contact - Contact.
  • ADVANCED SEARCH - Search with AND/OR, save or share searches
  • PERSONAL DASHBOARDS - Add your own diagrams, piecharts or favorite lists
  • EMAIL CLIENTS- Integrated with emails clients for Outlook desktop, Outlook365, Google mail and iMail for Mac
  • API ACCESS - If you don't find your preferred integration in our list. You can always integrate via our APIs.
  • $60 per user - billed annually

ULTIMATE

$100.00
1 user(s) / month
Included in plan:
  • All features in ULTRA package
  • Account & Contact call lists
  • Marketing automation to get automatic leads
  • Leadboxer integration - get leads from your website
  • Mailchimp integration - get leads from your email campaigns
  • LinkedIn integration - get leads from company posts on LinkedIn
  • Facebook integration - get leads from company posts on Facebook
  • $90 per user - billed annually

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Kayako focuses mainly on medium to large-size corporations.

  • What is this service generally used for?
  • It is used as a help desk app.

  • What platforms does this service support?
  • Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10.

  • Does this service integrate with any other apps?
  • It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM

  • Does this service offer an API?
  • Kayako offers REST API.

  • Does this service offer multi-user capability (e.g. teams)?
  • It doesn't offer multi user capability.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: email, phone support, and helpdesk.

FAQs:

    What platforms does this service support?
    • Salesbox works on PCs, Macs (Stationary and Laptops) through the web browser.
    • Salesbox supports Apple mobile devices with special native versions for iPhone, iPad, iPad Mini, iPad Pro and iPod touch.
    • Salesbox support Android mobile devices with special native versions for Android smartphones and Android tablets.
    • Salesbox supports plugins for Google Chrome, Gmail, Outlook Desktop, Office 365 mail and Mac mail
  • Does this service integrate with any other apps?
    • Google (Gmail, Google Docs, Google contacts and Google Drive)
    • Outlook Contacts, Office 365, Outlook desktop email client, Office 365 mail, OneDrive and OneDrive for Business.
    • Mailchimp, LinkedIn and Facebook for Marketing campaigns and Lead generation.
    • Plus, ERP, HR, Support systems, Event management, Project management, Time reporting through third party integrators.
  • Does this service offer an API?
  • Salesbox offer REST APIs for all objects in the software.

  • Does this service offer multi-user capability (e.g. teams)?
  • Salesbox is designed and built for collaboration between many users. Collaborate and work as a team on Accounts, Contacts, Opportunities, Tasks, Leads and Appointments. Salesbox keeps you and your colleagues notified on any relevant changes in real-time. Delegate Tasks and Leads, pick up Tasks and Leads form the open ticket list, Ask a colleague for help. With Salesbox you get traction on all customer communication and can easily see when and who did the last interaction with your customer. Salesbox keeps track of all dials, calls, emails and messages for you.

  • What are some applications this service is commonly used in tandem with?
    • Many Salesbox users use Salesbox together with Google Apps and Office 365 portfolio to get a more seamless work flows when doing sales or customer related work.
    • Many people also use Salesbox together with MailChimp, LinkedIn and Facebook to automize the lead generation.
    • Some companies also use Salesbox together with ERPs to get customer information synced and automatic invoices generated.
  • Who are the main user groups of this service?
  • Salesbox is designed for people who work with sales and customers. It is designed according to behavioural models in order to cater the needs of the business/sales people. Salesbox is the number one tool choice for all sales people who want to become successful in meeting their sales targets.

  • What is this service generally used for?
  • Salesbox is the World’s #1 predictive and mobile customer relationship management software for those who want to be successful in sales. It is used for tracking and improving sales and customer relations.

  • Does this service offer guides, tutorials and or customer support?
    • Salesbox comes with built in guidance and help. Salesbox provides an easy to follow get going guide.
    • Salesbox offers both email and phone support. Salesbox provides free training. Salesbox provides instruction videos.
    • Salesbox provides free assistance to import the first data from your previous data source

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2001
Based in:
London
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.2k

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Salesbox
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Swedish, Norwegian, Finnish, German, Dutch, French, Spanish, Portuguese, Italian, Hungarian, Romanian, Turkish, Russian, Japanese, Vietnamese, Chinese, Korean
Regional Restrictions:
There are no regional restrictions
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