Compare Uservoice vs Helprace vs Kayako

Software Description:

All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.

Software Description:

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.

Software Description:

With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support.
Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately.
Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.

Features:

• Analytics
• Customer Management
• Social-Media Integration
• Email Integration

Features:

• 360 Degree Feedback
• Analytics
• API
• Feedback Management
• Notifications
• Email Integration
• Billing/Invoicing
• Customer Management
• Social-Media Integration

Features:

• API
• Chat
• Dashboard
• Email Integration
• Notifications
• Customer Management
• Scheduling
• Task Scheduling/Tracking

Summary:

• Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface

• Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience

• Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system

Summary:

• Online Community and Feedback Widget

• Knowledge Base for Self-Service

• Help Desk / Ticketing System

Summary:

• Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses.

• Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications.

• Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement.

• Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue.

• Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it.

• Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.

Pricing:

• Credit card required: N/A

• Case: $24 agent p/mo (billed annually), or $29 (billed monthly).
  Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly).
  Engage: $24 agent p/mo (billed annually), or $29 (billed monthly).
  Free trial: 30 days.

FAQs:

No FAQs associated with this application.

FAQs:

No FAQs associated with this application.

FAQs:

Who are the main user groups of this service?

• Kayako focuses mainly on medium to large-size corporations.

What is this service generally used for?

• It is used as a help desk app.

What platforms does this service support?

• Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10.

Does this service integrate with any other apps?

• It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM

Does this service offer an API?

• Kayako offers REST API.

Does this service offer multi-user capability (e.g. teams)?

• It doesn't offer multi user capability.

Does this service offer guides, tutorials and or customer support?

• They offer: email, phone support, and helpdesk.

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