Compare Uservoice vs Helprace vs Zendesk

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Crozscore:

86%
what is this?
79%
61%
no significant changes

Crozscore:

82%
what is this?
82%
44%
interest rising

Crozscore:

86%
what is this?
79%
66%
interest rising
Uservoice screenshot view 1 more Helprace screenshot view 2 more Zendesk screenshot

Software Description:

All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.

Software Description:

Helprace is a new type of customer service software. It consists of a feedback system, community, a knowledge base and a help desk all centered around your brand. Companies can:

1) Prioritize ideas, questions and praise (and act on them)

2) Provide instant answers using Helprace search and self-service

3) Solve every customer issue using a simple help desk ticketing system.

Lastly, businesses can customize every Helprace feature to offer a complete customer service solution in line with their goals.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

  • Analytics
  • Customer Management
  • Social-Media Integration
  • Email Integration

Features:

  • 360 Degree Feedback
  • Analytics
  • API
  • Feedback Management
  • Notifications
  • Email Integration
  • Billing/Invoicing
  • Customer Management
  • Social-Media Integration

Features:

  • Chat
  • Customer Management
  • Email Integration

Summary:

  • Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface

  • Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience

  • Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system

Summary:

  • Online Community and Feedback Widget

  • Knowledge Base for Self-Service

  • Help Desk / Ticketing System

Summary:

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
18.2k

Publisher:

Founded:
2011
Based in:
Tampa
Employees:
11-50
Likes:
72
Followers:
4.25k

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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