All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.
About Formilla
Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
About Freshsurvey
Champion your CX and EX, and achieve your business goals with Freshsurvey. Capture, analyze and act on customer feedback. Create surveys that use conditional logic to ask relevant questions.
With Freshsurvey you can:
* Create NPS, eNPS, CES and CSAT surveys that are on brand
* Collect feedback via a Likert scale, stars, smileys or a yes/no format
* Deliver surveys via multiple channels (Email, Web app embed and email embed)
* Run surveys on an ad-hoc basis or run recurring, transactional or one-time surveys
* Study preferences and patterns to get useful insights.
* Do it all without code.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface
Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience
Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system
Summary
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Summary
The ability to send NPS, eNPS, CES and CSAT surveys
The ability to skip certain questions based on the answers shared
Rich contact management, including the ability to create lists and segments
The ability to deliver the surveys via a native email service embed the survey on a web app, and the ability to embed the survey in a 3rd party marketing or email platform
The ability to collect feedback not only via a Likert scale but also via stars, smileys and text
A detailed analytics suite, with dashboards for NPS, CES and CSAT, meant to help customers understand their strengths and weaknesses
Run automation based on the survey scores received, which paves the way for collaboration with other teams
The ability to send ad hoc, one-time, recurring and transactional surveys
FAQs
No FAQs associated with this application.
FAQs
No FAQs associated with this application.
FAQs
What platforms does this service support?
Freshsurvey supports devices with desktop-class browsers installed on them. Users can visit the site using their browser, sign-up or login and start using it immediately
What platforms does this service support?
Freshsurvey supports devices with desktop-class browsers installed on them. Users can visit the site using their browser, sign-up or login and start using it immediately.
Does this service offer multi-user capability (e.g. teams)?
Yes, up to 10 uses
Does this service offer an API?
Freshsurvey offers REST based API
Who are the main user groups of this service?
Startups, Agencies, Enterprises, SMEs/SMBs
Does this service offer an API?
Freshsurvey offers REST based API
Who are the main user groups of this service?
Startups, Agencies, Enterprises, SMEs/SMBs
Does this service offer multi-user capability (e.g. teams)?
Yes, up to 10 users
What is this service generally used for?
Collect feedback from customers/employees
Gain insights from the responses received
Act and improve your customer experience further and achieve your business goals
Does this service offer guides, tutorials and or customer support?
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