Compare Uservoice vs Interakt vs Desk.com

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Crozscore:

86%
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79%
60%
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Crozscore:

66%
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100%
34%
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Crozscore:

89%
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87%
54%
no significant changes
Uservoice screenshot view 1 more Interakt screenshot view 5 more Desk.com screenshot view 2 more

Software Description:

All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.

Software Description:

Interakt is an All-In-One Customer Engagement and Support suite.

Capture: Acquire new leads through exit popups, notifications, live chat and custom forms.

Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions.

Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration.

Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.

Software Description:

Grow your business, not your support queue.

Desk.com is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Desk.com allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Desk.com, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Features:

  • Analytics
  • Customer Management
  • Social-Media Integration
  • Email Integration

Features:

  • Marketing Automation
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Customer Management
  • Dashboard
  • Scheduling
  • Audience Targeting
  • External Integrations
  • Email Integration
  • Multi-User
  • Lead Scoring
  • Lead Management
  • A/B Testing
  • API
  • Data Import
  • Data Export
  • Conversion Tracking
  • Contact Management
  • File Sharing
  • File Transfer

Features:

  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

  • Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface

  • Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience

  • Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system

Summary:

  • All-in-one Customer Engagement Software

  • Capture, Engage & Support all your Customers.

  • Convert Leads to Paying Customers.

  • Integrated tools for managing on-site visitors, leads and customers.

Summary:

  • Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

  • Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

  • Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

  • Help customers to help themselves with a self-service site built through Desk.com

Company

$199.00
per month
Included in plan:
  • Team Members - 20
  • Total Notifications - 20
  • Support Tickets/month - 15,000
  • Emails/month - 300,000
  • Total Customers - 300,000
  • Total Leads - 600,000

Growth Plan

$99.00
per month
Included in plan:
  • Team Members - 10
  • Total Notifications - 10
  • Support Tickets/month - 5,000
  • Emails/month - 100,000
  • Total Customers - 100,000
  • Total Leads - 200,000

Startup Plan

$49.00
per month
Included in plan:
  • Team Members - 3
  • Total Notifications - 3
  • Support Tickets/month - 2,000
  • Emails/month - 25,000
  • Total Customers - 25,000
  • Total Leads - 50,000

Free Forever

$0.00
per month
Included in plan:
  • Team Member - 1
  • Notification - 1
  • Support Tickets/month - 100
  • Emails/month - 1,500
  • Total Users - 1,000
  • Total Leads - 5,000

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Of course, we offer documentational, videographic and / or personal support to each of our customers.

  • Does this service integrate with any other apps?
  • Yes, it integrates with a lot of applications which would include -

    Website Platforms (eg. Wordpress, Magento, Shopify, Prestashop, etc).
    Data synchronization (Zapier, Segment, etc).

  • What is this service generally used for?
  • Capturing new leads, Engaging and Retaining Leads and Users, support system.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Interakt allows multi-user access to manage a project with your team efficiently.

  • Does this service offer an API?
  • Yes, we offer open APIs (optional) to pass data to Interakt.

  • What platforms does this service support?
  • Web-App and Mobile Apps.

  • Who are the main user groups of this service?
  • Everyone with an online presence.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
18.1k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.25k

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:
0

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Interakt
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Desk.com
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Regional Restrictions:
No restrictions.
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