Compare Uservoice vs Keeping vs Aircall

Aircall

VoIP
 (23)
More Information More Information More Information

Crozscore:

87%
what is this?
78%
61%
no significant changes

Crozscore:

75%
what is this?
100%
34%
interest rising

Crozscore:

93%
what is this?
97%
46%
no significant changes
Uservoice screenshot view 1 more Keeping screenshot Aircall screenshot view 3 more

Software Description:

All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.

Software Description:

Keeping keeps support simple by adding helpdesk functionalities straight into any Gmail or Google App email account. It allows you and your team to manage customer support directly from your current mailbox, without having to use an external helpdesk.

Thanks to Keeping, you and your team will spend less time answering support emails because Keeping automatically suggests possible responses to repetitive questions based on previous answers. If no match is found to the question, a new response can be saved and the next time a similar question is asked, Keeping will suggest the answer.

Finally, Keeping allows you to track how well your team assists customers with important metrics such as response time and inquiry numbers.

Software Description:

Aircall empowers teams to ace every call with a phone system specifically built for their favorite business tools.

Instantly obtain phone numbers in over 🌏 40 countries.
Handle calls on the go with our desktop and mobile apps. Hit the ground running thanks to our intuitive dashboard.

Easily add and remove users depending on your needs. Automatically and efficiently route calls according to IVR selection, 🤓 agent skills, time zone, etc.

Receive advanced 📡 call center analytics on agent and team productivity. Monitor your team’s activity in real-time on the ⚡ live feed and cross-reference your data with your CRM and Helpdesk for a richer understanding of your processes.

Features:

  • Analytics
  • Customer Management
  • Social-Media Integration
  • Email Integration

Features:

Features:

  • Batch Permissions & Access
  • Data Visualization
  • Data Export
  • Data Import
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Lead Management
  • API
  • Time Management
  • History/Version Control
  • Scheduling
  • Multi-User
  • External Integrations
  • Call Disposition
  • Call Tracking
  • Call Recording
  • Click-to-Dial
  • Softphone
  • Analytics
  • Contact Management
  • Contact Sharing
  • Notifications

Summary:

  • Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface

  • Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience

  • Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system

Summary:

  • Turn Gmail into a helpdesk

  • No external helpdesk required

  • Automatically answer repetitive questions

  • Collaborate with team members on customer support

  • Track how well your team assists customers

Summary:

  • Instant local numbers in 30+ countries

  • Professional welcome desk

  • Shared Call inbox

  • Share contacts

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2014
Based in:
Paris
Employees:
2-10
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Aircall
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French
Regional Restrictions:
No restrictions.
Back to top