Compare UserTesting vs LifeRay vs ManageEngine ServiceDesk Plus

UserTesting 566 Customer Experience	LifeRay 1 Customer Experience	ManageEngine ServiceDesk Plus 885 Customer Experience
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Crozscore 91% what is this? User Happiness: 90% Press Buzz: 61% User Trend: no significant changes	Crozscore 87% what is this? User Happiness: 70% Press Buzz: 54% User Trend: interest rising	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 55%
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About UserTesting UserTesting enables anyone to see, hear, and talk to their customers, remotely over video, as they engage with digital experiences (websites, apps, messaging, etc.) or physical products and services. This immediately actionable video feedback allows decision makers to understand what AND why customers, prospects, or competitors think, feel, say, do things the way they do - far better than traditional surveys or analytics alone. Decision making with greater customer empathy and confidence allows you to create better experiences that deliver better business results and customers who keep coming back happy. It is used by designers, researchers, marketers, product teams, and more, by small, medium, and large organizations around the world, including the majority of the top brands such as Google, Amazon, Apple, Microsoft, Procter & Gamble, PayPal, CNN, WordPress, Adobe, Facebook, Twitter, and more.	About LifeRay Liferay helps companies build and connect targeted digital experiences across web, mobile, social, and in-store. Users can make the most of its technology to arrange personalized customer experiences and to support a deeper understanding their audience. This is an out-of-the-box solution, mainly for its open-source portal framework, flexibility, and ability to integrate with users' existing backend systems. LifeRay has its own marketplace, where developers can contribute their ideas to the community. When it comes to deployment, there are cloud-based, installed, and virtual server environment options available. The main features that make this platform stand out are experience and business models that can be created on the same platform, the whole customer journey unification, and connection of all user's audiences. All this makes LifeRay one of the best Enterprise-Ready Portal Solutions on market.	About ManageEngine ServiceDesk Plus ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Click-to-Dial Net Promoter Score
Summary Same day video interviews Longitudinal tests A/B test variations Landing pages Moderated and unmoderated studies Competitive benchmarking Concept and Prototype testing Mobile validation Online/offline customer journeys and ethnographics Marketing campaign creative and message testing	Summary Approval Process Control Has featureAudience Targeting Audit Blogs Categories & Tags Has featureDocuments & Media Library Forums/Message Boards Geolocation Inline Image Editor Responsive Themes	Summary No key features associated with this application.

FAQs What is this service generally used for? This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, prototypes, marketing messages, real world experiences, etc. Who are the main user groups of this service? UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, designers, and more. It is designed for any team in any organizations of any size in any country. Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer guides, tutorials and or customer support? Phone Support, Online Chat, Knowledge base, UserTesting University on-demand training courses, Live Training Courses, UserTesting Community and discussion forums, User Groups, Webinars, Tips, FAQs, email support, and social media. What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with screen recorders. What platforms does this service support? This is a web-based service. Does this service offer an API? No API offered. Does this service integrate with any other apps? Yes.	FAQs Who are the main user groups of this service? Main users of LifeRay are enterprise-level organizations. What platforms does this service support? Deployments: cloud-based, installed-Windows, installed-Mac. Does this service integrate with any other apps? LifeRay integrates with CRM, ERP, and social media platforms. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? Yes, it offers API. Does this service offer guides, tutorials and or customer support? Support: Community, 24-Hour Phone Support. What is this service generally used for? This is a Digital Experience Platform.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: Mountain View Employees: 201-500 Likes: Followers: 44.4k	Vendor Information Founded: - Based in: Diamond Bar Employees: 501-1000 Likes: Followers: 9.85k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses UserTesting Startups Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses LifeRay SMEs Enterprises Desktop Platforms: Web App Languages: English, German, Spanish, French, Italian, Portuguese, Chinese, Japanese Regional Restrictions: No restrictions.	Other Who uses ManageEngine ServiceDesk Plus Personal Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.