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UserTesting screenshot InMoment screenshot view 3 more ManageEngine ServiceDesk Plus screenshot

About UserTesting

UserTesting enables anyone to see, hear, and talk to their customers, remotely over video, as they engage with digital experiences (websites, apps, messaging, etc.) or physical products and services. This immediately actionable video feedback allows decision makers to understand what AND why customers, prospects, or competitors think, feel, say, do things the way they do - far better than traditional surveys or analytics alone.

Decision making with greater customer empathy and confidence allows you to create better experiences that deliver better business results and customers who keep coming back happy.

It is used by designers, researchers, marketers, product teams, and more, by small, medium, and large organizations around the world, including the majority of the top brands such as Google, Amazon, Apple, Microsoft, Procter & Gamble, PayPal, CNN, WordPress, Adobe, Facebook, Twitter, and more.

About InMoment

Nowadays, businesses need more than scores and reports to reach their customer experience (CX) goals. InMoment is taking aim at just this problem providing the platform that captures millions of survey records.

This solution offers smarter approach to the CX giving organizations the ability to see, act, and sense every individual customer. The InMoment Platform relies on big data empowering technology behind CX solution. This makes it possible to collect the big amount of data from various feedback sources in the minimum amount of time.

Customer experience data are converted into the cohesive source of valuable information available for further strategic studies and analysis. The platform also offers robust dashboards and reporting as the starting point for a deeper insight into the business cycle as well as learning how customers' feedback correlates with the broader market benchmarks.

About ManageEngine ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Summary

  • Same day video interviews

  • Longitudinal tests

  • A/B test variations

  • Landing pages

  • Moderated and unmoderated studies

  • Competitive benchmarking

  • Concept and Prototype testing

  • Mobile validation

  • Online/offline customer journeys and ethnographics

  • Marketing campaign creative and message testing

Summary

  • Surveys & Data Collection

  • Text Analysis

  • Dashboards & Reporting

  • CX Strategy & Design

  • Vertical Expertise

  • Mistery Shopping

  • Predictive Analytics

  • Social CX

  • Advance Analytics

  • Customer Email Summaries

Summary

    No key features associated with this application.

FAQs

    What is this service generally used for?
  • This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, prototypes, marketing messages, real world experiences, etc.

  • Who are the main user groups of this service?
  • UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, designers, and more. It is designed for any team in any organizations of any size in any country.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Phone Support, Online Chat, Knowledge base, UserTesting University on-demand training courses, Live Training Courses, UserTesting Community and discussion forums, User Groups, Webinars, Tips, FAQs, email support, and social media.

  • What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with screen recorders.

  • What platforms does this service support?
  • This is a web-based service.

  • Does this service offer an API?
  • No API offered.

  • Does this service integrate with any other apps?
  • Yes.

FAQs

    What platforms does this service support?
  • InMoment is a web-based platform with Android and iOS native apps offered.

  • Who are the main user groups of this service?
  • Main users of InMoment are large and very large enterprise companies.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Phone Support, Email Support, Knowledge Base.

  • What is this service generally used for?
  • This service is generally used for customer experience management.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce Sales Cloud, Microsoft Dynamics, Marketo, Oracle Sales Cloud, Tableau.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
Mountain View
Employees:
201-500
Likes:
Followers:
44.4k

Vendor Information

Founded:
-
Based in:
South Jordan
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses UserTesting
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses InMoment
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German
Regional Restrictions:
No restrictions.

Other

Who uses ManageEngine ServiceDesk Plus
  • Personal
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.
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