Compare UserTesting

About UserTesting

UserTesting enables anyone to see, hear, and talk to their customers, remotely over video, as they engage with digital experiences (websites, apps, messaging, etc.) or physical products and services. This immediately actionable video feedback allows decision makers to understand what AND why customers, prospects, or competitors think, feel, say, do things the way they do - far better than traditional surveys or analytics alone.

Decision making with greater customer empathy and confidence allows you to create better experiences that deliver better business results and customers who keep coming back happy.

It is used by designers, researchers, marketers, product teams, and more, by small, medium, and large organizations around the world, including the majority of the top brands such as Google, Amazon, Apple, Microsoft, Procter & Gamble, PayPal, CNN, WordPress, Adobe, Facebook, Twitter, and more.

Features

• API
• Calendar Management
• Chat
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Click-to-Dial
• Net Promoter Score

Summary

• Same day video interviews

• Longitudinal tests

• A/B test variations

• Landing pages

• Moderated and unmoderated studies

• Competitive benchmarking

• Concept and Prototype testing

• Mobile validation

• Online/offline customer journeys and ethnographics

• Marketing campaign creative and message testing

FAQs

What is this service generally used for?

• This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, prototypes, marketing messages, real world experiences, etc.

Who are the main user groups of this service?

• UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, designers, and more. It is designed for any team in any organizations of any size in any country.

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer guides, tutorials and or customer support?

• Phone Support, Online Chat, Knowledge base, UserTesting University on-demand training courses, Live Training Courses, UserTesting Community and discussion forums, User Groups, Webinars, Tips, FAQs, email support, and social media.

What are some applications this service is commonly used in tandem with?

• This service is commonly used in tandem with screen recorders.

What platforms does this service support?

• This is a web-based service.

Does this service offer an API?

• No API offered.

Does this service integrate with any other apps?

• Yes.

Vendor Information

Other

• Startups
• Agencies
• Enterprises

• Web App

• iOS