Compare Userpilot vs Lumoa

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About Userpilot

Userpilot helps product, UX and customer success teams increase user adoption through behavior driven product experiences. Build beautiful, personalized and highly customizable experiences on top of your product to pave the way to Aha! Quickly improve onboarding for new signups, trigger interactive tips when it's relevant and help users understand the value, all without writing any code. Userpilot also helps you Increase user retention, and stimulate feature discovery as your product evolves.

It's a digital adoption platform to make your onboarding, adoption, and retention of the user easier without coding.

Following are the features:

  • Product tours/Walk-Through
  • Analytics
  • Training
  • Cross Browser Support
  • Segmentation Center
  • Multi-Language Support
  • Design Customization
  • Screen Size Optimization
  • User Management
  • Feedback Management
  • Customer Engagement
  • User Onboarding (Tooltips, checklists, driven actions, modals, and hotspots)

About Lumoa

The Lumoa service analyses large amounts of customer feedback, such as Net Promoter Score feedback including both a score and free text, in real-time. The advanced text analytics solution utilizes natural language processing and machine learning to make the customer feedback actionable.

Instead of telling you what your customers talk about, Lumoa service tells you what you should improve and how much that would impact your customer experience KPI.

The solution supports more than 60 languages.

The service is easy to use and can be used across the whole organization.

Lumoa is targeted to any large and medium-sized companies who receive large volumes of customer feedback. Lumoa serves both B2C and B2B companies in industries such as banking, healthcare, retail, telco, and consumer electronics.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • NPS feedback collection and analysis

  • Real-time customer feedback analytics

  • Understand what drives your customer experience

  • Text analysed using industry and customer specific categories

  • More than 60 languages supported

Pricing

Standard

$149.00
0-2500 MAUs
Included in plan:
  • Onboarding flows, checklists, tooltips and modals

Standard +

$299.00
2500-10,000 MAUs
Included in plan:
  • Onboarding flows, checklists, tooltips and modals
  • Support + Success

FAQs

    No FAQs associated with this application.

FAQs

    What platforms does this service support?
  • Web application. Supports all modern browsers (but does not support Internet Explorer).

  • Does this service offer guides, tutorials and or customer support?
    • Guides, tutorials, and training are available
    • Support level is dependent on the pricing plan. The basic package includes support during the business hours.
  • Does this service offer an API?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
    • Various feedback collection and feedback management tools (such as Survey Monkey, SurveyPal, or Qualtrics)
    • Various CRM tools such as Salesforce
    • Various marketing automation tools
  • What is this service generally used for?
    • To stay on the customer pulse
    • To understand what drives customer experience and make decisions on improvements
    • To compare the customer experience across businesses, geographies, branches, customer service agents, etc.
    • To get the whole organization on the same page when it comes to customer experience improvement priorities
  • Who are the main user groups of this service?
    • People responsible for customer experience, customer success, customer research, and customer insight in large corporations.
    • People in business and operational development roles.
    • Leadership teams and people supporting them.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
414
Followers:
689

Other

Who uses Userpilot
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
German, Italian, Spanish, Russian, Chinese, English, Arabic, Japanese, Hebrew
Regional Restrictions:
No restrictions.

Other

Who uses Lumoa
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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