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About UserlaneUserlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge. Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website. These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete. Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application. For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively. When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change. Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort. |
About Zoho SalesIQZoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time. You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site. Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site. The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback. |
About Service CreatioService Creatio is an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom. It enables companies to accelerate service delivery and ensure top-notch customer engagements across all available channels. Powered by no-code and AI tools, Service Creatio helps service teams minimize manual workload and boost case processing times. Key features of Service Creatio: With Service Creatio, service agents can build a holistic customer view for smarter service delivery, unify all communication channels on one platform, align traditional and digital helpdesk operations, and build enterprise-grade automated service workflows based on ITIL. Featuring extensive no-code capabilities, Service Creatio enables users to create highly customized role-centric workspaces for their daily activities. By applying AI/ML features, Service Creatio also automates such activities as case classification and routing, document classification, and similar cases verification. *About Creatio * Creatio is the leading provider of ONE platform to automate industry workflows and CRM with no code and maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), industry workflows for 20 verticals and marketplace add-ons. Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others. |
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Summary
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Pricing
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Pricingservice enterprise
$50.00
1 user(s) / month Included in plan:
customer center
$35.00
1 user(s) / month Included in plan:
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Vendor InformationFounded:
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Based in:
München
Employees:
51-200
Likes:
Followers:
8.04k
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Vendor InformationFounded:
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Based in:
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Employees:
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Likes:
Followers:
90.2k
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Vendor InformationFounded:
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Based in:
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Employees:
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Likes:
Followers:
3.98k
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OtherWho uses Userlane
English, German, Spanish, Italian, French, Chinese
Regional Restrictions:
No restrictions.
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OtherWho uses Zoho SalesIQ
English
Regional Restrictions:
No restrictions.
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OtherWho uses Service Creatio
Arabic, Hebrew, Polish, Turkish, Russian, Spanish, Italian, Portuguese, French, German
Regional Restrictions:
No restrictions.
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