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90%
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76%
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About Userlane

Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application.

For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively.

When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change.

Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

About UserGuiding

Complexity of SaaS products
Let's say Max has developed a very promising SaaS product. It has the latest technology and solves problems of many people. With some PR, people start to visit the website but they don't turn into users, they just leave. Max has to show the core values of his product to his visitors to turn them into actual users. But his platform is not very clear and familiar, he has to do something to close the knowledge gap faced by his visitors to make his platform discoverable and easy to use. At this point, UserGuiding is a great tool to take really quick actions and take the customers by the hand. Max can create a tutorial guide with UserGuiding without coding to drive visitors to the AHA moment faster than ever.

Development resources are valuable
Max has only a friend helping him developing the product. There are lots of bugs to fix. They have lots of ideas to improve the product. But to get new users, they should stop all the work and start to build an onboarding process, with one of their common friend who is a designer and front-end developer. Without Userguiding, building such onboarding processes take ~10 days to design and implement. For each guide.

Reusability & analytics
Onboarding is not a one time thing. After getting good results for a few weeks, they decide to implement a tracking system for their onboarding process. It takes a few days for it to work swiftly, Max sees that some steps are working with much less performance than others and they decide to build another onboarding guide. They have to hire the designer & front-end developer again and stop the improvement of the product again. Userguiding provides detailed step analytics so you can easily see the completion rates and make changes, in a few minutes.

Result-oriented
With UserGuiding Max can create interactive product tours and walkthroughs which actually help his users achieve tasks at the same time. So new users will not only see how they are supposed to go over a task, they will be able to take real action while viewing the guides which will increase the engagement.

Non-technical friendly
Creating guides is a task that requires so many development hours. With UserGuiding, product or marketing teams can create interactive walkthroughs in minutes.

Analytics
Userguiding provides analytics for each process. Max can view the start/complete ratios of his guides and in-depth step analytics where he can see the number and percentage of people proceeding to the later steps. This analytic summary will give him strong feedback about his current UX patterns.

About Tydy

As an employee in an enterprise the problem of too many is very common. Too many systems to learn, too many processes to follow, too many people to know and too many data points to enter.

Tydy is the leading Onboarding & Employee Experience engine that brings all of these disconnected parts together and delivers a completely personalized & automated experience for every single employee. Each individual only gets what they need at that particular point in their journey.

Tydy delivers 10x ROI to its customers by eliminating unwanted operational and management overheads. Through the personalized experience Tydy also delivers higher employee retention numbers....

Having been deployed in over 50+ countries and partnering with some of the leading brands like Unilever, Airtel, Sanofi, ABInBev, EXL and more - Tydy has re-defined and re-imagined Employee Onboarding & Experience.

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Summary

  • No coding required

  • Multi-language support

  • User Onboarding

  • Employee Training

  • Userlane Assistant

  • In-depth analytics

  • User segmentation

  • Responsive design

  • Privacy Made in Germany

  • Editor mode

Summary

  • No coding required

  • User onboarding

  • Employee onboarding

  • Product tours

  • Chat & video support

  • In-depth analytics reports

  • User segmentation & custom attributes

  • Team members with no extra cost

  • Customizable design

Summary

  • Deployed by fast-growing startups and the Fortune500

  • Built for the future of remote work

  • Enterprise users in over 50+ countries

  • Integrations with Oracle, Workday, SuccessFactors, SAP and more ...

  • Over 15000 man hour saved per client

  • Works for your entire workforce - corporate, engineering, remote, contractors and more

  • 10x ROI on average

Pricing

Start-up Plan

$99.00
Up to 2.000 monthly active users
Included in plan:
  • Detailed analytics
  • Unlimited guides
  • Unlimited hotspots
  • Single team member

Growth Plan

$249.00
Up to 5.000 monthly active users
Included in plan:
  • No UserGuiding branding
  • Unlimited team members
  • E-mail & Chat support priority

Pricing

Pricing Tier


100 user(s) / year
Included in plan:
  • Unlimited Campaigns and data transfer
  • Insights, early warning signals and analytics

FAQs

    Who are the main user groups of this service?
  • The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application.

  • What is this service generally used for?
  • Our Digital Adoption Solution is designed to maximize software adoption.
    Generally speaking, we have two use cases: User Onboarding and Employee Training

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multiple users can create interactive guides.

  • Does this service integrate with any other apps?
  • As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible.

  • What platforms does this service support?
  • Userlane can be implemented on top of every existing web-based software or e-commerce website.

  • What are some applications this service is commonly used in tandem with?
  • Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

  • Does this service offer an API?
  • Yes.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes.

    We have chat & e-mail support and detailed knowledge base. We also schedule video calls with everyone interested in Userguiding!

  • What platforms does this service support?
  • UserGuiding supports every web app on every web browser.

  • Does this service offer an API?
  • No.

  • Does this service integrate with any other apps?
  • Google Tag Manager & Google Analytics.

  • What are some applications this service is commonly used in tandem with?
  • Userguiding is mostly integrated with Google Analytics, to get detailed reports and understand user behaviour.

  • What is this service generally used for?
    • User Onboarding,
    • Product Tours & Walkthroughs,
    • New Feature Promotion,
    • Employee Onboarding
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes! While some of your team members prepare guides, one manager can decide which guide will go live.

  • Who are the main user groups of this service?
  • Our main user persona includes Product Managers, Marketing Directors in SaaS companies, also Innovation and Digital Adoption departments in big enterprises.

    SaaS companies have difficulty showing how their software works to their visitors. They waste precious time mainly with repetitive questions. Interactive guides are more effective than knowledge bases because users tend to enjoy do something while learning, instead of reading.

    Large enterprises with lots of employees are using Userguiding for employee onboarding and feature promotion.

FAQs

    Does this service integrate with any other apps?
  • Yes, we integrate with multiple enterprise applications like Oracle, Workday, SuccessFactors, SAP and more ...
    We also integrate with SaaS solutions like Google for Business, DocuSign and more.

  • Does this service offer an API?
  • Yes. There are APIs available for various data integrations & data flows.

  • Who are the main user groups of this service?
  • Corporate employees
    Contract workers
    Manufacturing employees
    Remote workers
    Gig workers

Vendor Information

Founded:
-
Based in:
München
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Userlane
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, German, Spanish, Italian, French, Chinese
Regional Restrictions:
No restrictions.

Other

Who uses UserGuiding
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Tydy
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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