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Software Description:
Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.
Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.
These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.
Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.
Companies can reduce training costs and implement new software more rapidly and without any resilience to change.
Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.
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Software Description:
Userbrain is an efficient tool for fixing your website’s usability problems. User feedback is vital to site improvement, Userbrain provides weekly videos of people using your website on desktop and mobile devices while thinking aloud.
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Software Description:
Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.
You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.
Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.
The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.
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Features:
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Employee Training
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Onboarding
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Employee Onboarding
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Data Visualization
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Dashboard
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Customer Management
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Multi-User
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Third-Party Plugins/Add-Ons
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External Integrations
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API
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A/B Testing
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Features:
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Features:
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Email Integration
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API
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Data Visualization
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Data Export
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Lead Scoring
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Lead Management
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Marketing Automation
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Third-Party Plugins/Add-Ons
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Google Apps Integration
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Notifications
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Dashboard
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Summary:
No coding required
Multi-language support
User Onboarding
Employee Training
Userlane Assistant
In-depth analytics
User segmentation
Responsive design
Privacy Made in Germany
Editor mode
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Summary:
Fast forward your videos to save time
Multiple languages supported (English and German)
Download your videos
Share your videos with your team
Change the URL and task anytime
Write your own tasks or use our predefined tasks
Your site tested on Desktop, Tablet and Mobile Devices
5-15 minutes long videos with screen recording and audio comments
No need to recruit users yourself
Get new users testing your site each week or month
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Summary:
Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.
Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.
Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns.
Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.
Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.
Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).
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Pricing:
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Pricing:
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FAQs:
Who are the main user groups of this service?
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The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.
Does this service offer multi-user capability (e.g. teams)?
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Yes, multiple user can create Userlanes.
Does this service offer guides, tutorials and or customer support?
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Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.
What is this service generally used for?
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Userlanes can generally be applied to two use cases:
User Onboarding & Employee Training
Does this service integrate with any other apps?
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As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.
What platforms does this service support?
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Userlane can be implemented on top of every existing web-based software or e-commerce website.
What are some applications this service is commonly used in tandem with?
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Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.
Does this service offer an API?
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Yes.
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FAQs:
What is this service generally used for?
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Remote usability tests of websites, webapps and webshops.
What platforms does this service support?
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Desktop and mobile devices. (PC, MAC, iPhone, iPad)
What are some applications this service is commonly used in tandem with?
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Google Analytics, Invision, Balsamiq
Does this service integrate with any other apps?
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Not yet.
Does this service offer an API?
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Not yet.
Does this service offer multi-user capability (e.g. teams)?
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Not yet. But you can share your videos with your team using a special link.
Does this service offer guides, tutorials and or customer support?
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Yes, we offer a free demo with an usability expert writing a personal task for your site. Our Support Team answers questions usually within a few hours.
Who are the main user groups of this service?
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Product Managers, Startup Founders, UX Designers, Usability Experts
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FAQs:
What is this service generally used for?
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To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.
Does this service offer guides, tutorials and or customer support?
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Yes.
What platforms does this service support?
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SalesIQ is available in web browser, android and iOS platforms
Does this service offer an API?
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Yes.
What are some applications this service is commonly used in tandem with?
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It is most commonly used in tandem with all leading CRM and Help Desk Softwares
Who are the main user groups of this service?
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Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers.
Supported Countries: Worldwide
Does this service offer multi-user capability (e.g. teams)?
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Yes.
Does this service integrate with any other apps?
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Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.
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Publisher:
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Publisher:
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Publisher:
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Other:
Who uses Userlane
- Startups
- SMEs
- Enterprises
Desktop Platforms:
- Web App
- Windows
- Macintosh
Mobile Platforms:
- iOS
- Android
- WinPhone
- Blackberry
Languages:
Chinese, German, Italian, Spanish, French, English
Regional Restrictions:
No restrictions.
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Other:
Who uses Userbrain
- Personal
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
- Web App
- Windows
- Macintosh
Mobile Platforms:
Languages:
German, English
Regional Restrictions:
No restrictions.
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Other:
Who uses Zoho SalesIQ
- Personal
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Mobile Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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