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About Userlane

Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application.

For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively.

When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change.

Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

About Userbrain

Run remote user tests on prototypes built in InVision, Figma, AdobeXD, etc. or test any public URL - no coding required. Target real users from our panel of over 65.000 Userbrain participants and get your first results in a few hours.

About Free Call

With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy.

  • Receive visitor calls straight to your existing cell or phone
  • Let your site visitors get in touch with you by phone or message
  • Use call recording so you never miss a thing

Features

  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Data Export
  • Data Import
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Gamification
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Time Management
  • Employee Engagement

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • No coding required

  • Multi-language support

  • User Onboarding

  • Employee Training

  • Userlane Assistant

  • In-depth analytics

  • User segmentation

  • Responsive design

  • Privacy Made in Germany

  • Editor mode

Summary

  • Your site tested on Desktop, Tablet and Mobile Devices

  • Download your videos

  • Write your own tasks or use our predefined tasks

  • Get your first results in only a few hours.

  • Test live sites, development sites, protoypes or any public URL - no coding required

  • Demographic Targeting

  • Full screen capture and audio commentary

  • Test with real users from our panel of over 30.000 Userbrain participants

Summary

  • Your Customers call you for free

  • boost your service, sales and more

  • Support customers anywhere, anytime, on your mobile & landline phone

  • Increase Sales

  • Free Call from any country in the world

  • Ticketing and messageing system

Pricing

Pay as you go

$35.00
per tester
Included in plan:
  • Get testers from our 65k+ pool
  • Save up to 30% on bulk orders
  • Pay as you go, no subscription
  • Demographic Targeting
  • Test prototypes or any public URL
  • Desktop, Mobile or Tablet devices
  • First user test ready in 24 hours
  • No coding required
  • 100% Satisfaction Guarantee

Subscribe & Save

$69.00
per month
Included in plan:
  • Get testers from our 65k+ pool
  • All unused credits roll over
  • Unlimited team members
  • Cancel or change subscription any time
  • Demographic Targeting
  • Test prototypes or any public URL
  • Desktop, Mobile or Tablet devices
  • First user test ready in 24 hours
  • 100% Satisfaction Guarantee
  • No coding required

Invite your own

$99.00
per month
Included in plan:
  • 30 test sessions per month included
  • Unlimited team members
  • Cancel or change subscription any time
  • Test prototypes or any public URL
  • Desktop, Mobile or Tablet devices
  • Demographic Targeting
  • First user test ready in 24 hours
  • No coding required

Pricing

FREE

Free
Included in plan:
  • 30 minutes talk time
  • Offline Messages
  • Working Hours
  • GPS caller location on the map

SMALL BUSSINES

$10.00
1 user(s) / month
Included in plan:
  • 60 minutes talk time
  • Offline Messages
  • Working Hours
  • GPS caller location on the map
  • Phone Hyperlink

FAQs

    Who are the main user groups of this service?
  • The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application.

  • What is this service generally used for?
  • Our Digital Adoption Solution is designed to maximize software adoption.
    Generally speaking, we have two use cases: User Onboarding and Employee Training

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multiple users can create interactive guides.

  • Does this service integrate with any other apps?
  • As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible.

  • What platforms does this service support?
  • Userlane can be implemented on top of every existing web-based software or e-commerce website.

  • What are some applications this service is commonly used in tandem with?
  • Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

  • Does this service offer an API?
  • Yes.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes. No matter how big your team, you can invite them all to Userbrain and assign roles. No fiddling around with sharing passwords, just easy UX team coordination.

  • What are some applications this service is commonly used in tandem with?
    • Google Analytics
    • Invision
    • Balsamiq Mockups
    • Axure
    • Adobe XD
    • Figma
    • Hotjar
    • Sketch
  • Who are the main user groups of this service?
  • UX Designers, Product Managers, Startup Founders, Usability Experts

  • What is this service generally used for?
  • Remote usability tests of prototypes, websites, web apps, and webshops.

  • Does this service offer guides, tutorials and or customer support?
  • Online Support, Help Center, FAQs, Knowledge Base.

  • What platforms does this service support?
  • Desktop and mobile devices. (PC, MAC, iPhone, iPad)

  • Does this service integrate with any other apps?
  • Yes! You can test prototypes built in InVision, Figma, AdobeXD, Sketch. etc. or test any public URL - no coding required.

  • Does this service offer an API?
  • No.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
München
Employees:
51-200
Likes:
Followers:
8.4k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.31k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Userlane
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, German, Spanish, Italian, French, Chinese
Regional Restrictions:
No restrictions.

Other

Who uses Userbrain
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
English, German
Regional Restrictions:
No restrictions.

Other

Who uses Free Call
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Languages:
English, Spanish, Bulgarian, Russian
Regional Restrictions:
No restrictions.
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