Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge.
Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.
These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.
Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application.
For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively.
When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change.
Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.
About Userbrain
Run remote user tests on prototypes built in InVision, Figma, AdobeXD, etc. or test any public URL - no coding required. Target real users from our panel of over 65.000 Userbrain participants and get your first results in a few hours.
Features
360 Degree Feedback
API
Application Tracking
Attendance Tracking
Batch Permissions & Access
Calendar Management
Data Export
Data Import
Email Integration
Employee Database
Employee Incentive Management
Employee Onboarding
Employee Training
External Integrations
Feedback Management
Gamification
Google Apps Integration
Multi-User
Notifications
Onboarding
Password & Access Management
Scheduling
Timesheets
Travel Management
Vacation & Absence Calendar
Video Courses
Time Management
Employee Engagement
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Click-to-Dial
Net Promoter Score
Summary
No coding required
Multi-language support
User Onboarding
Employee Training
Userlane Assistant
In-depth analytics
User segmentation
Responsive design
Privacy Made in Germany
Editor mode
Summary
Your site tested on Desktop, Tablet and Mobile Devices
Download your videos
Write your own tasks or use our predefined tasks
Get your first results in only a few hours.
Test live sites, development sites, protoypes or any public URL - no coding required
Demographic Targeting
Full screen capture and audio commentary
Test with real users from our panel of over 30.000 Userbrain participants
Pricing
Pay as you go
$35.00
per tester
Included in plan:
Get testers from our 65k+ pool
Save up to 30% on bulk orders
Pay as you go, no subscription
Demographic Targeting
Test prototypes or any public URL
Desktop, Mobile or Tablet devices
First user test ready in 24 hours
No coding required
100% Satisfaction Guarantee
Subscribe & Save
$69.00
per month
Included in plan:
Get testers from our 65k+ pool
All unused credits roll over
Unlimited team members
Cancel or change subscription any time
Demographic Targeting
Test prototypes or any public URL
Desktop, Mobile or Tablet devices
First user test ready in 24 hours
100% Satisfaction Guarantee
No coding required
Invite your own
$99.00
per month
Included in plan:
30 test sessions per month included
Unlimited team members
Cancel or change subscription any time
Test prototypes or any public URL
Desktop, Mobile or Tablet devices
Demographic Targeting
First user test ready in 24 hours
No coding required
FAQs
Who are the main user groups of this service?
The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application.
What is this service generally used for?
Our Digital Adoption Solution is designed to maximize software adoption.
Generally speaking, we have two use cases: User Onboarding and Employee Training
Does this service offer guides, tutorials and or customer support?
Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane.
Does this service offer multi-user capability (e.g. teams)?
Yes, multiple users can create interactive guides.
Does this service integrate with any other apps?
As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible.
What platforms does this service support?
Userlane can be implemented on top of every existing web-based software or e-commerce website.
What are some applications this service is commonly used in tandem with?
Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.
Does this service offer an API?
Yes.
FAQs
Does this service offer multi-user capability (e.g. teams)?
Yes. No matter how big your team, you can invite them all to Userbrain and assign roles. No fiddling around with sharing passwords, just easy UX team coordination.
What are some applications this service is commonly used in tandem with?
We have a small team of dedicated Training and Onboarding software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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