Compare Userlane vs Userbrain

More Information More Information

Crozscore:

77%
what is this?
100%
37%
interest rising

Crozscore:

80%
what is this?
100%
39%
no significant changes
Userlane screenshot view 1 more Userbrain screenshot view 2 more

Software Description:

Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.

Companies can reduce training costs and implement new software more rapidly and without any resilience to change.

Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

Software Description:

Userbrain is an efficient tool for fixing your website’s usability problems. User feedback is vital to site improvement, Userbrain provides weekly videos of people using your website on desktop and mobile devices while thinking aloud.

Features:

  • Employee Training
  • Onboarding
  • Employee Onboarding
  • Data Visualization
  • Dashboard
  • Customer Management
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • API
  • A/B Testing

Features:

Summary:

  • No coding required

  • Multi-language support

  • User Onboarding

  • Employee Training

  • Userlane Assistant

  • In-depth analytics

  • User segmentation

  • Responsive design

  • Privacy Made in Germany

  • Editor mode

Summary:

  • Fast forward your videos to save time

  • Multiple languages supported (English and German)

  • Download your videos

  • Share your videos with your team

  • Change the URL and task anytime

  • Write your own tasks or use our predefined tasks

  • Your site tested on Desktop, Tablet and Mobile Devices

  • 5-15 minutes long videos with screen recording and audio comments

  • No need to recruit users yourself

  • Get new users testing your site each week or month

Pricing:

  • Starting from: $29.00/month
  • Credit card required: No
  • 1 VIDEO A MONTH | $29 a month
    1 VIDEO A WEEK | $49 a month
    3 VIDEOS A WEEK | $139 a month

    Test your website or webapp. Change your tasks anytime. Get PC, Mac and iOS users.

FAQs:

    Who are the main user groups of this service?
  • The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multiple user can create Userlanes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.

  • What is this service generally used for?
  • Userlanes can generally be applied to two use cases:
    User Onboarding & Employee Training

  • Does this service integrate with any other apps?
  • As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.

  • What platforms does this service support?
  • Userlane can be implemented on top of every existing web-based software or e-commerce website.

  • What are some applications this service is commonly used in tandem with?
  • Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

  • Does this service offer an API?
  • Yes.

FAQs:

    What is this service generally used for?
  • Remote usability tests of websites, webapps and webshops.

  • What platforms does this service support?
  • Desktop and mobile devices. (PC, MAC, iPhone, iPad)

  • What are some applications this service is commonly used in tandem with?
  • Google Analytics, Invision, Balsamiq

  • Does this service integrate with any other apps?
  • Not yet.

  • Does this service offer an API?
  • Not yet.

  • Does this service offer multi-user capability (e.g. teams)?
  • Not yet. But you can share your videos with your team using a special link.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer a free demo with an usability expert writing a personal task for your site. Our Support Team answers questions usually within a few hours.

  • Who are the main user groups of this service?
  • Product Managers, Startup Founders, UX Designers, Usability Experts

Publisher:

Founded:
-
Based in:
München
Employees:
51-200
Likes:
Followers:
8.08k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
255
Followers:

Other:

Who uses Userlane
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
German, English, French, Spanish, Chinese, Italian
Regional Restrictions:
No restrictions.

Other:

Who uses Userbrain
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
German, English
Regional Restrictions:
No restrictions.

Add Software Products to Compare:

Back to top