Compare Userlane vs Survicate vs Zoho SalesIQ

Userlane 17 Training and Onboarding	Survicate 105 Feedback Management	Zoho SalesIQ 236 Customer Chat
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Crozscore 91% what is this? User Happiness: 96% Press Buzz: 45% User Trend: no significant changes	Crozscore 91% what is this? User Happiness: 92% Press Buzz: 53% User Trend: interest rising	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 68% User Trend: interest falling
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About Userlane Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge. Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website. These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete. Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application. For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively. When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change. Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.	About Survicate Survicate is a powerful survey, NPS and feedback management software that helps you capture more customer feedback and deliver a better customer experience. Survicate offers: website, web app and in-product (in-app) surveys email and link surveys mobile app surveys for Android and iOS. Survicate also offers two standalone products: Feedback Hub for managing customer feedback from multiple sources in one place Feedback Button for collecting quick website feedback with an always-visible website button Survicate has native integrations with the tools you love and use such as Intercom, HubSpot, Slack, Google Sheets, Google Analytics, Mailchimp, Marketo, and more, allowing you to send survey responses where you need them most and push data from your favorite tools. On its free plan, Survicate offers 100 survey responses per month, unlimited users, unlimited surveys, unlimited number of questions, unlimited question types (including NPS, CSAT, CES), all survey channels (web, email, mobile), and countless native integrations. That's "asking" made easy! Using the suite of all-channel feedback solutions offered by Survicate, customers can increase referrals, improve acquisition rates, reduce churn, build better products, turn detractors into promoters and customers into repeat customers. Get more customer feedback, make smarter decisions.	About Zoho SalesIQ Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time. You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site. Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site. The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.
Features 360 Degree Feedback API Application Tracking Attendance Tracking Batch Permissions & Access Calendar Management Data Export Data Import Email Integration Employee Database Employee Incentive Management Employee Onboarding Employee Training External Integrations Feedback Management Gamification Google Apps Integration Multi-User Notifications Onboarding Password & Access Management Scheduling Timesheets Travel Management Vacation & Absence Calendar Video Courses Time Management Employee Engagement	Features Analytics API Calendar Management Contact Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Call Tracking Softphone Review Monitoring Net Promoter Score	Features API Batch Permissions & Access Chat Contact Management Customer Management Dashboard Data Export Data Import Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Click-to-Dial
Summary No coding required Multi-language support User Onboarding Employee Training Userlane Assistant In-depth analytics User segmentation Responsive design Privacy Made in Germany Editor mode	Summary Multi-channel surveys: website surveys, email surveys, mobile app surveys Unlimited users on each plan to encourage collaboration and team engagement Unlimited surveys and questions in a survey so you get as much feedback as possible Engage the right people, at the right time with contextual surveys and a wealth of targeting options Set up surveys effortlessly with an intuitive survey creator - no coding. Apply conditional logic (branching) to always ask spot-on questions Create brand-friendly surveys that feel like part of your website or product Pull data from the tools you love and push survey responses where you need them most with 15+ native integrations. Monitor customer feedback with easy-to-use dashboards and reports Choose from 15 questions types and 125 survey templates including NPS, CSAT, CES	Summary Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations. Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement. Sell smarter. Close deals faster: Supercharge your sales conversions by automating your store -visitor engagement with intelligent triggers. Recognize & engage prospects landing on your website through email campaigns. Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language. Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in. Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).
	Pricing Free Free Included in plan: 25 survey responses every month NPS, CSAT, CES and 12 more question types Email, link, web and mobile surveys Unlimited users and surveys HubSpot, Intercom and more integrations Slack and email notifications Skip logic surveys Respondent identification and enrichment 125+ professional survey templates Essential $79.00 per month Included in plan: 250 survey responses every month Google Sheets integration Answers and attributes piping Custom ‘thank you’ page and actions Data retention: unlimited Professional $159.00 per month Included in plan: 1000 survey responses every month Survicate branding removed Custom design (CSS) Advanced targeting Automated recurring surveys Custom domain Premium integrations: Marketo, Pardot, Salesforce Ultimate $349.00 per month Included in plan: 5000 survey responses every month Survey sampling SAML SSO authentication Data export API Webhooks	Pricing Starting from: $19.00/month Credit card required: No $19 for 3 users. $59 for 5 users. $129 for 10 users.
FAQs Who are the main user groups of this service? The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application. What is this service generally used for? Our Digital Adoption Solution is designed to maximize software adoption. Generally speaking, we have two use cases: User Onboarding and Employee Training Does this service offer guides, tutorials and or customer support? Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane. Does this service offer multi-user capability (e.g. teams)? Yes, multiple users can create interactive guides. Does this service integrate with any other apps? As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible. What platforms does this service support? Userlane can be implemented on top of every existing web-based software or e-commerce website. What are some applications this service is commonly used in tandem with? Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools. Does this service offer an API? Yes.	FAQs Does this service integrate with any other apps? Intercom, HubSpot, Slack, Google Sheets, Google Analytics, ActiveCampaign, Segment, Mailchimp, FullStory, Klaviyo, Drip, Marketo, Salesforce, Pardot, and more. Available for custom integrations: Zapier and webhooks. What is this service generally used for? Collecting customer feedback at every stage of the customer journey and each customer touchpoint. Gathering feedback by running targeted website and web app surveys, sending email surveys and running surveys inside mobile apps. Business can then act on customer insights thanks to countless native integrations. Use cases include running follow-up, feedback-based marketing campaigns that drive business growth, for example driving referrals and positive reviews after identifying NPS promoters. Who are the main user groups of this service? Companies of all sizes that value customer feedback and want to become a customer-centric business because they see it as a growth opportunity. Companies that want to act on customer feedback and capitalize on it. Some personas using Survicate include, but are not limited to, the following roles: Marketing, Product or CS people, particularly Insights Managers, Digital and Product Marketing specialists, Product Managers, User Researchers, UX specialists, Customer Success Specialists, and more. Does this service offer guides, tutorials and or customer support? Yes, Survicate offers blog, Knowledge Base, webinar and demo resources. What are some applications this service is commonly used in tandem with? Intercom, HubSpot, ActiveCampaign, Slack, Google Sheets, Google Analytics. Does this service offer an API? Yes. Does this service offer multi-user capability (e.g. teams)? Yes, Survicate offers unlimited users on each plan, including the free plan, to encourage collaboration.	FAQs What is this service generally used for? To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan. Does this service offer guides, tutorials and or customer support? Yes. What platforms does this service support? SalesIQ is available in web browser, android and iOS platforms Does this service offer an API? Yes. What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with all leading CRM and Help Desk Softwares Who are the main user groups of this service? Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers. Supported Countries: Worldwide Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.
Vendor Information Founded: - Based in: München Employees: 51-200 Likes: Followers: 8.04k	Vendor Information Founded: 2013 Based in: Warsaw Employees: 2-10 Likes: Followers: 13.9k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 90.2k
Other Who uses Userlane Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English, German, Spanish, Italian, French, Chinese Regional Restrictions: No restrictions.	Other Who uses Survicate Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Zoho SalesIQ Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.