Compare Userlane vs ServiceDesk Plus vs Survicate

Software Description:

Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.

Companies can reduce training costs and implement new software more rapidly and without any resilience to change.

Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

• Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
• Create SLA and provide quality services in time, to your end users
• Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
• Web based portal to submit service requests & Incidents.
• Restore normal service of operation quickly with the comprehensive incident management
• Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
• Discover every asset in your network with the efficient auto discovery options
• Provide structured and prompt handling of all changes in your IT infrastructure.
• With the new agent based scanning, you can access any system from the remote network, independent of their location.
• Showcase the offered IT services to your end user and give a new face to your IT.
• Scan your network and automatically discover all the software available in your organization
• Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
• Manage your purchases right from the birth of the PO
• Auto assign feature distributes tickets based on the existing load on your technicians
• Manage Contracts with different vendors seamlessly
• Automatic email to ticket conversion using email commands
• ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
• Archive your old, unused data and improve your helpdesk performance.
• Support multiple sites and customize your configurations for every site according to their unique working procedure.
• Generate detailed reports about your Help desk performance & metrics.
• Automatically reset the password, by integrating the ticketing system with the Active Directory.
• Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

Survicate helps you generate more high-quality leads on your website.Widgets engage users so you can ask them questions that are important to your business and thus make work of sales team easier. Forms allow you to collect contact data and build insightful profiles of leads as answers are matched to given email address. Integrations with platforms like HubSpot make information flow easy to handle and quick.

A wide range of users can benefit from using Survicate: Our customers vary from banks to e-commerce.

Features:

• Employee Training
• Onboarding
• Employee Onboarding
• Data Visualization
• Dashboard
• Customer Management
• Multi-User
• Third-Party Plugins/Add-Ons
• External Integrations
• API
• A/B Testing

Features:

• Expense Tracking
• Budgeting
• Forecasting
• Contact Management
• Google Apps Integration
• Chat
• File Sharing
• File Transfer
• Third-Party Plugins/Add-Ons
• Data Visualization
• Scheduling
• Calendar Management
• Dashboard
• Inventory Tracking
• External Integrations
• Customer Management
• Multi-User
• Project Management
• Notifications
• Data Export
• 2-Factor Authentication
• Email Integration
• Data Import
• API

Features:

• Multi-User
• Audience Targeting
• Data Export
• External Integrations
• A/B Testing
• Analytics
• API
• CRM Integration
• Marketing Automation
• Dashboard
• Feedback Management

Summary:

• No coding required

• Multi-language support

• User Onboarding

• Employee Training

• Userlane Assistant

• In-depth analytics

• User segmentation

• Responsive design

• Privacy Made in Germany

• Editor mode

Summary:

• Best practice ITSM workflows

• Powerful integrations with IT management apps

• Smart automations

• Extensive reporting capabilities

• Codeless customizations

• Deploy on cloud or on-premise

• Single sign on

• AD & LDAP synchronisation

• 95,000 customers across worldwide

• Over 10 years in the ITSM industry

Summary:

• A/B testing: Test widgets to see which version performs the best.

• Customization: Change appearance of survey widgets to match the design of your website.

• Targeting: Decide who and when will see a survey. You can target visitors from specific sources or based on their behavior.

• Integrations: Google Analytics, Pipedrive, Mailchimp, GetResponse and HubSpot.

• Calls to Action: Redirect visitors to tailored landing pages or content based on answers given in a survey.

FAQs:

Who are the main user groups of this service?

• The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.

Does this service offer multi-user capability (e.g. teams)?

• Yes, multiple user can create Userlanes.

Does this service offer guides, tutorials and or customer support?

• Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.

What is this service generally used for?

• Userlanes can generally be applied to two use cases:
  User Onboarding & Employee Training

Does this service integrate with any other apps?

• As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.

What platforms does this service support?

• Userlane can be implemented on top of every existing web-based software or e-commerce website.

What are some applications this service is commonly used in tandem with?

• Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

Does this service offer an API?

• Yes.

FAQs:

What are some applications this service is commonly used in tandem with?

• ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

Does this service offer guides, tutorials and or customer support?

• Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

What is this service generally used for?

• ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

Does this service offer multi-user capability (e.g. teams)?

• Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

Does this service integrate with any other apps?

• Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

Does this service offer an API?

• Yes, ServiceDesk Plus offers Rest-API access.

Who are the main user groups of this service?

• ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

What platforms does this service support?

• ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

Who are the main user groups of this service?

• Companies of all sizes who want to know more about their visitors and listen to the voice of their customers.

What is this service generally used for?

• Collecting feedback from visitors and engaging them with targeted offers.

What are some applications this service is commonly used in tandem with?

• HubSpot, Google Analytics, MailChimp, GetResponse.

Does this service integrate with any other apps?

• HubSpot, Google Analytics, Active Campaign, GetResponse, MailChimp, Pipedrive, SalesManago.

Does this service offer an API?

• Yes.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Does this service offer guides, tutorials and or customer support?

• Yes; a blog, FAQs and a knowledge base.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App