Compare Userlane vs LiveChat vs Survicate

Userlane Training and Onboarding (6)	LiveChat Customer Chat (25)	Survicate Lead Generation (58)
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Crozscore: 79% what is this? User Happiness 96% Press Buzz 35% User Trend interest falling	Crozscore: 92% what is this? User Happiness 91% Press Buzz 53% User Trend no significant changes	Crozscore: 91% what is this? User Happiness 95% Press Buzz 45% User Trend interest falling
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Software Description: Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge. Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website. These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete. Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way. Companies can reduce training costs and implement new software more rapidly and without any resilience to change. Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.	Software Description: LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website. In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time. LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.	Software Description: Survicate helps you generate more high-quality leads on your website.Widgets engage users so you can ask them questions that are important to your business and thus make work of sales team easier. Forms allow you to collect contact data and build insightful profiles of leads as answers are matched to given email address. Integrations with platforms like HubSpot make information flow easy to handle and quick. A wide range of users can benefit from using Survicate: Our customers vary from banks to e-commerce.
Features: Employee Training Onboarding Employee Onboarding Data Visualization Dashboard Customer Management Multi-User Third-Party Plugins/Add-Ons External Integrations API A/B Testing	Features: Chat Dashboard Customer Management External Integrations Batch Permissions & Access Multi-User Notifications Google Apps Integration Lead Management Data Export Data Import Email Integration API Lead Scoring Third-Party Plugins/Add-Ons Scheduling File Sharing 2-Factor Authentication	Features: Multi-User Audience Targeting Data Export External Integrations A/B Testing Analytics API CRM Integration Marketing Automation Dashboard Feedback Management
Summary: No coding required Multi-language support User Onboarding Employee Training Userlane Assistant In-depth analytics User segmentation Responsive design Privacy Made in Germany Editor mode	Summary: Tickets: Keeps the communication going and handles cases via tickets. Customization: Fine-tuning of the look and developing user's brand awareness. Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives. File-sharing: Sharing files with website visitors over chat. Reports: Data gathered by LiveChat is available in easy to read statistics and graphs. Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.	Summary: A/B testing: Test widgets to see which version performs the best. Customization: Change appearance of survey widgets to match the design of your website. Targeting: Decide who and when will see a survey. You can target visitors from specific sources or based on their behavior. Integrations: Google Analytics, Pipedrive, Mailchimp, GetResponse and HubSpot. Calls to Action: Redirect visitors to tailored landing pages or content based on answers given in a survey.
	Pricing: Starting from: $16.00/month Credit card required: N/A LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from: Starter - $16/seat/month Team - $33/seat/month Business - $50/seat/month Enterprise - $149/seat/month	Business $60.00 1 user(s) / month Included in plan: 1000 respondents / month Professional $120.00 1 user(s) / month Included in plan: 5000 respondents / month Enterprise $360.00 1 user(s) / month Included in plan: 25000 respondents / month Enterprise Plus 1 user(s) / month Included in plan: Unlimited respondents
FAQs: Who are the main user groups of this service? The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology. Does this service offer multi-user capability (e.g. teams)? Yes, multiple user can create Userlanes. Does this service offer guides, tutorials and or customer support? Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane. What is this service generally used for? Userlanes can generally be applied to two use cases: User Onboarding & Employee Training Does this service integrate with any other apps? As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible. What platforms does this service support? Userlane can be implemented on top of every existing web-based software or e-commerce website. What are some applications this service is commonly used in tandem with? Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools. Does this service offer an API? Yes.	FAQs: What are some applications this service is commonly used in tandem with? It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics. Does this service offer guides, tutorials and or customer support? Support is provided 24/7/365 via live chat, email, phone, knowledge base. Who are the main user groups of this service? Sales and support teams in industries of all sizes. What platforms does this service support? LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android. Does this service offer an API? LiveChat is available for custom integrations over REST-based API. Does this service integrate with any other apps? It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available. What is this service generally used for? LiveChat is generally used as a real-time chat tool for customer services and online sales.	FAQs: Who are the main user groups of this service? Companies of all sizes who want to know more about their visitors and listen to the voice of their customers. What is this service generally used for? Collecting feedback from visitors and engaging them with targeted offers. What are some applications this service is commonly used in tandem with? HubSpot, Google Analytics, MailChimp, GetResponse. Does this service integrate with any other apps? HubSpot, Google Analytics, Active Campaign, GetResponse, MailChimp, Pipedrive, SalesManago. Does this service offer an API? Yes. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer guides, tutorials and or customer support? Yes; a blog, FAQs and a knowledge base.
Publisher: Founded: - Based in: München Employees: 51-200 Likes: Followers:	Publisher: Founded: - Based in: Wroclaw Employees: - Likes: Followers:	Publisher: Founded: 2013 Based in: Warsaw Employees: 2-10 Likes: 688 Followers: 15.9k
Other: Who uses Userlane Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: Spanish, French, Italian, Chinese, English, German Regional Restrictions: No restrictions.	Other: Who uses LiveChat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese Regional Restrictions: No restrictions.	Other: Who uses Survicate Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.