Compare Userlane vs Vision Helpdesk vs Interakt

Userlane Training and Onboarding (2)	Vision Helpdesk Support & Helpdesk (5)	Interakt Customer Engagement (2)
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Crozscore: 79% what is this? User Happiness 100% Press Buzz 37% User Trend interest falling	Crozscore: 81% what is this? User Happiness 92% Press Buzz 34% User Trend interest rising	Crozscore: 70% what is this? User Happiness 100% Press Buzz 34% User Trend interest falling
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Software Description: Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge. Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website. These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete. Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way. Companies can reduce training costs and implement new software more rapidly and without any resilience to change. Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.	Software Description: Vision Helpdesk offers three customer service tools. 1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place. 2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies. 3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.	Software Description: Interakt is an All-In-One Customer Engagement and Support suite. Capture: Acquire new leads through exit popups, notifications, live chat and custom forms. Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions. Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration. Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.
Features: Employee Training Onboarding Employee Onboarding Data Visualization Dashboard Customer Management Multi-User Third-Party Plugins/Add-Ons External Integrations API A/B Testing	Features: Scheduling Supplier Management Batch Permissions & Access Multi-User Project Management Third-Party Plugins/Add-Ons Calendar Management External Integrations 2-Factor Authentication Customer Management Dashboard Notifications Google Apps Integration API Chat Task Scheduling/Tracking Timesheets Email Integration	Features: Marketing Automation Notifications Third-Party Plugins/Add-Ons Customer Management Dashboard Scheduling Audience Targeting External Integrations Email Integration Multi-User Lead Scoring Lead Management A/B Testing API Data Import Data Export Conversion Tracking Contact Management File Sharing File Transfer
Summary: No coding required Multi-language support User Onboarding Employee Training Userlane Assistant In-depth analytics User segmentation Responsive design Privacy Made in Germany Editor mode	Summary: Multi Channel Help Desk Multi Brand Help Desk Ticket Billing Task Management Help Desk Gamification and more.. Workflow Management SLA and Escalation Blabby - Staff Collaboration Incident Management Knowledgebase Management	Summary: All-in-one Customer Engagement Software Capture, Engage & Support all your Customers. Convert Leads to Paying Customers. Integrated tools for managing on-site visitors, leads and customers.
		Company $199.00 per month Included in plan: Team Members - 20 Total Notifications - 20 Support Tickets/month - 15,000 Emails/month - 300,000 Total Customers - 300,000 Total Leads - 600,000 Growth Plan $99.00 per month Included in plan: Team Members - 10 Total Notifications - 10 Support Tickets/month - 5,000 Emails/month - 100,000 Total Customers - 100,000 Total Leads - 200,000 Startup Plan $49.00 per month Included in plan: Team Members - 3 Total Notifications - 3 Support Tickets/month - 2,000 Emails/month - 25,000 Total Customers - 25,000 Total Leads - 50,000 Free Forever $0.00 per month Included in plan: Team Member - 1 Notification - 1 Support Tickets/month - 100 Emails/month - 1,500 Total Users - 1,000 Total Leads - 5,000
FAQs: Who are the main user groups of this service? The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology. Does this service offer multi-user capability (e.g. teams)? Yes, multiple user can create Userlanes. Does this service offer guides, tutorials and or customer support? Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane. What is this service generally used for? Userlanes can generally be applied to two use cases: User Onboarding & Employee Training Does this service integrate with any other apps? As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible. What platforms does this service support? Userlane can be implemented on top of every existing web-based software or e-commerce website. What are some applications this service is commonly used in tandem with? Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools. Does this service offer an API? Yes.	FAQs: What are some applications this service is commonly used in tandem with? Social media: Facebook, Twitter, LinkedIn Live chat: Userlike, Livechat Inc, Com100, Livezilla Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting VOIP: Twillio CMS: Joomla, WordPress, Drupal Payment gateways: Paypal and Authorize.net Billing software: WHMCS, Hostbill, Freshbooks Email: Google Hosted emails, Exchange Servers and more Does this service offer multi-user capability (e.g. teams)? YES Does this service offer guides, tutorials and or customer support? YES Who are the main user groups of this service? Any business that wish to offer customer service support. Does this service integrate with any other apps? Vision Helpdesk integrates with several 3rd party apps Does this service offer an API? YES What platforms does this service support? Web Based Software and Mobile apps like IOS, Windows Phone and Android App What is this service generally used for? Managing customer support Managing IT support Task management	FAQs: Does this service offer guides, tutorials and or customer support? Of course, we offer documentational, videographic and / or personal support to each of our customers. Does this service integrate with any other apps? Yes, it integrates with a lot of applications which would include - Website Platforms (eg. Wordpress, Magento, Shopify, Prestashop, etc). Data synchronization (Zapier, Segment, etc). What is this service generally used for? Capturing new leads, Engaging and Retaining Leads and Users, support system. Does this service offer multi-user capability (e.g. teams)? Yes, Interakt allows multi-user access to manage a project with your team efficiently. Does this service offer an API? Yes, we offer open APIs (optional) to pass data to Interakt. What platforms does this service support? Web-App and Mobile Apps. Who are the main user groups of this service? Everyone with an online presence.
Publisher: Founded: - Based in: München Employees: 51-200 Likes: Followers:	Publisher: Founded: - Based in: Nasik Employees: - Likes: 20.9k Followers: 1.56k	Publisher: Founded: - Based in: - Employees: - Likes: Followers:
Other: Who uses Userlane Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: Spanish, Chinese, Italian, English, French, German Regional Restrictions: No restrictions.	Other: Who uses Vision Helpdesk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android WinPhone Languages: Turkish, Spanish, Dutch, Russian, Portuguese, Italian, Polish, English, French Regional Restrictions: No restrictions.	Other: Who uses Interakt Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.