Compare Userlane vs Freshdesk

Userlane 17 Training and Onboarding	Freshdesk 2655 Support & Helpdesk
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Crozscore 91% what is this? User Happiness: 96% Press Buzz: 45% User Trend: no significant changes	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 62% User Trend: interest rising
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About Userlane Userlane is a Digital Adoption Solution that automates and optimizes user onboarding and employee training. Users are guided in real-time through the actual software application they're using with interactive step-by-step, on-screen guides. Our solution essentially works as a navigation system for software applications. As a result, anybody can immediately operate any software without any previous knowledge. Key to Userlane’s technology is interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website. These interactive guides steer users through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete. Unlike video tutorials, for example, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance while they work in the application. For SaaS companies, this allows them to streamline their user onboarding experience while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets more effectively. When it comes to employee training, companies can reduce training costs and implement new software more rapidly and without any resistance to change. Userlane provides the technology to create interactive guides in minutes without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.	About Freshdesk Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents. Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
Features 360 Degree Feedback API Application Tracking Attendance Tracking Batch Permissions & Access Calendar Management Data Export Data Import Email Integration Employee Database Employee Incentive Management Employee Onboarding Employee Training External Integrations Feedback Management Gamification Google Apps Integration Multi-User Notifications Onboarding Password & Access Management Scheduling Timesheets Travel Management Vacation & Absence Calendar Video Courses Time Management Employee Engagement	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary No coding required Multi-language support User Onboarding Employee Training Userlane Assistant In-depth analytics User segmentation Responsive design Privacy Made in Germany Editor mode	Summary Multi Channel: Manages all support conversations in one place. Productivity: Increase team’s engagement and productivity. Self-Service: It is possible to create a self-service experience that supports user's brand. Reporting: Measures and tracks performance using reports. Integration: Extends user's support capabilities with integrations. Ticketing: Everything you need to start supporting customers.
	Pricing Credit card required: No Sprout - Free for unlimited number of Agents Blossom - $19 per agent per month Garden - $35 per agent per month Estate - $49 per agent per month Forest - $89 per agent per month
FAQs Who are the main user groups of this service? The interactive guides, which are developed with our technology, can be used by any company aiming to automate and optimize their user onboarding process or employee training. SaaS companies implement Userlane to onboard new users, and enterprises use our Digital Adoption Solution to train any number of employees in any browser-based software application. What is this service generally used for? Our Digital Adoption Solution is designed to maximize software adoption. Generally speaking, we have two use cases: User Onboarding and Employee Training Does this service offer guides, tutorials and or customer support? Yes, we offer support via email, video calls/ telephone, and a dedicated Customer Success Team. Additionally, we offer Userlane for Userlane where we explain the creation of interactive guides with Userlane. Does this service offer multi-user capability (e.g. teams)? Yes, multiple users can create interactive guides. Does this service integrate with any other apps? As mentioned above, an integration of Userlane with services such as Zendesk, Intercom etc. is possible. What platforms does this service support? Userlane can be implemented on top of every existing web-based software or e-commerce website. What are some applications this service is commonly used in tandem with? Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools. Does this service offer an API? Yes.	FAQs Who are the main user groups of this service? This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support. What is this service generally used for? It is used to help companies handle their customers’ problems across various channels. What platforms does this service support? It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone. Does this service offer an API? It offers RESTful API. Does this service offer multi-user capability (e.g. teams)? Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company Does this service integrate with any other apps? Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others. It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment Does this service offer guides, tutorials and or customer support? Yes. This service offers guides, tutorials and customer support across all levels.
Vendor Information Founded: - Based in: München Employees: 51-200 Likes: Followers: 7.99k	Vendor Information Founded: 2010 Based in: San Francisco Employees: 201-500 Likes: Followers: 22k
Other Who uses Userlane Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English, German, Spanish, Italian, French, Chinese Regional Restrictions: No restrictions.	Other Who uses Freshdesk Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.